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Sideline vs Plum Voice Comparison

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Overview

Sideline helps you streamline your mobile life. Separate your contacts, organize your communication, and put your phone to...

Plum Vfocuses solely on IVR, providing the products, services and tools businesses need to deliver superior automated communication

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

9.99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.9

5

4

3

2

1

29

10

6

2

9

  • Value for money
  • Ease of use
  • Features
  • Customer support
74%
would recommend this app

4.8

5

4

3

2

1

14

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I love that Sideline works just like my regular cell phone number. It's easy to use and you can text too, which is a plus.

CB

Christine B.

I wanted to love this app, I even paid $10 for it after doing research on second lines for my phone, so I didn't have to carry a second phone around for work. That's what I liked about it.

JR

Jen R.

I get a separate phone number that rings to my cell phone and the graphics on the home screen tell me its a business call. Its been awesome so far.

WA

Whitney A.

Pros

What I like most is the ease of use. Our account representative is also very responsive and helpful.

RG

Rosie G.

Our ability to annually configure a large, complex survey using the Plum Voice interface has been very helpful over the last seven years. And, customer service has been excellent.

MS

Michael S.

It just works exactly as advertised which is what we and our clients want from an IVR system. Their service is amazing as well and we are able to get the support we need when we need it.

AR

Anonymous Reviewer

Cons

The telemarketing calls that a business owner gets on a daily basis are insane. When using Sideline, as far as I've been able to tell, there is no way to block aggravating numbers.

Jeff W.

It can be highly misused/abused by others who continuously create new phone numbers to harass others that have blocked them.

KT

Kenneth T.

Worst customer service I have ever found. Cannot contact anyone via phone and no response via email.

DA

David A.

Cons

Difficult to say - as I have not directly used two systems in a comparison mode.

AB

Al B.

My only request is that I wish we had more reporting features, but understand this is likely due to the limited features we have due to our own business model.

RG

Rosie G.

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features13
  • AB Testing
  • API
  • Agile Methodologies
  • Biometrics
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Caller ID
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Management
  • Customizable Templates
  • Data Mapping
  • Drag & Drop
  • Employee Directory
  • HIPAA Compliant
  • Help Desk Management
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Lifecycle Management
  • Mobile Access
  • Multiple Scripts
  • Phone Key Input
  • Real Time Data
  • Role-Based Permissions
  • Secure Data Storage
  • Status Tracking
  • Survey/Poll Management
  • Telemarketing Management
  • Text to Speech
  • URL Customization
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Total features32
  • AB Testing
  • API
  • Agile Methodologies
  • Biometrics
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Caller ID
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Management
  • Customizable Templates
  • Data Mapping
  • Drag & Drop
  • Employee Directory
  • HIPAA Compliant
  • Help Desk Management
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Lifecycle Management
  • Mobile Access
  • Multiple Scripts
  • Phone Key Input
  • Real Time Data
  • Role-Based Permissions
  • Secure Data Storage
  • Status Tracking
  • Survey/Poll Management
  • Telemarketing Management
  • Text to Speech
  • URL Customization
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail

Integrations

  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM