ShoreTel Pricing Plan & Cost Guide

ShoreTel

Cloud phone system & contact center software & services

4.28/5 (178 reviews)

ShoreTel Pricing

ShoreTel offers tailored pricing to meet your needs. Contact ShoreTel to get a quote.

Competitors Pricing

Jive Hosted VoIP

Starting from: $29.95/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Knovio Pro

Starting from: $15.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Textedly

Starting from: $25.00/month
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Free Trial: Available (No Credit Card required)

Webinato

Starting from: $119.00/month
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Pricing Comparison

How does ShoreTel compare with other Communications apps?

Subscription plan?

ShoreTel



95% of apps offer a
subscription plan

Free trial?

ShoreTel



79% of apps have a
free trial

Freemium plan?

ShoreTel



29% of apps have a
freemium plan

Pricing Comparison

Communications app prices shown are $/month

Please note: For comparison purposes the price for ShoreTel has been scaled monthly. Actual price is $/per year




ShoreTel Pricing Reviews

Pros
  • relative ease of use
  • Easy setup, competitive pricing.
  • We are able to handle the call volumes for each of our businesses.
  • It's easy to use and navigate around. Plus, you can track your calls/voicemails/volume.
Cons
  • NA
  • At this time, none.
  • Call quality issues due network issues,
  • call dropping missing calls dial out not working properly
93%
recommended this to a friend or a colleague

25 reviewers had the following to say about ShoreTel's pricing:

Rob Jerkins

Our experience here has been very good. Such an upgrade from our last one!

Used daily for 2+ years
Reviewed 2017-11-16
Review Source: Capterra

The thing I like most about the software is how user friendly it is. Maybe its because what we had previously was so bad and old but this is a light and day difference!

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ShoreTel

Cloud phone system & contact center software & services

Denver Almonte

Low-cost and easy to use Unified Communication

Used weekly for 6-12 months
Reviewed 2018-07-09
Review Source: Software Advice

Shoretel is the low-cost but quality unified communication we use. They offer variety of IP phones, from USB phones, Wireless Phones, Video phones and conferences phones you will have a lot of choices depending on type of application you want to use on reasonable price.

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ShoreTel

Cloud phone system & contact center software & services

Chase Long

From the perspective of a Call Center Quality Assurance Specialist.

Used daily for 2+ years
Reviewed 2017-11-14
Review Source: Software Advice

If you are a business who is not concerned about Quality Assurance for their call center, or if cost is an immediate issue, then this is a great, affordable option for you with some awesome features (silent monitor, silent coaching, call barging) that some other business VOIP systems don't allow/offer (note: costs may be an issue right away, but it can be more costly to have to switch your businesses entire VOIP system later). If you're concerned about the quality of your customer service or sales reps for your call center, or plan to grow big enough to have the need for a Quality Assurance department, it would be wise to look into other options that will streamline that department and work in tandem with your customer service/sales telephony system. This product has a lot of great features that make it worthwhile to businesses: - the lowest price on the market (they guarantee the lowest price for their service) - option to "barge" calls (3-way the call without being transferred in) - option to silent monitor reps (monitor the reps with your phone on mute) - option to silent coach reps (talk to or coach your reps without the customer hearing) - see who is not on the phone, on a call, or has their phone set to do not disturb/busy/etc.

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ShoreTel

Cloud phone system & contact center software & services

Richard Bayersdorfer

ShoreTel Implementation

Reviewed 2015-03-26
Review Source: Software Advice

Easy to implement at a fair price. TOC was the deciding factor. The IP Phone System simplified our infrastructure foot print. Unified Communication was key. System management was very simple and scalable.

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ShoreTel

Cloud phone system & contact center software & services

Jason P

ShoreTel Sky review from a medium sized business

Reviewed 2015-04-02
Review Source: GetApp

I have deployed ShoreTel Sky to 15 of our branches and setup was simple and smooth the whole way. They assign you are project manager that helps you with everything from configuration to recording auto attendant greetings. There have been some hiccups with call quality but that is usually due to our network and not ShoreTel. Easy setup, competitive pricing.

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ShoreTel

Cloud phone system & contact center software & services

Karen Freedman

Awesome System!

Reviewed 2014-05-28
Review Source: Software Advice

It's easy to use and navigate around. Plus, you can track your calls/voicemails/volume.

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ShoreTel

Cloud phone system & contact center software & services

Riccardo Francese

Great Phone System!!

Used daily for 2+ years
Reviewed 2018-02-08
Review Source: Software Advice

This is a fantastic phone system for large or medium enterprise, very high quality and nice phones Good messaging system

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ShoreTel

Cloud phone system & contact center software & services

stephanie nguyen

Very basic phone service

Used daily for 1-2 years
Reviewed 2017-11-27
Review Source: Software Advice

Good for its price, just like all other systems it definitely also glitches and cuts out. It does it's job, you can make calls and I do appreciate the integration with Salesforce. Compared to other systems this is one of the few systems that logs incoming calls which is really helpful.

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ShoreTel

Cloud phone system & contact center software & services

Zak Gunnells

Excellent Product and Extremely Amazing Support

Reviewed 2014-05-28
Review Source: Software Advice

The service is competitively priced, reliable, and flexible; it adds a whole new level to our mobile workers, but their support is by far the best I have seen.

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ShoreTel

Cloud phone system & contact center software & services

Derrick Crandell

Was very good.... at first....

Reviewed 2015-05-18
Review Source: Software Advice

This IP phone system was the only one that had a plethora of decent options at a price point that was palatable many years ago. The system worked fantastic with the earlier releases.

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ShoreTel

Cloud phone system & contact center software & services

Shane Jay Hayes

ShoreTel Defines Ease of Use, Customer Service and Simplicity

Reviewed 2014-04-29
Review Source: GetApp

ShoreTel Sky offers a reliable, flexible and cost efficient solution for any size business that needs a quality phone system. The phones are easy to use and easy to setup, even my most "technologically challenged" employees can setup their phone with ease. The support is out of this world and the entire team has been nothing but professional. We wanted to move to a more "virtual" work environment and we could not do that with the crippling limitations of our XO/Talkswitch system. We scoured the options until we discovered ShoreTel Sky. Not only did they deliver everything they promised (and more) they did so in a time crunch and with no complaints. ShoreTel Sky is an integral part of our team now, I know that as a manager I can rely on them to handle support cases without my "approval" or intervention.We live and breathe SalesForce and being able to integrate our phone system into our CRM solution has been absolutely vital to our continued success. My team can track calls, makes notes on accounts and more without ever leaving the screen. Being able to manage their phones, their call routings and voicemails from anywhere in the world is a major asset for an on the go workforce.I am extremely pleased with the product and service I have received so far and I look forward to seeing what they come up with next.Excellent support Outstanding ease of use Low bandwidth requirements Reliable quality High quality hardware

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ShoreTel

Cloud phone system & contact center software & services

Brian E. Roach

Extremely Reliable

Reviewed 2014-05-14
Review Source: GetApp

The company makes it simple to find the tools you need, and their reliability is strong. I've yet to experience an outage that was on ShoreTel's side. Great support , very intuitive and easy to use Low bandwidth requirements Reliable quality High quality hardware

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ShoreTel

Cloud phone system & contact center software & services

Don Bernstein

Easy transition from onsite version we were previously using

Used daily for less than 6 months
Reviewed 2018-01-09
Review Source: Capterra

Lower cost of ownership that the onsite version.Phones work well and are the same as the model we were using onsite. Features and functions work the same as we were already familiar with before

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ShoreTel

Cloud phone system & contact center software & services

Tony Romano

Excellent product for a very diverse workforce.

Reviewed 2014-08-05
Review Source: Software Advice

It's easy to handle our volume, and I also like the connectivity to multiple worksites.

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ShoreTel

Cloud phone system & contact center software & services

John Thompson

Shoretel Sky - Game Changer

Reviewed 2015-03-05
Review Source: GetApp

We switched nearly 3 years ago from a traditional, analog office phone system, and never looked back. It has been a great experience thus far. We did the install our self with 2nd hand Cisco phones. Rehashing the phones was a little involved but nothing we could not handle. It's very easy to make changes to the phone system as staff changes. We have a high turn over in our sales dept and we can easily add account and change accounts as needed.

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ShoreTel

Cloud phone system & contact center software & services

Scott Imbers

ShoreTel Review

Reviewed 2014-10-28
Review Source: Software Advice

I am pleased with the product and service offered by ShoreTel. I have no major complaints, and the system overall is fairly user-friendly. Also, I like the ease with which you can adjust and personalize your settings through the online website. The look of the phone units are also professional, which is a nice feature.

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ShoreTel

Cloud phone system & contact center software & services

Olivia Garcia

Shoretel Sky - Just 'OK'

Used daily for less than 6 months
Reviewed 2016-11-28
Review Source: Software Advice

I've been using this product for approximately 3 years now. It's relatively user friendly, but isn't 100% reliable which is why I scored it low. I find that more often than not, my calls are not logged, which is a bummer. When it's working correctly, its great!relative ease of use

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ShoreTel

Cloud phone system & contact center software & services

Zak Gunnells

Constant problems, inconsistent reporting, terrible support

Used daily for 2+ years
Reviewed 2017-08-04
Review Source: Software Advice

This is about Shoretel's new "Connect" system. We were on Shoretel Sky, and had no issues at all. We were told Shoretel Connect had better reporting and integration with our CRM. The switch from Sky to Connect was a nightmare and filled with issues. Four months after the transition and we still have issues pop up every week. As far as support, prior to 2016 Shoretel had one of the best support departments we had the pleasure of interacting with. Sometime during 2016, however, the hold times started getting longer and longer, and the support reps newer. The current hold time, we are experiencing, averages about 45 minutes.. just to get someone on the phone. Pros: * It is fully cloud based * Ability to rent equipment so no excess inventory is required * they try... but fail

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ShoreTel

Cloud phone system & contact center software & services

Darcy Johnson

Great product, but costly

Reviewed 2014-07-23
Review Source: Software Advice

We are able to handle the call volumes for each of our businesses.

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ShoreTel

Cloud phone system & contact center software & services

Deb Turner

Shoretel is a product that should be looked at

Reviewed 2016-09-20
Review Source: Software Advice

This product has been used by our student workers. The departments vary either for alumni donations or for admissions recruitment. It is easy to use .

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ShoreTel

Cloud phone system & contact center software & services

Benjamin Mayfair

Great Functionality

Used daily for 2+ years
Reviewed 2018-04-01
Review Source: Capterra

I like the ability to download voicemail files Visual voice History and address book Recodrs all data analytics accurate

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ShoreTel

Cloud phone system & contact center software & services

Anonymous

Good, easy, simple

Used daily for 1-2 years
Reviewed 2017-10-10
Review Source: Capterra

I loved that the end user system software worked so well. It was easy to use and allowed end users to manage their phone options (forwarding to VM/other line, softphone, etc.).

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ShoreTel

Cloud phone system & contact center software & services

Z Gunnells

Amazing Support and Amazing Product

Reviewed 2014-04-29
Review Source: GetApp

We started with ShoreTel Sky in the M5 days. Soon after we came onboard as customers, the phone system started transitioning from M5 to ShoreTel Sky. There were a few bumps in the road, as this transition required many updates on ShoreTel Sky's end. During this process we were hesitant about our decision, but the saving grace in all of this was ShoreTel Sky's amazing support team. Having been a Support Manager for a large call center, everything about their support team impressed me. After the transition to a new data center and changes to the customer portal, I am extremely happy we did not switch carriers. ShoreTel Sky, today, offers amazing services at a reasonable price, and through everything their support staff have been better than any I have ever spoken with in my 25 years of talking to vendors. Their support is the foundation of what you get with ShoreTel Sky and their product is amazing on top of that.Excellent, excellent, excellent customer support and a fantastic product that keeps evolving.

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ShoreTel

Cloud phone system & contact center software & services

Michael Vasquez

ShoreTel Sky: great product and service!

Reviewed 2014-08-26
Review Source: Software Advice

ShoreTel Sky provides an awesome VoIP solution. Call quality is great, and the tools the software provides are very convenient. You can administer everything without having to touch your telephone. The GUI is straightforward and very user-friendly. There is not much of a learning curve with using ShoreTel. It really facilitates business operations. The tools and integrations that are available really increases the value of this product, along with the scalability and reliability it provides.

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ShoreTel

Cloud phone system & contact center software & services

Jay Brackman

Simply The Best

Reviewed 2016-05-25
Review Source: Software Advice

ShoreTel's TCO (Total Cost of Ownership) is the lowest in the industry, and part of that reason is because so many ShoreTel features come right out of the box. With other phone systems, you have to buy a different package or have to pay individually for features to be used. Not with ShoreTel. Also, I like the fact that ShoreTel is just a phone company. All of their R&D budget goes into making their system better, not just supporting what part of their product line is making the most revenue.

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ShoreTel

Cloud phone system & contact center software & services