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Recommended
Stephen B.
Computer & Network Security, 1-10 employees
Used daily for 2+ years
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We are very pleased with the service
It’s simple and easy to use. Cost of service was very competitive.
It had a few hiccups when integrating with lynx servers
Devin s.
Telecommunications, 1-10 employees
Used daily for 2+ years
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I have had a overall great experience with siptrunks. The people have worked with me to grow my sip trunking with them. The website is easy to use and helps me get done with what I need in fast and timely way. I imagine i will be working with them for the foreseeable future.
I like the ease of porting. I like the way billing is done. I like the ease of making changes to Cname, call forwarding, and e911
I do not like like the way number i own are listed. I have 100s of numbers i wish there was a better system for finding them. I wish siptrunks supported t38. When there is a problem I wish they had voice line to call and talk to someone.
joshua j.
Information Technology and Services, 1-10 employees
Used daily for 6-12 months
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needs improvement
call log feature is good and works with most PBX Systems
hard to navigate the menu was not user friendly
David B.
Information Technology and Services, 11-50 employees
Used daily for 1-2 years
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Sales and support staff are always available to assist, as needed.
Pros: Great support, uptime, reporting services.
Con: SMS-to-email is available, would be nice to have additional SMS options.
Tammie C.
Telecommunications, 1-10 employees
Used daily for 2+ years
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Being able to set up a customer, and have them up and running the same day. Saving time on trying to get someone to help you if there is a problem, SIPTRUNK.COM is always there for you.
I love Siptrunk.com, they have wonderful documentation to set up your SIP trunks. They also hands down have the best tech support out there. It is refreshing to be a Partner with a Company that wants to be a team with you. Alot of times when you Partner with a company you feel like you are all on your own.
I have no Cons to list, I love SIPTRUNK.Com
Richard T.
Computer Networking, 1-10 employees
Used daily for 2+ years
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Low cost sip trunks allowing smb business to have modern systems without a huge price.
I deal with many companies and products. Siotrunk is by far the best I've have ever dealt with. If I have issues...which has been one in two years...they resolve the issue or help you through it without the typical "not our problem" argument. I highly recommend siptrunk.
I have nothing to say a out this. I guess if I had to choose so etching, they didn't invite me to their Christmas party!
Clint R.
Information Technology and Services, 11-50 employees
Used daily for 1-2 years
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Setting up a sip trunk using their system is quick and painless. You can't go wrong going with their services. Pricing is low and easy to eplain how billing works to our clients.
As I implement phone systems I have found that Siptrunk.com is very easy to use and provides clients with world class service. I have not had any down time on our phone systems. They are very fast to respond to question or concerns. Provide great deal of information on the first system I setup and the rest have been a breeze. Porting is always quick and a simple process.
I have found little to improve in the processes. Once you know their system it is simple to use.
Tammie C.
Telecommunications, 1-10 employees
Used daily for 2+ years
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They are so easy to work with it , and it allows me to give my customer a product that I believe in and know will work. Working with SIPTRUNK.COM is being part of a Team and that is awesome.
They have the best Customer Service out there, you can have a good product and bad customer service and it makes you not want to use the product. With SIP TRUNK.COM you have both a wonderful product and wonderful Customer Service
I Don't have anything that I like least
Michael S.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
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Fast response time on support, sales associates were good to work with. We have had sites both big and small and Will was able to work with the customers individual needs. Very little if any down time ever.
The support staff is amazing, we have implemented many software and hardware solutions using SipTrunk and their staff was able to explain all error messages within a timely manner.
None, all of the issues are on the phone solution, or the firewall settings
Matt W.
Information Services, 51-200 employees
Used daily for 2+ years
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SIP trunk.com is very easy to setup and the tech support is top notch. Not only are any issues reviewed and resolved very quickly but the support staff is willing to assist and troubleshoot issues at the drop of a hat.
I would have to say there really is nothing we don't like about SIPtrunk.com, the software and the staff. They realize that phones are our life blood and treat us as such, from day 1 to 101.
Jason F.
Information Technology and Services, 51-200 employees
Used daily for 2+ years
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Siptrunk has provided great services with no issue at a great value.
Siptrunk provides great VoIP service and has never been down or unavailable since it's been put into production. If I have questions, their support group is quick and knowledgeable. I've referred friends and clients to them as well, and they haven't had any issues either.
None. It works without issue, and that's the most important.
Dustin V.
Computer & Network Security, 1-10 employees
Used daily for 2+ years
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Easy to tie offices together and to quickly setup hosts for services and make changes to the plans.
It works and is pretty painless to setup. Years of quality service and no downtime.
Other SIP providers can get fax to work, not this one. Lag on DNS queries, alternate servers in other locations would be nice so that we could streamline the route.
Kent S.
Computer & Network Security, 1-10 employees
Used daily for 2+ years
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It allows us to provide our customers sip trunks at an affordable price. Customer service when needed has been excellent.
The web interface to provision and manage sip trunks and DIDs is easy to use and allows you resell the services to your customers.
We really have no negatives to report.
Jeffrey C.
Computer & Network Security, self-employed
Used daily for 1-2 years
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Great value for the customers, outstanding call clarity works with most customers needs
Ease of setup,flexibility, call clarity, and awsome tech support . The value for the service was by far better. Not the cheapest around but you get what you pay for
The only con was the old web site, it was hard to navigate but the new updated one is easy and more user friendly
Tony F.
Information Technology and Services, 11-50 employees
Used daily for 2+ years
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Great support when help is needed. No problems porting numbers, getting numbers etc.
straight forward pricing and easy to setup account
no SMS/MMS integration other than to email
Matt C.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
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My clients are finding SipTrunk easy to work with and bill is always correct.
Easy software to work with and tech support has been very helpful.
No complaints for the past 3 plus years.
Seth S.
Construction, 11-50 employees
Used daily for 1-2 years
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Went from several other cloud VOIP providers and settled on Siptrunk for our office and VOIP installations.
Easy setup and billing, very easy to add trunks and clients.
Cost for mobile is too high. I would like to have a native 3cx integration.
John A.
Telecommunications, 1-10 employees
Used daily for 1-2 years
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Very good. There may be some cheaper options out there but the trunks are very reliable. We have not had any issues since originally configured.
The trunks were very easy to configure. The portal give good visibility to what is going on with control.
I did not like having to configure two trunk groups for the 3cx
David D.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
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Once the Trunk was configured to my PBX, it was hassle free and almost ran itself.
Not I an think of when it comes to the cons of the software.
Chris K.
Information Technology and Services, 11-50 employees
Used daily for 2+ years
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low cost, easy to use, simple to configure with any pbx
web interface could be designed better. very basic
Adam B.
Telecommunications, 1-10 employees
Used daily for 2+ years
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Self administration is easy to use with immediate changes
There's nothing to not like about siptrunk.com.
John F.
Telecommunications, 1-10 employees
Used daily for 1-2 years
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so far a great experience I brought all my customers over to SIPTRUNK so far all are happy.
While there are a few area's not so intuitive, most of the interface makes sense and can be figured out.
a few area's in the user interface not as intuitive as most of it is.
Wallace D.
Information Technology and Services, 1-10 employees
Used daily for 1-2 years
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They have always been very good at making sure everything is working
I use siptrunk for all my customers. Their service is reliable and their support is great.
They aren't the least expensive. They are definitely still competitive though
Steven G.
Security and Investigations, self-employed
Used daily for 1-2 years
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Customer service is the best. They will help you track down any issues you may have integrating with them.
Only thing is they don't have a mobile version of their backend. So you can't get to every thing on the phone.
Jeff R.
Telecommunications, 11-50 employees
Used daily for 1-2 years
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Siptrunk.com is amazing. Technical support is great and the service just works!
Works perfectly, just as advertised. Easy to integrate with a variety of PBX solutions.
Price is a little on the higher side compared to other services but works perfectly.