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HubSpot Sales Hub vs HubSpot CRM Comparison

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Overview

Category Leaders

HubSpot Sales is a suite of inbox-based email tracking & productivity tools with which sales teams can build, automate, and...

Category Leaders

Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging emails and managing data

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

50

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

50

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

203

81

23

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

1,773

944

163

34

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Deal/contact creation and management is user-friendly and easy, and love the ability to push tasks to myself. I especially love the integration with gmail.

MP

Mal P.

It works great in terms of keeping track of opportunities, leads, customers etc. I also like that you can log (and track) your emails, notes, calls, and the like.

AR

Anonymous Reviewer

It helps me with my inbound marketing, SEO, CRM and many other needs. The vendor is great and customer service is incredibly responsive and helpful.

BF

Brad F.

Pros

The comprehensive database, the intuitive tools, the ease of deployment - all of these are appreciated about this product.

AR

Anonymous Reviewer

It is popular and used by a few other businesses that we know, so we considered it and the functionality is good.

CH

Cherie H.

Love the software and would highly recommend for your clients marketing and having ability to send out 2000 mailers per month free was a great thing.

MP

Mark P.

Cons

There is this general issue I have (or struggle with) when it comes to Hubspot is all the different tools that they have and how they all sort of work together but also maybe not.

AR

Anonymous Reviewer

The result is that I have to manually tell it not to enter a personal email into the CRM, which is a pain.

JL

Joni L.

And its sometimes hard to know which "hub" you are in and whether that communicates with other places.

AR

Anonymous Reviewer

Cons

Also, there is a hard limit of 1,000 custom fields, which is not something you can even buy more of, which in my opinion is a severe limitation.

ZP

Zach P.

Lack of industry specific columns or trackers. Lack of customization to suit the needs of the industry I was in.

Ryan C.

There have been multiple times where we lost data and data was unretrievable.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features46
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Management
  • Campaign Analytics
  • Campaign Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Click Tracking
  • Client Management
  • Client Tracking
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customizable Reports
  • Customizable Templates
  • Document Management
  • Document Storage
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • For Financial Institutions
  • For Mac Devices
  • For Startups
  • For iPad Devices
  • Forecasting
  • Interaction Tracking
  • Internal Chat Integration
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritization
  • Project Management
  • Proposal Generation
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Social Media Integration
  • Source Tracking
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Workflow Management
  • Total features67
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Management
  • Campaign Analytics
  • Campaign Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Click Tracking
  • Client Management
  • Client Tracking
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customizable Reports
  • Customizable Templates
  • Document Management
  • Document Storage
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • For Financial Institutions
  • For Mac Devices
  • For Startups
  • For iPad Devices
  • Forecasting
  • Interaction Tracking
  • Internal Chat Integration
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritization
  • Project Management
  • Proposal Generation
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Social Media Integration
  • Source Tracking
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Workflow Management

Integrations

  • Total integrations95
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations914
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

HubSpot Sales Hub logo

HubSpot Sales Hub

HubSpot CRM - no complaints, but it could be amazing!

Reviewed 5 years ago

HubSpot CRM is great, and is perfect for small businesses. Only problem is permissions and profiles are limited - which means that ultimately if you want to grow your business and use HubSpot CRM - be prepared to switch CRM at some point in the future.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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HubSpot Sales Hub logo

HubSpot Sales Hub

Best sales software, but expensive

Reviewed 2 years ago

All our sales pipelines are on Hubspot. It's really good because we can connect with Hubspot CRM and automate most of our process.

Pros

Hubspot is really complete and it has an amazing API which you can connect almost any app to it. All our sales pipelines are on Hubspot Sales, and it does an awesome job.

Cons

Hubspot does really have a lot of good features and is the best software out there, but the price is really expensive. Sometimes we consider moving away from it just to lower some of our costs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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HubSpot Sales Hub logo

HubSpot Sales Hub

Love Love Love the Hubspot CRM

Reviewed 7 years ago
Pros

The best thing about the Hubspot CRM is that it is another extension between the marketing team and the sales team. It has helped us all be on the same page, and continues to help us grow and work together.

Cons

I do wish that it has some prospecting capabilities and that the sidekick was fully integrated with the CRM inside of the same dashboard. I love all the products but would like to have them in the same place.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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HubSpot Sales Hub

Love it, but there are a few issues

Reviewed 2 years ago

Hubspot customer service has been very good. Despite the small issues, for what I'm paying they're the best thing I've found and I've found it to be a very important tool.

Pros

Having email sequencing working with the contacts in my Hubspot CRM has been a VERY valuable tool. I've found that my open rates soar at the third email in the sequences. Having unlimited sales templates is a huge time saver. The Activity Feed helps me know when emails have been opened and when links have been clicked.

Cons

There are a few glitches. For instance, when I send and receive email from clients via Outlook the activity is supposed to be logged into the contact's record in Hubspot CRM. I've found this doesn't always work. I use both my business and personal email accounts in Outlook. The Outlook Hubspot plugin connects with both and there's no way to stop it from working with my personal account. The result is that I have to manually tell it not to enter a personal email into the CRM, which is a pain.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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HubSpot Sales Hub logo

HubSpot Sales Hub

A great set of sales tools IF you use their CRM

Reviewed 4 years ago
Pros

As with the entire Hubspot suite of tools, their Hubspot Sales has a range of really great tools that can really help with your sales processes. It syncs directly into their CRM and marketing tools which means there's end-to-end oversight and management of all of your processes, which is really helpful and time-saving.

Cons

It's only useful if you take advantage of the Hubspot CRM and the real benefits come into play when you use the entire Hubspot suite. Their CRM is very good, especially as a free CRM tool but there are many limitations compared to more advanced competitor CRM products on the market, and it might not be suitable for your specific business - so definitely check this before making a decision.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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HubSpot Sales Hub logo

HubSpot Sales Hub

Awesome

Reviewed 3 years ago
Pros

Hubspot combines all of your marketing, sales, and CRM needs in one spot. Extremely user friendly and customizable.

Cons

There are no negatives that I can come up with as of yet. It does everything I need it to do and more!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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HubSpot Sales Hub logo

HubSpot Sales Hub

Great SaaS that actually grows with your business

Reviewed 2 years ago

As long as your business pricing isn't super complicated, sales hub allows business to integration all customer information into one place. It's a great customer experience which is well worth the money if you can afford it.

Pros

Great thing about Hubspot is you can start with a CRM, and take that data to expand to other products in the suite

Cons

Sequence can be a bit tricky and limited in functions sometimes. I wish I had more triggers like their marketing automation tool. For example, it'd be great to have if/then function in the sales automation

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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HubSpot Sales Hub

Prospect chaos reigned in

Reviewed 3 years ago

If you are currently using excel or any other non CRM software to track your prospects, STOP. Switch to Hubspot! You won't be sorry.

Pros

I was previously using Excel to track prospects. It was working although it was VERY time consuming. Then I discovered Hubspot! Life has never been better! I have all my prospects in one place. I can track the correspondence I have with each prospect and set follow up reminders. It's all in one place and the history of the account is easy to review.

Cons

I use the free version, which does not include the email campaign feature which is a bummer. But you get a lot for the free version, including dashboards for pipeline evaluation, which is great.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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HubSpot Sales Hub

If you can afford all of the options it's a great solution

Reviewed 3 years ago
Pros

I like hubspot for most of my CRM, sales and marketing solutions. It's a great option for medium to large businesses due to price

Cons

The add ons are expensive for a small business. There are plenty of free options available in several different solutions that can get you close to the hubspot one stop shop

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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HubSpot Sales Hub logo

HubSpot Sales Hub

One of the best Sales & Marketing CRM

Reviewed 4 years ago

Not at the moment.

Pros

End-to-end sales automation with reminders and custom created email templates. Email templates can be shared with team members, pipeline sync with CRM and tracking.

Cons

Hubspot should create a team that helps new CRM users to keep learning and uses best practices, There must be a team who keep tracking ROI and share with the buyer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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HubSpot Sales Hub logo

HubSpot Sales Hub

Simple and Robust CRM

Reviewed a year ago

We use Hubspot for multiple things. However, for a CRM system, it's much easier to use and teach than most other CRM systems. I think for sales reps, it's simple enough to use and it's helpful to have the marketing tools partnered with it that are simple.

Pros

I personally prefer Hubspot for Sales over marketing any day. For a CRM it's much more user-friendly than that of Salesforce or Sugar. It's easy to connect to your emails to track progress of leads and if you really dive into it, then there's a lot of features to make your overall sales process easier like workflows, segmented lists, etc.

Cons

Uploading documents can get lost in deals, contact, or company. If you're missing a contact for a company, things can get messy. They also do a lot of updates which causes the site to crash a lot.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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HubSpot Sales Hub logo

HubSpot Sales Hub

Good Plugins and Simple CRM Interface

Reviewed 3 years ago
Pros

Our company used the hubspot sales crm tool to connect with potential new software clients. There is a browser and email plugin that can be super helpful with logging people directly and recalling information

Cons

The system felt somewhat clunky and was not super user friendly. While you were able to access everything you needed, it was not the greatest way to pull up info in a timely manner.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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HubSpot Sales Hub logo

HubSpot Sales Hub

The go-to-CRM for startups growing from small to medium fast

Reviewed 5 months ago

Hubspot is a robust CRM that can take SMB sales operations a long way. Keeps things simple and easy to use. For advance sales analytics and marketing automation you may have to look for additional tools.

Pros

Intuitive, easy to use, and it is effortless to customize. Hubspot sales and marketing modules complement effectively with each other. Workflows features allow to automate marketing efforts, allowing to scale operations smoothly. It integrates smoothly with Gmail suite products, and mainstream business tools.

Cons

It does not count with advance lead scoring tools. Lead interaction tracking is limited. Workflow automation faces the same problem. As you start sophisticating your sales and marketing operations Hubspots tools may start falling short.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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HubSpot Sales Hub logo

HubSpot Sales Hub

Great for Enterprise B2B

Reviewed 5 years ago

As agency partners, we use and recommend HubSpot, and have been using the whole growth stack for a around 3 years. With Hubspot we now have a fully integrated platform that it used by all members of the company across all teams - aligning sales and marketing. With HubSpot sales everyone in the business - not just sales -gains clarity on what's in the pipeline, what the priorities are, how qualified...

Pros

Easy to use, good range of integrations, closed loop reporting, good training and support - clarity on responsibility for all our team across departments.

Cons

Not much - it would be nice to see a few more integrations with other CRM and sales platforms, and other 3rd party tools like chat, but there are always new updates such as these being rolled out by HubSpot.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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HubSpot Sales Hub logo

HubSpot Sales Hub

A CRM we can customize and manage with ease

Reviewed 5 years ago

I love HubSpot Sales as our company CRM. We use it for client management, prospecting and managing our lead pipelines, as well as staying connected to our advocates and colleagues. Adding fields is so simple. And the templates and sequences are accessible and easy to use. Consistency is the key to business growth, and HubSpot Sales allows us to do that with so much more ease.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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HubSpot Sales Hub logo

HubSpot Sales Hub

Very Expensive If You Are Searching For Any Type Of Advanced Feature

Reviewed 4 years ago

Worth it to check out but I would recommend other applications, especially if you plan to expand in the future.

Pros

Easy to use and an overall great UI. The free account is great for freelancers or very small businesses. An absurd amount of integrations with other software and applications. HubSpot has a fully free CRM that you can integrate as well.

Cons

Features on the free account are very limited and allow only for basic sales functions. Any paid account is very expensive, especially for small or solo businesses. I have had some issues with bugs at times (they are fixed reasonably quickly, however).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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HubSpot Sales Hub logo

HubSpot Sales Hub

Its every tool your marketing and sales teams ever used...in one place

Reviewed 7 years ago
Pros

HubSpot takes all of the tools that you should be using and puts them into one dashboard with complete control. You get your marketing automation, social media management, CRM, website management, and research tools in one place. See when your customers interact with you, attract new leads, and close more deals.

Cons

The CRM could use a little tweaking, but it is still somewhat early in its implementation. I still like it more than other CRMs I've used in the past.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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HubSpot Sales Hub logo

HubSpot Sales Hub

Non-Profit Excels with HubSpot

Reviewed 7 years ago
Pros

I like that HubSpot practices what it preaches. They educate customers (and the public) in inbound marketing techniques, the very techniques they're using themselves to earn customers! The product itself is easy to use and intuitive. Whenever we think up something we want to do (a specific tactic or approach), we always know that HubSpot can accommodate that idea. What I like best is the seamless way...

Cons

As for what I like least: nothing! Seriously. We couldn't be as successful as we are today without this tool. We have two people managing our marketing and Hubspot acts as a third person. Before HubSpot we were using Constant Contact, The Raisers Edge contact database, Blogspot, and Blackbaud Net Community for our website, and posting separately on twitter, Facebook, and linked in. Now we can do all of this in one place! If I had to choose one thing I like least, it's that there is a not a plug-in for drafting, distributing, and monitoring press releases and incorporating them into overall marketing campaigns. I think HubSpot could help us be more efficient in this way. Fortunately, this deficiency isn't not really a major concern for us.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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HubSpot Sales Hub logo

HubSpot Sales Hub

Tracking email opens FTW!

Reviewed 4 years ago
Pros

I started using HubSpot Sales because I wanted a tool that would let me track email opens. HubSpot is great for this. I can see who opens my emails and how many times they do it. This helps me follow up with prospects a the right time. Then I explored their sales CRM and used it for a few months. It's a nice free tool to track your leads. It helped me organize my prospecting and motivated me to set (and meet) a monthly income goal.

Cons

The free CRM is not mind-blowing, but it makes sense. They paid CRM has a lot more capabilities but it would only be suitable for bigger businesses. Setting up customized reports is complicated.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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HubSpot Sales Hub logo

HubSpot Sales Hub

Excellent tool for sales productivity and email tracking

Reviewed 2 years ago
Pros

The email tracking is fantastic. You can quickly see when and where your emails and getting open. The CRM integration with Salesforce is also great as it can automatically log emails you are sending into salesforce. It is also great to have templates within hubspot sales that allow you to quickly grab templated emails for fast prospecting.

Cons

Nothing in particular. I did notice they are getting rid of the location function of the email tracking. I personally like that feature to see what location emails are being open so I am sad to see that go.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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HubSpot Sales Hub logo

HubSpot Sales Hub

HubSpot - If you're using another CRM, check this one out

Reviewed 9 months ago

While none of the team evaluating HubSpot when we were looking to upgrade our CRM a few years ago, had experience with the product, we were impressed with the user interface, features and functionality offered. We needed to be sure we could easily onboard our sales team and make the transition to this system as easy as possible while providing business value. Integration with our instance of the HubSpot Marketing Hub allows for seamless lead flow from our website, management of leads and deals, tracking of touches whether by email, phone or manual tasks provides us with the ability to ensure follow up with new prospects and current customers.

Pros

While there are many key aspects of HubSpot we find critical, one of the, if not the most critical is the ability to have our HubSpot Sales Hub linked and aligned with our Marketing Hub. We started with the Sales Hub first and the marketing team soon found value in adding the HubSpot Marketing Hub so we have end to end integration allowing smoother demand generation, lead flow and tracking.

Cons

Honestly it is difficult to find a con that is a result of what HubSpot offers. We use NetSuite as our ERP for finance and had to work with a 3rd party vendor on a complicated integration between the two that we need to actively monitor as there will be a few instances each month of syncing not going through for a few deals that will result in a needed adjustment.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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HubSpot Sales Hub

Great For Certain People

Reviewed 5 months ago

Their customer service is no good to put it simply. Because of that and the high cost of their services when I need to grow and have more capability I will be looking elsewhere.

Pros

The features of HubSpot are nearly unmatched. You can do just about anything on their platform - for a price. But I'll get to that later. I use HubSpot for the CRM and emailing leads etc. and for that it is all free which is amazing. I couldn't be happier with the fact that I get this much capability for free. The fact that I can not only track if they opened the email but get a notification exactly...

Cons

For me the customer service and big cost for paid options is a HUGE drawback. I just had an issue where all my emails were getting sent to spam but only if I sent them from Hubspot. I tried Mac mail, saleshandy, SalesBlink, FindThatLead etc. and it all worked just fine but when I sent from Hubspot - straight to spam. So I contacted them about it but kept getting sent to their sales team and all the...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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HubSpot Sales Hub logo

HubSpot Sales Hub

HubSpot - The All-In-One Software

Reviewed 7 years ago
Pros

The thing that I like best about HubSpot is that everything is wrapped into one when it comes to inbound marketing. You can control your blogs, social media, and CRM all in one place. It also makes it very easy to link one thing to another. For example, when creating a social post, it has a convenient drop-down menu that lists all of your blogs. This makes it very easy to share your blogs and other content that you've created.

Cons

The thing that I like least about this product is that you cannot do anything on Google+ communities. The only actions you can perform for Google+ is posting on your own page. This allows less tracking on this platform and will likely misrepresent how well it is actually working for your business.

Overall Rating
  • Value for money
  • Ease of use
  • Features