MiCloud Connect Pricing Plan & Cost Guide

MiCloud Connect

Cloud phone system & contact center software & services

4.22/5 (248 reviews)

MiCloud Connect Pricing

Pricing model: Subscription

MiCloud Connect offers tailored pricing to meet your needs. Contact Mitel Networks to get a quote.

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MiCloud Connect Pricing Reviews

Pros

  • They have great service availability and monitoring. The customer support line is superb.Robert E.Read the full review
  • I like the ease of use and it connects instantly. I like how it gives us options to break, without having to log out and the timer helps me know how long i have been on my break or lunch break.Patty E.Read the full review
  • I like the variety of features, the ease of use, and the ShoreTel community, which is incredibly supportive and dedicated.Brian R.Read the full review

Cons

  • For a while our internet here was up and down constantly and it made our VoIP experience very poor. Hard to maintain in-house so we pay a certified dealer to handle our support.Jennifer J.Read the full review
  • The current release cannot read our Outlook contacts thus making it very painful. The problem is that they still don't have a fix after 8 months.Derrick C.Read the full review
  • System is till a little glitch. The volume is horrible as can barely hear the customers when speaking to them on the phone.Tara D.Read the full review
93%
recommended this to a friend or a colleague

25 reviewers had the following to say about MiCloud Connect's pricing:

Rob J.

Our experience here has been very good. Such an upgrade from our last one!

Used daily for 2+ years
Reviewed 2017-11-16
Review Source: Capterra

Pros
The thing I like most about the software is how user friendly it is. Maybe its because what we had previously was so bad and old but this is a light and day difference!

Cons
I would say the thing I probably least like about the software is maybe the price. Its not the most expensive option out there but it isn't the cheapest. But overall we are very pleased

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Qiang M.

A Great Phone System and Cost Effective

Used weekly for less than 6 months
Reviewed 2019-09-23
Review Source: Software Advice

Pros
It is easy to use and you can customize the functions based on your needs. And the price is very affordable.

Cons
There is nothing that I don't like about this system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Karen F.

Awesome System!

Reviewed 2014-05-28
Review Source: Software Advice

Pros
It's easy to use and navigate around. Plus, you can track your calls/voicemails/volume.

Cons
The price, although for a large company, the price isn't that bad.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Richard B.

ShoreTel Implementation

Reviewed 2015-03-26
Review Source: Software Advice

Pros
Easy to implement at a fair price. TOC was the deciding factor. The IP Phone System simplified our infrastructure foot print. Unified Communication was key. System management was very simple and scalable.

Cons
At the time of the purchase, the ShoreTel System was "Bleeding Edge". We took a chance based on cost cutting initiatives within our organization. It turned out to be the right decision.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Jason P

ShoreTel Sky review from a medium sized business

Reviewed 2015-04-02
Review Source: GetApp

I have deployed ShoreTel Sky to 15 of our branches and setup was simple and smooth the whole way. They assign you are project manager that helps you with everything from configuration to recording auto attendant greetings. There have been some hiccups with call quality but that is usually due to our network and not ShoreTel.

Pros
Easy setup, competitive pricing.

Cons
Call quality issues due network issues,

Rating breakdown

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Chase L.

From the perspective of a Call Center Quality Assurance Specialist.

Used daily for 2+ years
Reviewed 2017-11-14
Review Source: Software Advice

If you are a business who is not concerned about Quality Assurance for their call center, or if cost is an immediate issue, then this is a great, affordable option for you with some awesome features (silent monitor, silent coaching, call barging) that some other business VOIP systems don't allow/offer (note: costs may be an issue right away, but it can be more costly to have to switch your businesses entire VOIP system later). If you're concerned about the quality of your customer service or sales reps for your call center, or plan to grow big enough to have the need for a Quality Assurance department, it would be wise to look into other options that will streamline that department and work in tandem with your customer service/sales telephony system.

Pros
This product has a lot of great features that make it worthwhile to businesses: - the lowest price on the market (they guarantee the lowest price for their service) - option to "barge" calls (3-way the call without being transferred in) - option to silent monitor reps (monitor the reps with your phone on mute) - option to silent coach reps (talk to or coach your reps without the customer hearing) - see who is not on the phone, on a call, or has their phone set to do not disturb/busy/etc.

Cons
Mono recordings for calls; this is especially limiting for my job function (Call Center Quality Assurance), as to transcribe conversations you need dual stereo recordings to be able to differentiate your customer service rep from the consumer/customer. It is also such an old platform that it's difficult to find any 3rd Party Quality Assurance programs that are compatible with daily monitoring of our businesses customer service/sales reps.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 6/10

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Brandon E.

Lots of Features...

Used daily for 1-2 years
Reviewed 2019-07-02
Review Source: Software Advice

Very powerful but a maintenance contract with an authorized dealer is practically required.

Pros
There are a ton of features that can be utilized. It is a powerful and very scalable system.

Cons
The cost seems high and the system requirements and upgrades are expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Riccardo F.

Great Phone System!!

Used daily for 2+ years
Reviewed 2018-02-08
Review Source: Software Advice

Pros
This is a fantastic phone system for large or medium enterprise, very high quality and nice phones Good messaging system

Cons
Annual support can be expensive for the phone system Tons of add-ons, not an all-in-one price and you get everything, very fragmented in what you have to buy to make it a fully functioning system

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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stephanie n.

Very basic phone service

Used daily for 1-2 years
Reviewed 2017-11-27
Review Source: Software Advice

Good for its price, just like all other systems it definitely also glitches and cuts out.

Pros
It does it's job, you can make calls and I do appreciate the integration with Salesforce. Compared to other systems this is one of the few systems that logs incoming calls which is really helpful.

Cons
Its a bare bone phone operating system. The interface could be a lot more sleek and they can somehow streamline the steps it takes to find a call and download the call you need. The system is always crashing, not very useful when you're in sales.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 5/10

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Nathan M.

Mitel-VOIP

Used occasionally for 1-2 years
Reviewed 2019-10-09
Review Source: Software Advice

Pros
The pricing was most attractive coupled with the ease of use of the portal and dashboard.

Cons
No real complaints. Can I say more good things about Mitel? :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

A phone system built with business in mind

Used daily for 2+ years
Reviewed 2019-01-14
Review Source: Capterra

Pros
The management is drop dead simple. The documentation is all hot linked to the part of the management interface you are using right then. The user client is easy to use and looks great. The system has been rock solid and I love the architecture with resiliency and cheap redundancy built in from the ground up.

Cons
There has been some support upheaval during the closing days of ShoreTel ownership, but that seems to be improving under Mitel, hopefully that trend continues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alyssa B.

Works Okay

Used daily for 2+ years
Reviewed 2019-06-13
Review Source: Capterra

It's not a terrible brand, but it could certainly be better. The price was better, so we went with them, but we miss our old provider.

Pros
I like that all of the features are in one place, and that everything is easy to find.

Cons
I don't like the functionality of this product. I feel that our prior phone service was better, and easier to use.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 6/10

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Zak G.

Excellent Product and Extremely Amazing Support

Reviewed 2014-05-28
Review Source: Software Advice

Pros
The service is competitively priced, reliable, and flexible; it adds a whole new level to our mobile workers, but their support is by far the best I have seen.

Cons
I cannot think of anything I dislike about ShoreTel Sky. When a better way of doing things is discovered, ShoreTel Sky usually has it implemented or is in the process thereof before we can submit our idea to their Ideas portal.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Polly T.

It works, but could be improved upon

Used daily for 2+ years
Reviewed 2019-01-09
Review Source: Capterra

Overall, MiCloud seems to be decent software for the job. However, it does have its downsides, and I probably wouldn't choose it if presented with a more reliable option at the same price point.

Pros
I am able to see which customer service agents have open lines, which are away from their desks, and which are on other lines, which makes it easier for me as a receptionist to transfer calls back and forth. I also like the ability to customize lines to enable transfers to various departments and branches across our nationwide company.

Cons
Calls are dropped too frequently for my liking, and often the transfers do not complete properly and bounce back to my line, which can cause confusion and inconvenience to customers during busy times.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 6/10

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Shae J.

Complex Implementation - Low Key Day-to-Day Maintenance

Used daily for 2+ years
Reviewed 2018-12-12
Review Source: Capterra

Pros
We were lacking quite a bit with our prior phone system. So the transition to shoretel was much needed. I was involved with the RFP and pricing discussion with a multitude of vendors. In all cases, Shoretel offered the greatest amount of features, including integration with our CRM (Dynamics) all while having the lowest price point. As the Director of HR, I am able to act as system admin with zero technical background, which is also greatly appreciated.

Cons
Reporting analytics are limited. Requires integration with third-party product to get the analytics we prefer. That being said, we dive more into our call details as we are a call center and execute performance metrics at the agent-level based on said data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Derrick C.

Was very good.... at first....

Reviewed 2015-05-18
Review Source: Software Advice

Pros
This IP phone system was the only one that had a plethora of decent options at a price point that was palatable many years ago. The system worked fantastic with the earlier releases.

Cons
The current release cannot read our Outlook contacts thus making it very painful. The problem is that they still don't have a fix after 8 months!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Brian E. Roach

Extremely Reliable

Reviewed 2014-05-14
Review Source: GetApp

The company makes it simple to find the tools you need, and their reliability is strong. I've yet to experience an outage that was on ShoreTel's side.

Pros
Great support , very intuitive and easy to use Low bandwidth requirements Reliable quality High quality hardware

Cons
The only negative thing I have to offer is that, as you would expect, if you lose your internet then the service is unavailable.

Rating breakdown

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Don B.

Easy transition from onsite version we were previously using

Used daily for less than 6 months
Reviewed 2018-01-09
Review Source: Capterra

Lower cost of ownership that the onsite version.

Pros
Phones work well and are the same as the model we were using onsite. Features and functions work the same as we were already familiar with before

Cons
Not enough access to some system features in ST portal - must call TAC for many issues we should have access to on our own. TAC queue times are running way too long.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Tony R.

Excellent product for a very diverse workforce.

Reviewed 2014-08-05
Review Source: Software Advice

Pros
It's easy to handle our volume, and I also like the connectivity to multiple worksites.

Cons
I really have nothing to list here, but if I was being really picky, I would say the cost is a little high. But, the service definitely makes up for the higher cost.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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John T.

Shoretel Sky - Game Changer

Reviewed 2015-03-05
Review Source: GetApp

We switched nearly 3 years ago from a traditional, analog office phone system, and never looked back. It has been a great experience thus far. We did the install our self with 2nd hand Cisco phones. Rehashing the phones was a little involved but nothing we could not handle.

Pros
It's very easy to make changes to the phone system as staff changes. We have a high turn over in our sales dept and we can easily add account and change accounts as needed.

Cons
The monthly cost of shortel sky would be my biggest complaint. There are plenty other voip systems that cost less but I guess at the end of the day, you get what you pay for.

Rating breakdown

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Anonymous

Mitel is Not Worth it

Used weekly for 2+ years
Reviewed 2018-09-25
Review Source: Capterra

Mediocre at best. I would recommend going with a different phone system.

Pros
Has some good features that business like to have-voicemail to email is great.

Cons
Very expensive and difficult to use if you area 1 person IT department.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Scott I.

ShoreTel Review

Reviewed 2014-10-28
Review Source: Software Advice

Pros
I am pleased with the product and service offered by ShoreTel. I have no major complaints, and the system overall is fairly user-friendly. Also, I like the ease with which you can adjust and personalize your settings through the online website. The look of the phone units are also professional, which is a nice feature.

Cons
Like I said, I have no major complaints about the system; however, I would like a higher incoming volume option. At times, I have difficulty hearing customers, and it seems to be more of a low volume issue than anything else.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Darcy J.

Great product, but costly

Reviewed 2014-07-23
Review Source: Software Advice

Pros
We are able to handle the call volumes for each of our businesses.

Cons
It is now more expensive than our previous solution. And that hurts a small company.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Olivia G.

Shoretel Sky - Just 'OK'

Used daily for less than 6 months
Reviewed 2016-11-28
Review Source: Software Advice

I've been using this product for approximately 3 years now. It's relatively user friendly, but isn't 100% reliable which is why I scored it low. I find that more often than not, my calls are not logged, which is a bummer. When it's working correctly, its great!

Pros
relative ease of use

Cons
call dropping missing calls dial out not working properly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Zak G.

Constant problems, inconsistent reporting, terrible support

Used daily for 2+ years
Reviewed 2017-08-04
Review Source: Software Advice

This is about Shoretel's new "Connect" system. We were on Shoretel Sky, and had no issues at all. We were told Shoretel Connect had better reporting and integration with our CRM. The switch from Sky to Connect was a nightmare and filled with issues. Four months after the transition and we still have issues pop up every week. As far as support, prior to 2016 Shoretel had one of the best support departments we had the pleasure of interacting with. Sometime during 2016, however, the hold times started getting longer and longer, and the support reps newer. The current hold time, we are experiencing, averages about 45 minutes.. just to get someone on the phone.

Pros
Pros: * It is fully cloud based * Ability to rent equipment so no excess inventory is required * they try... but fail

Cons
Cons: * inconsistent reporting/call history * long hold time for support and if the issue is complicated, it takes several days to get resolved * the datacenter / database backend is constantly breaking; causing issues logging in or getting the phone(s) to work at all * the mobility app (application on smartphone) is antiquated and constantly dropping * Price is extremely high compared to the poor quality of service received

Rating breakdown

Value for money
Ease of use
Features
Customer support

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