Sierra Gold Features

Sierra Gold

Web-based telecoms expense management with wireless tracking

4.5/5 (2 reviews)

Sierra Gold Feature Summary

  • Identify cost effective routing of call activities
  • By-Extension Reporting
  • Call Collection
  • Call Duration
  • Call Volume
  • Numerous reporting options on calls and costs incurred
  • Manage and allocate call expense across the enterprise
  • Compliance with legal regulations, eDiscovery and policy
  • Caller Identification
  • Inbound Reporting
  • Outbound Reporting
  • Track and manage wireless assets
  • Track wired assets and monitor use to reduce maintenance
  • Talk Time Tracking
  • Unattended Call Management
  • Who Answered Log
  • Cloud deployment offers automatic backups, off-site storage
  • Proactive monitoring of suspicious calling patterns

Communications Feature Comparison

Most popular features of all Communications apps

API (116 other apps)
Activity Dashboard (51 other apps)
Automatic Notifications (42 other apps)
CRM Integration (54 other apps)
Call Monitoring (48 other apps)
Call Recording (71 other apps)
Call Reporting (46 other apps)
Call Routing (51 other apps)
Call Transfer (54 other apps)
Caller ID (51 other apps)
Chat (65 other apps)
Conferencing (63 other apps)
Instant Messaging (50 other apps)
Live / Video Conferencing (43 other apps)
Monitoring (45 other apps)
Receiving (43 other apps)
Reporting & Statistics (44 other apps)
SMS Integration (40 other apps)
Third Party Integration (63 other apps)
Voice Mail (48 other apps)

Sierra Gold Feature Reviews

2 reviewers had the following to say about Sierra Gold's features:

Don Buckmaster

Can I give 6 stars!!!

2015-02-02

The support staff are top notch, courteous, professional and above all, extremely helpful. The reports are invaluable and flexible.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
David Passantino

Great product but better team

2015-02-18

It is simple and easy to use and so is their support. If you call you get a great person on the phone who always seems to be happy and is always helpful.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more