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MiCloud Connect vs RingCentral Contact Center Comparison

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Overview

Category Leaders

MiCloud Connect is a scalable communications platform that helps teams communicate through calling, group chats, video conferencing,...

Category Leaders

RingCentral Contact Center provides customers and call center managers with omnichannel capabilities and a comprehensive...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

253

5

4

3

2

1

124

86

32

7

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.3

164

5

4

3

2

1

88

47

20

5

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

I love the functionality to communicate effectively across platforms, and the overall install process for the entire office was quick and seamless.

TV

Tiffany V.

I like the ease of use and it connects instantly. I like how it gives us options to break, without having to log out and the timer helps me know how long i have been on my break or lunch break.
AvatarImg

Patty E.

They have great service availability and monitoring. The customer support line is superb.

RE

Robert E.

Pros

We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.

EM

Ericka M.

Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.

EK

Eric K.

So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.

ca

christine a.

Cons

For a while our internet here was up and down constantly and it made our VoIP experience very poor. Hard to maintain in-house so we pay a certified dealer to handle our support.

JJ

Jennifer J.

The current release cannot read our Outlook contacts thus making it very painful. The problem is that they still don't have a fix after 8 months.

DC

Derrick C.

System is till a little glitch. The volume is horrible as can barely hear the customers when speaking to them on the phone.

TD

Tara D.

Cons

Lackluster support, misleading plan details. Most of these reviews are suspicious.

MA

Mohammad A.

They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.

GF

Greg F.

Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.

JT

Jerry T.

  • Vendor responds to reviews
  • Last review22 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features48
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audio Calls
  • Audio/Video Recording
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customizable Reports
  • Data Import/Export
  • Email Management
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Keyword Tracking
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-User Collaboration
  • Multiple Scripts
  • On-Demand Recording
  • Outbound Call Center
  • PBX
  • Performance Management
  • Phone Key Input
  • Predictive Dialer
  • Prioritization
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduled Recording
  • Screen Sharing
  • Single Sign On
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integrations
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Workflow Management
  • Workforce Management
  • Total features87
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audio Calls
  • Audio/Video Recording
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customizable Reports
  • Data Import/Export
  • Email Management
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Keyword Tracking
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-User Collaboration
  • Multiple Scripts
  • On-Demand Recording
  • Outbound Call Center
  • PBX
  • Performance Management
  • Phone Key Input
  • Predictive Dialer
  • Prioritization
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduled Recording
  • Screen Sharing
  • Single Sign On
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integrations
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Workflow Management
  • Workforce Management

Integrations

  • Total integrations15
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations37
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

MiCloud Connect logo

MiCloud Connect

Contact center solution that is easy to use.

Reviewed 6 years ago
Pros

The product is very easy for supervisors or managers in your call center to use. You are able to manage several calls groups and CSR's easily by looking at one screen. Its very easy to add new agents using the contact center director. The agent toolbar is very easy to configure at the agents workstations as long as you know the IP address. You are able to easily move agents in and out of the contact center groups. The reports are easy to access, create, and modify to obtain the data that you need to analyze daily.

Cons

In order to do a required system upgrade the contact center had to be closed and we were a 24 hour call center at the time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

MiCloud Connect logo

MiCloud Connect

Great product !!

Reviewed 8 years ago
Pros

The system and the phone are very easy to use. It has a great contact center online.

Cons

This product is great; there is nothing bad about it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

MiCloud Connect logo

MiCloud Connect

Mitel systems has been gaining a lot of buzz lately.

Reviewed 4 years ago
Pros

Its has the basics a contact center requires, easy to use and overall the application is very stable.

Cons

for most small to medium contact centers it should be enough,but to compete with the top 5 brands it would need more feature rich dialer

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

MiCloud Connect logo

MiCloud Connect

Shoretel Connect

Reviewed 5 years ago

Shoretel is an easy to use phone system The reporting is easy and straight forward.

Pros

I like to use the Contact Center to watch live data, and then I also enjoy creating my own reports within Shoretel.

Cons

Lots of information to learn before the program is useful.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

MiCloud Connect logo

MiCloud Connect

Shoretel Sky

Reviewed 6 years ago
Pros

We switched from an 'On Premise' Shoretel system to Shoretel Sky. The primary reason for the switch was that the Sky platform allowed us to record our calls in the cloud. The call tracking data that is available allowed us to re-prioritize our staffing levels and take hold times down by 60 seconds during our peak call time of day.

Cons

We are at the mercy of their call center. When something at Shoretel goes down our call center goes down.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

MiCloud Connect logo

MiCloud Connect

ShoreTel Review

Reviewed 6 years ago
Pros

The ShoreTel phone system is very Easy to use, set up, and build on

Cons

There are some things missing in the cloud product. Particularly some features that have to do with OUTBOUND CALL CENTER applications.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

MiCloud Connect logo

MiCloud Connect

ShoreTel - easy to administer and rock solid

Reviewed 7 years ago
Pros

Support is outstanding - one of the top two suppliers I have for support.

Cons

IM functions are a little behind the times. Basic support for IM but nothing advanced, especially in the call center arena.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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MiCloud Connect logo

MiCloud Connect

Great for call center environments

Reviewed 4 years ago
Pros

The admin interface is easy to use. Assigning new users to phones is a simple and pain-free process.

Cons

It is suited more towards a call center environment than a regular business. The desktop client has problems staying connected, often needing reboots.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

MiCloud Connect logo

MiCloud Connect

They keep getting better with time

Reviewed 4 years ago
Pros

The system allows me to transfer, call out, receive calls and manage incoming calls. I really does what it needs to for a call center.

Cons

There are times when the call quality is poor and calls drop. This has been happening less, but it still happens. The worst thing to say is "can you hear?"

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

MiCloud Connect logo

MiCloud Connect

Mitel

Reviewed 2 years ago

The support team was very nice, but problems did not get solved quickly and problems happened often

Pros

Translation option and we liked the actual phones.

Cons

Needed to contact support often and they were not available often.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

MiCloud Connect logo

MiCloud Connect

Great phone system and management tools

Reviewed 3 years ago

Great solution for dispersed call centers with complex organization. Enables us to manage the entire call process, but did not communicate well with our other data strategies.

Pros

Great all around flexible phone system, enables many of our trusted call center associated to work remotely and yet still be tied into the main platform. Great at capturing data.

Cons

Hard to pull the data out as the instance is localized inside our firewall, making it difficult to grant access to some but not all departments using the tool. Would have loved a better way to get the data out and leverage our BI rather than only have Brightmetrics to assess it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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MiCloud Connect logo

MiCloud Connect

Shoretel call center program

Reviewed 6 years ago

This product does have all the functions required for what our call center does, it's just a matter of adjusting to the way you organize the reports, on the plus side the system has a caching feature which our previous call center did not have, its basically a very good functional program that's a little complex to understand but once you do you can exploit it to the fullest.

Pros

Tha coaching feature is very helpful, also the recording feature is a very valuable tool for dealing with forgetful clients.

Cons

it's a little complex to use, buy once you understand it, its great!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

MiCloud Connect logo

MiCloud Connect

ShoreTel is a great product

Reviewed 4 years ago

Ease of use and ability to contact employees without picking up my phone!

Pros

I love the ease of using ShoreTel from my computer screen. It makes it much easier to call other employees when I need help with something

Cons

There is nothing a I do not like about ShoreTel. It is very easy to use and I have not had any problems with it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

MiCloud Connect logo

MiCloud Connect

Mitel contact center client

Reviewed 4 years ago

Overall experience was not that bad however, depending on the business you are trying to run this may not be the product for you. Works well in call center professions.

Pros

I liked the ability to see and manipulate calls and call receivers in real time.

Cons

At times this product would freeze or fail until the full upgrade was purchased and installed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

MiCloud Connect logo

MiCloud Connect

Great for phone portability

Reviewed a year ago

Allows us to work remotely without loosing the ability for our clients to contact us via our office phones

Pros

This software has enabled our office to work remotely during the pandemic and to remain productive. We can forward our desk phones to our cell phones and it is transparent. When someone calls our desk phone they have no idea they are ringing our cell phones

Cons

It is a little unstable at times. Also their direct company support is sorely lacking. I have tried to chat several times and either the agents don't know how to solve the problem or I keep getting kicked off the chat.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

MiCloud Connect logo

MiCloud Connect

Shoretel Phone

Reviewed 3 years ago

ShoreTel VoIP Phone System helps us get in contact with our partners and clients and makes my workday easier.

Pros

I forget which phone system provider we were with before but Shoretel is definitely much better! The phone has more features which helps me perform my work functions more efficiently.

Cons

I would like to be able to forward voicemails to my coworkers from the main voicemail screen. I don't think we have this function.

Overall Rating
  • Value for money
  • Ease of use
  • Features