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SIPTRUNK.com Reviews

Overall rating

4.8

/5

127

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.13/10

Reviews by rating

Pros and cons

Their support is great to work with and super helpful. Been working with them for 3 years now for various customers and customers love the service and the price.
I have used SIPTRUNK for several years now and their service is extremely reliable and flexible. Customer Support is outstanding as well.
With SIP TRUNK.COM you have both a wonderful product and wonderful Customer Service.
Sometimes the billing can be a little confusing.
The inability to order fax without a voice plan.
You can not mix unlimited channels and pay by minute.
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127 reviews

Recommended

SB
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Stephen B.

Computer & Network Security, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great service

Reviewed 4 years ago

We are very pleased with the service

Pros

It’s simple and easy to use. Cost of service was very competitive.

Cons

It had a few hiccups when integrating with lynx servers

Ds
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Devin s.

Telecommunications, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good people easy to use website

Reviewed 4 years ago

I have had a overall great experience with siptrunks. The people have worked with me to grow my sip trunking with them. The website is easy to use and helps me get done with what I need in fast and timely way. I imagine i will be working with them for the foreseeable future.

Pros

I like the ease of porting. I like the way billing is done. I like the ease of making changes to Cname, call forwarding, and e911

Cons

I do not like like the way number i own are listed. I have 100s of numbers i wish there was a better system for finding them. I wish siptrunks supported t38. When there is a problem I wish they had voice line to call and talk to someone.

jj
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joshua j.

Information Technology and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Decent Service

Reviewed 4 years ago

needs improvement

Pros

call log feature is good and works with most PBX Systems

Cons

hard to navigate the menu was not user friendly

DB
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David B.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great company/support

Reviewed 4 years ago

Sales and support staff are always available to assist, as needed.

Pros

Pros: Great support, uptime, reporting services.

Cons

Con: SMS-to-email is available, would be nice to have additional SMS options.

TC
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Tammie C.

Telecommunications, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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When you use SIP Trunk.Com you are a Team

Reviewed 5 years ago

Being able to set up a customer, and have them up and running the same day. Saving time on trying to get someone to help you if there is a problem, SIPTRUNK.COM is always there for you.

Pros

I love Siptrunk.com, they have wonderful documentation to set up your SIP trunks. They also hands down have the best tech support out there. It is refreshing to be a Partner with a Company that wants to be a team with you. Alot of times when you Partner with a company you feel like you are all on your own.

Cons

I have no Cons to list, I love SIPTRUNK.Com

RT
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Richard T.

Computer Networking, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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excellent company

Reviewed 4 years ago

Low cost sip trunks allowing smb business to have modern systems without a huge price.

Pros

I deal with many companies and products. Siotrunk is by far the best I've have ever dealt with. If I have issues...which has been one in two years...they resolve the issue or help you through it without the typical "not our problem" argument. I highly recommend siptrunk.

Cons

I have nothing to say a out this. I guess if I had to choose so etching, they didn't invite me to their Christmas party!

CR
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Clint R.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SipTrunk.com best in class sip provider

Reviewed 4 years ago

Setting up a sip trunk using their system is quick and painless. You can't go wrong going with their services. Pricing is low and easy to eplain how billing works to our clients.

Pros

As I implement phone systems I have found that Siptrunk.com is very easy to use and provides clients with world class service. I have not had any down time on our phone systems. They are very fast to respond to question or concerns. Provide great deal of information on the first system I setup and the rest have been a breeze. Porting is always quick and a simple process.

Cons

I have found little to improve in the processes. Once you know their system it is simple to use.

TC
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Tammie C.

Telecommunications, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LOVE SIPTRUNK.COM

Reviewed 4 years ago

They are so easy to work with it , and it allows me to give my customer a product that I believe in and know will work. Working with SIPTRUNK.COM is being part of a Team and that is awesome.

Pros

They have the best Customer Service out there, you can have a good product and bad customer service and it makes you not want to use the product. With SIP TRUNK.COM you have both a wonderful product and wonderful Customer Service

Cons

I Don't have anything that I like least

MS
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Michael S.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great solution / Great support

Reviewed 4 years ago

Fast response time on support, sales associates were good to work with. We have had sites both big and small and Will was able to work with the customers individual needs. Very little if any down time ever.

Pros

The support staff is amazing, we have implemented many software and hardware solutions using SipTrunk and their staff was able to explain all error messages within a timely manner.

Cons

None, all of the issues are on the phone solution, or the firewall settings

MW
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Matt W.

Information Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SIPtrunk highly recommended

Reviewed 4 years ago
Pros

SIP trunk.com is very easy to setup and the tech support is top notch. Not only are any issues reviewed and resolved very quickly but the support staff is willing to assist and troubleshoot issues at the drop of a hat.

Cons

I would have to say there really is nothing we don't like about SIPtrunk.com, the software and the staff. They realize that phones are our life blood and treat us as such, from day 1 to 101.

JF
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Jason F.

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Value, Performance, and always available

Reviewed 4 years ago

Siptrunk has provided great services with no issue at a great value.

Pros

Siptrunk provides great VoIP service and has never been down or unavailable since it's been put into production. If I have questions, their support group is quick and knowledgeable. I've referred friends and clients to them as well, and they haven't had any issues either.

Cons

None. It works without issue, and that's the most important.

DV
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Dustin V.

Computer & Network Security, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SipTrunking

Reviewed 5 years ago

Easy to tie offices together and to quickly setup hosts for services and make changes to the plans.

Pros

It works and is pretty painless to setup. Years of quality service and no downtime.

Cons

Other SIP providers can get fax to work, not this one. Lag on DNS queries, alternate servers in other locations would be nice so that we could streamline the route.

KS
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Kent S.

Computer & Network Security, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great sip trunking option for resellers

Reviewed 4 years ago

It allows us to provide our customers sip trunks at an affordable price. Customer service when needed has been excellent.

Pros

The web interface to provision and manage sip trunks and DIDs is easy to use and allows you resell the services to your customers.

Cons

We really have no negatives to report.

JC
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Jeffrey C.

Computer & Network Security, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Sip trunking

Reviewed 3 years ago

Great value for the customers, outstanding call clarity works with most customers needs

Pros

Ease of setup,flexibility, call clarity, and awsome tech support . The value for the service was by far better. Not the cheapest around but you get what you pay for

Cons

The only con was the old web site, it was hard to navigate but the new updated one is easy and more user friendly

TF
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Tony F.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SipTrunk is a great SIP Trunk!

Reviewed 4 years ago

Great support when help is needed. No problems porting numbers, getting numbers etc.

Pros

straight forward pricing and easy to setup account

Cons

no SMS/MMS integration other than to email

MC
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Matt C.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to work with and great margins

Reviewed 4 years ago

My clients are finding SipTrunk easy to work with and bill is always correct.

Pros

Easy software to work with and tech support has been very helpful.

Cons

No complaints for the past 3 plus years.

SS
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Seth S.

Construction, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Robust and Easy to Use

Reviewed 4 years ago

Went from several other cloud VOIP providers and settled on Siptrunk for our office and VOIP installations.

Pros

Easy setup and billing, very easy to add trunks and clients.

Cons

Cost for mobile is too high. I would like to have a native 3cx integration.

JA
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John A.

Telecommunications, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Siptrunk

Reviewed 4 years ago

Very good. There may be some cheaper options out there but the trunks are very reliable. We have not had any issues since originally configured.

Pros

The trunks were very easy to configure. The portal give good visibility to what is going on with control.

Cons

I did not like having to configure two trunk groups for the 3cx

DD
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David D.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Ease of use.

Reviewed 4 years ago
Pros

Once the Trunk was configured to my PBX, it was hassle free and almost ran itself.

Cons

Not I an think of when it comes to the cons of the software.

CK
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Chris K.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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siptrunk.com

Reviewed 4 years ago
Pros

low cost, easy to use, simple to configure with any pbx

Cons

web interface could be designed better. very basic

AB
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Adam B.

Telecommunications, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great features and accessibility at a competitive price

Reviewed 4 years ago
Pros

Self administration is easy to use with immediate changes

Cons

There's nothing to not like about siptrunk.com.

JF
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John F.

Telecommunications, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SIPTrunk A great SIP Carrier

Reviewed 4 years ago

so far a great experience I brought all my customers over to SIPTRUNK so far all are happy.

Pros

While there are a few area's not so intuitive, most of the interface makes sense and can be figured out.

Cons

a few area's in the user interface not as intuitive as most of it is.

WD
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Wallace D.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great interaction

Reviewed 4 years ago

They have always been very good at making sure everything is working

Pros

I use siptrunk for all my customers. Their service is reliable and their support is great.

Cons

They aren't the least expensive. They are definitely still competitive though

SG
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Steven G.

Security and Investigations, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple and Easy

Reviewed 4 years ago
Pros

Customer service is the best. They will help you track down any issues you may have integrating with them.

Cons

Only thing is they don't have a mobile version of their backend. So you can't get to every thing on the phone.

JR
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Jeff R.

Telecommunications, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Siptrunk.com

Reviewed 4 years ago

Siptrunk.com is amazing. Technical support is great and the service just works!

Pros

Works perfectly, just as advertised. Easy to integrate with a variety of PBX solutions.

Cons

Price is a little on the higher side compared to other services but works perfectly.