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Freemium email productivity & tracking for sales teams
Value for money rating
4.5
/5
323
Price starts from
45
/user
Per month
What users say
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Jenna W.
VT
Vimal T.
Price starts from
20
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Pricing model
Free trial
Price starts from
17
Per month
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Free trial
Price starts from
19
Per month
Pricing model
Free trial
Price starts from
8
/user
Per month
Pricing model
Free trial
Price starts from
18.95
Per month
Pricing model
Free trial
Brent W P.
Verified reviewer
Computer Software, 51-200 employees
Used daily for 2+ years
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We needed to onboard a large amount of salespeople and integrate it with Linkedin Sales Pro. It works well with our marketing hub as well as our CRM (Which are all HubSpot.) There is a rich amount of integration that makes it easy to use across multiple platforms.
Easy to use and set up. Easy for new salespeople to use and learn how to use it. It has the ability to customize by adding specific attributes. It also allows you to create custom stages and workflows on each stage.
It is a little expensive and not good for a small sales team.
Matthew H.
Information Technology and Services, 1-10 employees
Used daily for 6-12 months
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I use this daily with two of my clients for Account-Based Marketing Campaigns. Great for Lead-to-Account tracking as well as ongoing account management. Ties into HubSpot's CRM solutions well, so it's very convenient for the whole client management lifecycle. Also love that it's free to start out with, so I can test it with a client so they can see if they like it or not before committing to the paid version (which also isn't really necessary until it has demonstrated value in the free model. This platform can act as the central operations center of any sales and marketing strategy.
HubSpot is a great solution for managing most sales and marketing campaigns, and the Sales Hub is no exception. The ease of setting up pipelines, tracking contacts, logging notes, and especially scheduling follow-ups for each contact makes this an ideal platform for lead generation and account closing processes. One killer feature is that when you're setting up a Company in the system, you simply enter their website and it auto-populates all the essential contact data - making it so easy to quickly get your cold-calling lists setup so you can get to work reaching out to individuals within the Companies.
I feel there are some redundancies in the way 'Deals' and 'Lead Status' pipelines are managed, but easy enough to work around them and set them up as you see fit.
Shrouq A.
Marketing and Advertising, 51-200 employees
Used daily for 2+ years
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When it comes to preparing lists of new customers and sending compensation, the HubSpot Sales Hub has helped us to be more organized in all stages of our work. Keeping all those records in the cloud and organizing them in a unique way allows you to retrieve and import the data that you need at any time. Because of the information we've gotten from it, we've been able to come up with some of our best ideas yet for our company's future.
The HubSpot Sales Hub provides my team with a great deal of structure, as it can be used to distribute and track projects with the support of other team members, all of which can be done from a computer or via the mobile app. Classifying emails in this way allows you to see the status of emails sent to customers and those that have been received, as well as the settings for ready responses that are...
Despite the fact that the HubSpot Sales Hub is really well-organized and provides you and your team members with all the tools you need for a very reasonable membership price, it's difficult to think of anything negative to say about it. The user simply requires a few minutes of training before he can get the most out of it.
Patrick M.
Staffing and Recruiting, 201-500 employees
Used daily for 1-2 years
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It's better for marketing. The tracking of prospects and stages of their progress in a pipeline is negligible. They have what's called the "Deals" section, but when dealing with a true Enterprise client, there is a significant amount of detail that needs to be tracked and Hubspot is not capable of handling this type of sales process. Another issue is keeping track of work that needs to be done. For...
I like Hubspot for the simple fact that it's aesthetically pleasing. Its basic functionality is easy to learn and customize the platform was very simple. I like the marketing capabilities and ability to generate email templates.
There is a lot that I don't like about Hubspot. For starters, adding people to an email campaign is by far the most painstaking, time-consuming, and illogical process ever created. To be clear, part of the reason is that Hubspot charges you extra to add people faster to a campaign. They know this, and it's their way of forcing you to purchase a more expensive version of their software. For example,...
Steve T.
Marketing and Advertising, 1-10 employees
Used daily for 1-2 years
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Their customer service is no good to put it simply. Because of that and the high cost of their services when I need to grow and have more capability I will be looking elsewhere.
The features of HubSpot are nearly unmatched. You can do just about anything on their platform - for a price. But I'll get to that later. I use HubSpot for the CRM and emailing leads etc. and for that it is all free which is amazing. I couldn't be happier with the fact that I get this much capability for free. The fact that I can not only track if they opened the email but get a notification exactly...
For me the customer service and big cost for paid options is a HUGE drawback. I just had an issue where all my emails were getting sent to spam but only if I sent them from Hubspot. I tried Mac mail, saleshandy, SalesBlink, FindThatLead etc. and it all worked just fine but when I sent from Hubspot - straight to spam. So I contacted them about it but kept getting sent to their sales team and all the...
Paul W.
Information Technology and Services, 501-1,000 employees
Used daily for 1-2 years
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While none of the team evaluating HubSpot when we were looking to upgrade our CRM a few years ago, had experience with the product, we were impressed with the user interface, features and functionality offered. We needed to be sure we could easily onboard our sales team and make the transition to this system as easy as possible while providing business value. Integration with our instance of the HubSpot Marketing Hub allows for seamless lead flow from our website, management of leads and deals, tracking of touches whether by email, phone or manual tasks provides us with the ability to ensure follow up with new prospects and current customers.
While there are many key aspects of HubSpot we find critical, one of the, if not the most critical is the ability to have our HubSpot Sales Hub linked and aligned with our Marketing Hub. We started with the Sales Hub first and the marketing team soon found value in adding the HubSpot Marketing Hub so we have end to end integration allowing smoother demand generation, lead flow and tracking.
Honestly it is difficult to find a con that is a result of what HubSpot offers. We use NetSuite as our ERP for finance and had to work with a 3rd party vendor on a complicated integration between the two that we need to actively monitor as there will be a few instances each month of syncing not going through for a few deals that will result in a needed adjustment.
Bart M.
Verified reviewer
Market Research, 1-10 employees
Used weekly for 6-12 months
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I wish I had moved from our previous tool (Streak) before. Hubspot is intuitive, just works and it generates good results.
1) Grows with you Although it offers a gazillion features and possibilities, just like Facebook, it just grows with you and how you use it. I tend to discover some additional possibilities along the way, even after +6 months of using it, but it always gets better for my use cases. 2) Easy sequences & follow-up The sequences in Hubspot just work. Once set up - which is easy - I can add users one by...
1) Only community Although I consider the fact they have a large community as a plus, the fact that you sometimes have to rely on the community to upvote features makes that my 'personal' impact on the roadmap is low. Even with a lot of upvotes there is no guarantee that Hubspot will alter the product. 2) Constant changes in pricing & feature lists I have recommended others to use Hubspot for their...
Cecilia H.
Information Technology and Services, 11-50 employees
Used daily for 2+ years
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Highly recommended for organizations of any size. Each company will find a great combination of Hubspot modules and versions. The product is easy to deploy, understand and use.
It's easy to implement and a couple of months is enough. The user interface helps a lot in the adoption process. Trainings are more or less short as users feel confortable doing basic tasks very easily from day one. Support is excellent always in native language and very quick.
The core of the CRM which is contact management is very powerfull. And when combined with Marketing hub it is unlimitted powerful. Probably, some bundles are too expensive for small companies.
Anonymous Reviewer
Verified reviewer
Information Services, 51-200 employees
Used daily for 1-2 years
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The Sales Hub is fantastic for early teams and startups. It is easy to use, even for non-sales people and is highly customizable. Easy import and export, a wird range of possible integrations and numerous further features definitely justify its price. Great value for money, especially if you get startup discount via your accelerator or VC.
Very helpful bulk import function - lets you edit your columns and properties between file upload and final transition into the system. High degree of customization (properties)
Things like quick and good customer service, as well as help with getting started, do not come for free.
Ahmad A.
Construction, 501-1,000 employees
Used daily for 2+ years
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In general, we are satisfied with the change brought about by the use of the HubSpot Sales Hub, whereby we were able to obtain a file for each of our clients, containing all correspondence, transactions, contracts and invoices between us. Using the HubSpot Sales Hub, we were able to send promotions to select listings. In addition, through its distinguished tools, we were able to track all potential customers, through the analytics of the data that is carried out through it. It's a productivity booster, as we can close more deals, keep track of sales and better workflow.
You can easily upload all records to the cloud so that any team member may view them from anywhere using HubSpot Sales Hub. It is interoperable with various apps and allows for rapid exporting and importation of lists and data. I enjoy how HubSpot Sales Hub categorizes emails and responds to customers. I can control my workflow, assign tasks, sync it with my mailbox, and send messages promptly. The mobile app also sends you regular notifications to keep you updated on all happenings. On my favorite HubSpot Sales Hub Weekly Activity and Reporting Dashboard, I can see everyone's contact information. I like that you can record calls, emails, and consumer interactions.
There is nothing to dislike about the HubSpot Sales Hub, the simplicity, ease of use and unique tools you get with it will allow you to organize your business in a unique style.
Lee T.
Information Services, 1-10 employees
Used daily for 2+ years
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We love this solution for monitoring our client engagement!
The system is easy to use, and input data, which is great for any small business looking for a CRM that is free.
There has been some reduction in functionality in the free version, however it far exceeds any other free CRM.
Meredith B.
Verified reviewer
Mechanical or Industrial Engineering, 51-200 employees
Used daily for 6-12 months
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We are able to track what our sales team is doing and report on it in a way that is easy for leadership and the team to understand We are able to track goals, hit rate, forecast, and more
HubSpot has increased our close rate, sales volume, and contact database. It has been a huge value add to our organization and we have much more accurate and usable data.
It does require a dedicated person to implement but their support team is incredible
Anonymous Reviewer
Verified reviewer
Financial Services, 1-10 employees
Used daily for 2+ years
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We actually ended up upgrading from sales to marketing and then enterprise. Hubspot makes great software that sales people actually want to use. The sales automation is like hiring another sales person for 60 per month
It is expensive and more value could be given for the money but at the same time it works and is easy to use.
Philip R.
Chemicals, 1-10 employees
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For the Free cost it excellent. When business picks up I will buy into the payable version. Not invoicing any one right now. It been over 4 months with NO INCOME!!!
Ease of use and great interface and how it integrates with other software i.e. Freshbooks
Text messaging is a huge part of our business and having to add texting is labor-intensive. When setting a new task. It doesn't create the next step in the sales process
Anonymous Reviewer
Verified reviewer
Information Technology and Services, 1-10 employees
Used daily for 6-12 months
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Its great because everything is in one place but its also not the best user experience because everything is in one place. It gives the feeling of a puzzle where all the pieces sort of fit together but not quite.
It works great in terms of keeping track of opportunities, leads, customers etc. I also like that you can log (and track) your emails, notes, calls, and the like. Pretty much everything, which is super valuable. It creates a contact and company/account overview that is visible to colleagues which makes communication easier and ensures that everyone is on the same page. This is particularly great if an account is passed from one person to the other or a colleague is not available to give you the run-down.
- There is this general issue I have (or struggle with) when it comes to Hubspot is all the different tools that they have and how they all sort of work together but also maybe not. And its sometimes hard to know which "hub" you are in and whether that communicates with other places. - Relevant to the previous point, the pricing structure that comes with it is also not seamless, definitely not a nice user experience. It's like buying fruit at the market but you get a pear and an apple but there's also a larger apple, but have you also considered taking a look at our melon offer? and so on...
Leo W.
Events Services, 11-50 employees
Used daily for 6-12 months
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From day one I could see the value, and was happy with it. Being able to track documents and emails alone, in my business, is key. It allows me to see which prospects are the most engaged with the content, and that makes all the difference!
This is a great tool for your sales process. It provides oodles of data about your outreach, about email viewings, detailed data about how prospects are viewing your documents (even which pages, and for how long!). As a whole, it provides a variety of reports, lets you upload more documents and email templates than you could ever need! It integrates seamlessley with GMAIL (this what really what sold me), and operates along side your gmail account. Hence, I don't have to go in and manually add prospects to the CRM, I don't even need to input them via one list of all of them at once. Just working every day adds them one at a time as I work. And if I want to do it on a mass scale, I can do that too!
Cons... well. I feel like I could use a coach to sit by my side and show me everything. There is quite a lot that it does, and for a guy like me who isn't near as tech saavy as I think I am, it's quite complex. I see my colleague utilizing the software to a much higher degree. I feel I will get there, but for now it serves a few key purposes, and is already well worth the expense.
Kristen M.
Education Management, 201-500 employees
Used daily for 1-2 years
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Honestly, being a Hubspot customer is a very frustrating experience. Some things are great but there are major drawbacks that Hubspot is unwilling to address
Central source of truth for salesforce and management team. Good reporting options
There are some key things that are missing that Hubspot seems completely uninterested in fixing. EG. If a deal is closed there is no way to automatically close tasks related to the deal or contact. When you're dealing with thousands of tasks, having incomplete tasks on closed records is a reporting NIGHTMARE. Almost 200 customers have flagged this in the user community and two years on Hubspot are still refusing to address. Also YOU CAN'T CREATE A CUSTOMISED MEETING BOOKING CONFIRMATION - what...???!!! Seriously, you can't event include the meeting time in a customised email to your customer. The standard template contains weird wording that doesn't work in many settings and can't be changed. There are lots of great aspects to Hubspot but these are absolute shockers.
Louis C.
Computer Software, 11-50 employees
Used daily for 6-12 months
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In our final analysis, our company has greatly benefited from Hubspot Sales software's keenly constructed systems for contact, habit behavior as well as for predicting future customer activity regarding our product. Demonstration and free evaluation of Hubspots feature rich software is available and we highly recommend their product.
Hubspot's "messages" feature allows prospects to directly access any team members expertise by placing alerts on our companies' website pages. We really like their application''s ability to both let us know in real time which customer contacts are arriving immediately as well as building reports in the back round which then gives our company further insight into potential client behavior.. Hubspot's templates feature will compile useful customer profiles which then allows our team the capability to predict which demographics are most suitable for future prospecting.
The cost of operation for current feature set is higher than some competitive rival solutions. That said , this condition we believe is mitigated by some specific and most useful features like "sequences" which allow for in depth grouping of customer behavior.
Zakary H.
Marketing and Advertising, 51-200 employees
Used daily for 2+ years
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It has been good. Like mentioned above I would enjoying seeing a simpler version of the tool that gives growing teams the tools they need. Something between the Sales Pro and the free sales tools.
I love being able to get a quick view into the actions of our sales team. As the Marketing Manager, I am constantly handing leads to the sales team. With Hubspot, I am able to track the progress of that lead to ensure things continue to move in the right direction.
The thing I like the least is that it seems like Hubspot is adding more features and functionality however they are adding them with the bigger companies in mind. We are a growing company that likes to employ more of a start-up mindset. So when features get added that don't matter to our team we are still subject to the subsequent pricing changes.
Justin L.
Medical Practice, 51-200 employees
Used daily for 2+ years
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The low price point is a big plus. It's a no-brainer solution for organizations that already use HubSpot COS and don't want to pay for a pricier solution. It has fairly robust functionality and will likely meet the needs of sales teams with simple to moderately-complex sales cycles and engagement processes. Also, the calling features, email/calendar sync, and meeting link functionality pieces are rock solid.
Lacks some of the bells and whistles of pricier platforms that would allow teams to create more-complex cadences. Other things like not being able to customize call dispositions and not being able to tie in Sales Pro functionality into COS Workflows, etc. Still, not a deal breaker for most sales teams, I think.
Dov (Hans) F.
Verified reviewer
Internet, 11-50 employees
Used daily for 2+ years
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As a free means to track sent emails, nothing even comes close! After being introduced by a friend of mine to Hubspot's Sidekick, I immediately had my entire team install it. Not only does notify you when a sent email has been opened (which if you are in sales you understand the value), but it also allows you to automatically create a new contact in your CRM when a new message is sent to an unrecognized domain.
I am not sure if it was in between updates or roll outs but 2 years ago everyone on my team including myself had to delete and re-install sidekick. It has since straightened out but while the glitches occurred, we wasted a lot of time with correction process.
Mike R.
Computer Software, 11-50 employees
Used daily for 2+ years
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It's easy to get started, easy to use, and easy to train your team on. The on boarding plan HubSpot puts into place also takes care of the heavy lifting for first time users and gets them feeling like an expert quickly. My favorite feature is probably the sequences.. sending a series of emails that are specific to an audience or profession or industry automatically has never been easier.
There is some "workflow" stuff that needs to be looked at. Our sales reps tend of a way of working through things and don't always see how the tools can be applied to their workflows. Otherwise, if you have the ability to train people and get them to try it they'll see the value.
Zach C.
Verified reviewer
Real Estate, 1-10 employees
Used daily for less than 6 months
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Access to extremely powerful tools that are completely reshaping our company. This is a game changer for our company, allowing us to streamline so many processes and understand our performance much better through the reporting.
The enterprise level tools and automations that come with the Hubspot Sales Hub are impressive. They are extremely powerful to be able to automate a lot of our processes, and create a workflow that is better for our customers as well. As we roll out more automated workflows, our company will be more efficient and more productive all the while creating a better user experience for our customers and allowing us to close more deals with our leads. It's an all-around win.
This can be prohibitively expensive for small companies to scale up unless you are able to access the Startup discount which is extremely helpful in the first years to be able to implement these enterprise-level tools into our small company. However, there is a lot of pressure to grow our revenues quickly in order to justify the rising costs of Hubspot as the discount becomes less and less each year. We hope that we will be able to increase our sales enough as a direct result of our increased efficiency in order to justify keeping it though.
Nic G.
Management Consulting, self-employed
Used daily for 2+ years
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I love the platform and have used it personally in my business, and with multiple clients. It's a great tool and it's functionality is a huge plus - if you are at the level where you need this type of support.
The platform is really large and offers a lot of functionality. The ability to manage social, email, customers, and workflows is incredibly valuable - especially if you have a very large audience (5k ppl on your list or more).
While it's terrific for large companies, it's a bit large for smaller companies or startups. The price can also be prohibitive if you have a limited budget and small audience.
Arun D.
Computer Software, 11-50 employees
Used daily for 1-2 years
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With declining results from outbound sales tactics - telemarketing, events, etc - we decided to look into HubSpot's Sales 'module'. Our team got to know about the solution from HubSpot's Academy and after onboarding with the free features, we transitioned to the HubSpot Sales Pro option to derive even greater sales productivity.
1. Actively supports HubSpot's refreshing Inbound Sales methodology 2. Quick & easy to get started and use 3. Excellent value 4. Integrates well with HubSpot's Marketing & CRM
I'm afraid I can't think of any.