Skype for Business Pricing, Features, Reviews & Comparison of Alternatives

Skype for Business

Microsoft Teams has replaced Skype for Business

4.34/5 (10,090 reviews)

Skype for Business overview

What is Skype for Business?

Skype for Business extends Skype’s standard capabilities beyond 25 users to cater for broader business deployment. Available standalone or integrated tightly within Microsoft’s Office 365 corporate packages and Enterprise plans, Skype for Business provides a total online meeting solution. Make VoIP calls or engage in message, audio and video chats with individuals across every device, before engaging in meetings with up to 250 people. One platform provides advance scheduling, multi-party 1080p HD video conferencing, plus real time application and desktop sharing with support for PowerPoint presentations also. Skype Meeting Broadcast further broadens the reach to host webinars for up to 10,000 attendees, integrating full producer controls, Microsoft Azure streaming, Bing Pulse polling and audience participation via Yammer.

Single click or touch sign on keeps joining sessions easy from calendar or meeting notifications, while Microsoft’s PSTN conferencing enables meeting attendance from just a telephone. Simply use a dial in number when Internet access is unavailable, with local numbers available worldwide to reduce calling costs.
www.microsoft.com

Pricing

Starting from
$2/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
Skype for Business screenshot: Skype for Business showing contacts listSkype for Business: Learning the BasicsSkype for Business screenshot: Skype for Business showing group audio and video on laptopSkype for Business screenshot: Skype for Business showing meetings screen on Android deviceSkype for Business screenshot: Skype for Business showing message thread on iPadSkype for Business screenshot: Skype for Business showing video chat running on Android device

Skype for Business reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.2
  4.4
  4.2
Andrea spear

No more distance barriers with Skype

Used daily for 1-2 years
Reviewed 2020-04-18
Review Source: Capterra

It is one of the easily available applications that is compatible with any device. Therefore, I recommend downloading and using it for various communication purposes wherever applicable. It has good quality and is profitable. I'm solving the walls of the distance problem to have a conversation with people far from me. I am also resolving the need to travel to and incur costs for a meeting. I was able to have conversations with people from afar through Skype. I have also been able to hold meetings with my team with Skype successfully.

Pros
One of the features of skype is its easy use and Set up. Nowadays almost everyone has a Skype account, so finding a contact is very simple, making a video call is very easy and having a long-term call and without interruptions, because the audio and video quality is very good. It is a solution for commercial communications since it avoids many expenses in national and international calls, it can monitor calls and it is integrated with other applications. The computer and even other devices, Skype allows communication through video calls, voice and text.

Cons
The only thing I don't like about Skype is that in its latest updates on PC the notifications are somewhat annoying since they are large and take time to clear, I would rather they were small notifications on the taskbar.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Matthew Dawson

Skype - In the Office for the daily professional

Used daily for 2+ years
Reviewed 2020-01-03
Review Source: Capterra

The overall use of the product is good, the quick and easy communication factor for us has been ideal. There is other products available but the way it integrates with other Microsoft programs makes it that more of a go to product for us. Overall we are happy with the day-to-day use of Skype for Business.

Pros
Skype for business has been in use for 2+ years in our office - the platform and layout is user friendly and the ability to build groups and favorite sections, makes it easier to message those within your circle quickly and easily. Quick search option and the paring to Outlook are other positives - also the "At a glance" look to see if someone is available or not, is nice.

Cons
The fact remains, updates have been few and far between - this may be a matter of if its not broke... but it would be nice to see some updated screens, icons or just an overall view change would be great. I think there could be a bit more functions within the calendar application within, this would allow for a truer experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Mirko Jurcevic

Great features, but still with many flaws

Used daily for 1-2 years
Reviewed 2019-01-08
Review Source: Capterra

I am satisfied with it, we use different corporate chat tool before and I would say this is a step forward. But, it still can be much better. The worst feature to me is copying text and pasting it somewhere else with bunch of garbage (you get message text with date/time stamp and other), also, pasting links, for example youtube or similar should work like in popular chat tools such as Viber or Whatsapp. However, screen sharing and sending images seamlessly are great features.

Pros
Besides general typed messages (it's a chat tool! basically), dragging & dropping images directly into conversation is great. You can also paste copied images (for example, screen captures) directly into chat. Like Outlook, it's showing you who is present, who is absent or away and it syncs with your calendar so you can see when someone is in the meeting. Feature to share your screen, or request to see others screen is great for problem solving. It also syncs between your devices.

Cons
I hated when I type message to someone, he/she leaves in the meantime, I send the message just to got the warning that my message was not sent (and will not be send, I mean delivered). Then I needed to copy the message, paste it into an email and sent it via email. I complained to Microsoft so they fixed this in a way that receiver gets the missed messages via email. I am unsure about the existence of the feature to see past conversations, but I am afraid that it may not exist. That means you cannot continue your today's chat tomorrow if you close Skype (turn off your computer). Copying messages and pasting it somewhere else is solved in un-intuitive way: whey you copy chat message (you select text in the chat cloud), and you paste it somewhere, it's a text with addition of date time and other garbage, when all you wanted is a message. One more thing I don't like is that sometimes it won't send image or other file, or, you send it but you don't know if the receiver can actually download it (open it). I often need to remind the sender to send me attachment again because there is "error in transfer" about which the sender didn't know about.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 4/10

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Edward Calixto

Skype for Business a true solution for a mobile workforce.

Used weekly for 2+ years
Reviewed 2020-01-22
Review Source: Capterra

Good, reliable, very few times did the app fail to launch or was held back by a software upgrade.

Pros
Skype is a well know brand with several companies building hardware for it. Many companies go through the extra step of getting their devices certified by Microsoft to work with Skype; guaranteeing 100% compatibility true Plug-N-Play. This made the deployment of equipment as simple as buying and drop shipping it directly to the users for self installation. The Skype software is extremely easy to learn and use.

Cons
Microsoft could not make its mind in which direction to take the product and it shows. Skype lacks features that its competitors have. Seemed that Microsoft always wanted the user to host a server (Lynx) and now Microsoft will be transitioning Skype into TEAMS. Too much name changing and not enough developing the product but developing a new product as its replacement.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Kevin Zimmer

The Smart way to connect

Used weekly for 2+ years
Reviewed 2020-02-28
Review Source: Capterra

Skype allows us to meet with customers and make it a personalized experience you cant get at many places anymore. We have the ability to make calls from anywhere on any device and that is crucial to keeping our operation running smoothly. The Instant messaging feature is also a great tool if we are in a place where we cant talk.

Pros
Skype allows our business to connect with Buyers, Clients and business associates on a daily basis with features we have come to count on. its ease of use, great connectivity and loaded multi operation system features makes it easy to communicate with anyone and everyone at any given time. I believe the pricing is very attractive for a small business as well, at $2.00 per user up to 250 people it is the obvious choice for us.

Cons
The only feature I would like to see improved on is the multi calling options, what I mean by this is if you have a one on one video conversation it is very smooth, however if you add multiple people there is a significant drop in quality at times. Now this could be due to bandwidth on the Skype servers but it was an issue at a few points. Other than that we love working with Skype.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Skype for Business pricing

Starting from
$2/month
Pricing options
Subscription
View Pricing Plans

Skype is FREE for use by up to 25 people.

Standalone Online Plan 1: $2.00 per user per month

Standalone Online Plan 2 (adds Skype for Business online meetings): $5.50 per user per month

Office 365 Business Essentials: $5.00 per user per month for at least 1 year

Office 365 Business Premium: $12.50 per user per month for at least 1 year

International calling rates still apply, additional enterprise price plans are available.

Skype for Business features

API
Chat
Instant Messaging
Video Conferencing
Voice Mail

Activity Dashboard (128 other apps)
Automatic Notifications (104 other apps)
CRM Integration (80 other apps)
Call Monitoring (91 other apps)
Call Recording (136 other apps)
Call Routing (99 other apps)
Call Transfer (93 other apps)
Caller ID (83 other apps)
Communication Management (94 other apps)
Conferencing (104 other apps)
Contact Management (89 other apps)
Real Time Notifications (78 other apps)
Real Time Reporting (82 other apps)
Reporting & Statistics (132 other apps)
Third Party Integration (157 other apps)

Videos and tutorials

Additional information for Skype for Business

Key features of Skype for Business

  • Securely encrypted to keep data and conversations safe
  • Application and desktop sharing options
  • Remote collaboration & live co-authoring between colleagues
  • Make VoIP calls to Skype contacts, mobiles and landlines
  • Send instant messages between Skype clients
  • Integration within Office 365 suite packages
  • Skype client apps available for all phones and tablets
  • Audio, video, text plus online meetings and webinars
  • Stream live 1080p HD video calls
  • Never miss a call with voice mail and alerts
  • Make HD video calls, conduct meetings and webinars
View All Features

Benefits

Skype for Business provides voice-over-IP (VoIP) communication and collaboration features for business use, with application support for all computers, tablets and phones.

Available standalone or packed with Microsoft Office 365 plans, providing seamless desktop/screen sharing and co-authoring capabilities from within popular apps.

Schedule and conduct online meetings with 250 attendees, or invite potentially up to 10,000 people to webinars – limited to colleagues or open to the web public.

Make audio calls to Skype client contacts, HD video chats and messaging sessions or enable attendees to join online meetings via telephone and Microsoft’s PSTN.

Access common calling features, built-in voice mail with Exchange integration to log missed calls – all with secure encryption enabled by default.