Skype Pricing, Features, Reviews & Comparison of Alternatives

Skype

Multi-channel communications software

4.34/5 (10,090 reviews)

Skype overview

What is Skype?

Skype is a telecommunications software that provides video chat and voice calls from computers, mobile devices and tablets. Used by freelancers, start-ups and multinational enterprise-level organizations alike, Skype facilitates multi-channel communication and collaboration in any workplace.

Skype integrates voice, video and instant messaging to provide a worldwide telecommunication service for free. In addition to voice chat, video chat and IM, Skype enables file transfers, SMS, screen-sharing and video conferencing, making it a popular business tool. Skype provides a reliable and cost effective way for businesses of any size to communicate with each other and with their clients.

Skype enables users to bring their conversations to life by reacting to any message with GIFs, stickers, and Mojis. Users can share photos, messages, emoticons and stickers in real-time. Accessible on desktop, mobile, and tablet devices, Skype gives users the flexibility to communicate and connect with people anytime, anywhere.

Pricing

Starting from
€3.49/month
Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
Skype screenshot: Manage profile and contact detailsIntroducing the next generation of SkypeSkype screenshot: Talk face to face with a video callSkype screenshot: Connect to other Skype users via desktop, laptop, tablet or mobile deviceSkype screenshot: Skype enables users to message with a friend or group and share photos, location, emoticons and MojisSkype screenshot: Users can message each other, and add reactions, emoticons, GIFS, and more to their calls and chatsSkype screenshot: Skype allows users to have one-to-one and group video calls

Skype reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.2
  4.4
  4.2
Andrea spear

No more distance barriers with Skype

Used daily for 1-2 years
Reviewed 2020-04-18
Review Source: Capterra

It is one of the easily available applications that is compatible with any device. Therefore, I recommend downloading and using it for various communication purposes wherever applicable. It has good quality and is profitable. I'm solving the walls of the distance problem to have a conversation with people far from me. I am also resolving the need to travel to and incur costs for a meeting. I was able to have conversations with people from afar through Skype. I have also been able to hold meetings with my team with Skype successfully.

Pros
One of the features of skype is its easy use and Set up. Nowadays almost everyone has a Skype account, so finding a contact is very simple, making a video call is very easy and having a long-term call and without interruptions, because the audio and video quality is very good. It is a solution for commercial communications since it avoids many expenses in national and international calls, it can monitor calls and it is integrated with other applications. The computer and even other devices, Skype allows communication through video calls, voice and text.

Cons
The only thing I don't like about Skype is that in its latest updates on PC the notifications are somewhat annoying since they are large and take time to clear, I would rather they were small notifications on the taskbar.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Matthew Dawson

Skype - In the Office for the daily professional

Used daily for 2+ years
Reviewed 2020-01-03
Review Source: Capterra

The overall use of the product is good, the quick and easy communication factor for us has been ideal. There is other products available but the way it integrates with other Microsoft programs makes it that more of a go to product for us. Overall we are happy with the day-to-day use of Skype for Business.

Pros
Skype for business has been in use for 2+ years in our office - the platform and layout is user friendly and the ability to build groups and favorite sections, makes it easier to message those within your circle quickly and easily. Quick search option and the paring to Outlook are other positives - also the "At a glance" look to see if someone is available or not, is nice.

Cons
The fact remains, updates have been few and far between - this may be a matter of if its not broke... but it would be nice to see some updated screens, icons or just an overall view change would be great. I think there could be a bit more functions within the calendar application within, this would allow for a truer experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Mirko Jurcevic

Great features, but still with many flaws

Used daily for 1-2 years
Reviewed 2019-01-08
Review Source: Capterra

I am satisfied with it, we use different corporate chat tool before and I would say this is a step forward. But, it still can be much better. The worst feature to me is copying text and pasting it somewhere else with bunch of garbage (you get message text with date/time stamp and other), also, pasting links, for example youtube or similar should work like in popular chat tools such as Viber or Whatsapp. However, screen sharing and sending images seamlessly are great features.

Pros
Besides general typed messages (it's a chat tool! basically), dragging & dropping images directly into conversation is great. You can also paste copied images (for example, screen captures) directly into chat. Like Outlook, it's showing you who is present, who is absent or away and it syncs with your calendar so you can see when someone is in the meeting. Feature to share your screen, or request to see others screen is great for problem solving. It also syncs between your devices.

Cons
I hated when I type message to someone, he/she leaves in the meantime, I send the message just to got the warning that my message was not sent (and will not be send, I mean delivered). Then I needed to copy the message, paste it into an email and sent it via email. I complained to Microsoft so they fixed this in a way that receiver gets the missed messages via email. I am unsure about the existence of the feature to see past conversations, but I am afraid that it may not exist. That means you cannot continue your today's chat tomorrow if you close Skype (turn off your computer). Copying messages and pasting it somewhere else is solved in un-intuitive way: whey you copy chat message (you select text in the chat cloud), and you paste it somewhere, it's a text with addition of date time and other garbage, when all you wanted is a message. One more thing I don't like is that sometimes it won't send image or other file, or, you send it but you don't know if the receiver can actually download it (open it). I often need to remind the sender to send me attachment again because there is "error in transfer" about which the sender didn't know about.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 4/10

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Edward Calixto

Skype for Business a true solution for a mobile workforce.

Used weekly for 2+ years
Reviewed 2020-01-22
Review Source: Capterra

Good, reliable, very few times did the app fail to launch or was held back by a software upgrade.

Pros
Skype is a well know brand with several companies building hardware for it. Many companies go through the extra step of getting their devices certified by Microsoft to work with Skype; guaranteeing 100% compatibility true Plug-N-Play. This made the deployment of equipment as simple as buying and drop shipping it directly to the users for self installation. The Skype software is extremely easy to learn and use.

Cons
Microsoft could not make its mind in which direction to take the product and it shows. Skype lacks features that its competitors have. Seemed that Microsoft always wanted the user to host a server (Lynx) and now Microsoft will be transitioning Skype into TEAMS. Too much name changing and not enough developing the product but developing a new product as its replacement.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Kevin Zimmer

The Smart way to connect

Used weekly for 2+ years
Reviewed 2020-02-28
Review Source: Capterra

Skype allows us to meet with customers and make it a personalized experience you cant get at many places anymore. We have the ability to make calls from anywhere on any device and that is crucial to keeping our operation running smoothly. The Instant messaging feature is also a great tool if we are in a place where we cant talk.

Pros
Skype allows our business to connect with Buyers, Clients and business associates on a daily basis with features we have come to count on. its ease of use, great connectivity and loaded multi operation system features makes it easy to communicate with anyone and everyone at any given time. I believe the pricing is very attractive for a small business as well, at $2.00 per user up to 250 people it is the obvious choice for us.

Cons
The only feature I would like to see improved on is the multi calling options, what I mean by this is if you have a one on one video conversation it is very smooth, however if you add multiple people there is a significant drop in quality at times. Now this could be due to bandwidth on the Skype servers but it was an issue at a few points. Other than that we love working with Skype.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Skype pricing

Starting from
€3.49/month
Pricing options
Free
Subscription
View Pricing Plans

Using Skype to call anyone else on Skype is free, while calls to both traditional landline telephones and mobile phones can be made for a fee.

Premium account with additional features costs from €3.49 per month (€4.01 incl. VAT).

Skype features

Call Recording
Chat
Communication Management
Conferencing
Contact Management
Instant Messaging
Video Conferencing

API (219 other apps)
Activity Dashboard (128 other apps)
Automatic Notifications (104 other apps)
CRM Integration (80 other apps)
Call Monitoring (91 other apps)
Call Routing (99 other apps)
Call Transfer (93 other apps)
Caller ID (83 other apps)
Real Time Notifications (78 other apps)
Real Time Reporting (82 other apps)
Reporting & Statistics (132 other apps)
Third Party Integration (157 other apps)
Voice Mail (82 other apps)

Videos and tutorials

Additional information for Skype

Key features of Skype

  • 1:1 video calls
  • Group video calls & conferencing
  • Voice messages
  • File sharing & transfer
  • Screen sharing
  • Contact sharing
  • Skype to Facebook
  • Skype WiFi
  • Skype Manager
  • Skype Connect
  • Chat
  • Instant messaging
  • Multi-channel communication
  • Receiving
  • Monitoring
  • Video and voice calls
  • File sharing & transfer
  • Communication management
  • Skype to Skype calls
  • Calls to mobiles & landlines
  • Skype number
  • Forward calls
  • Caller ID
  • Skype to go
  • Mojis & emoticons
  • Video messaging
  • Send texts (SMS)
  • Group screen sharing
  • Skype for Outlook.com
  • Contact me button
  • Share button
  • Skype translator
  • Video conferencing
View All Features

Benefits

Collaborate, demonstrate and engage audiences with Skype's screen sharing feature. Share screens with anyone else on Skype for free.

Manage Skype accounts centrally with Skype Manager. Set up staff accounts, allocate credit and monitor credit spent.

Send unlimited files and photos of any size.

Call mobiles and landlines anywhere in the world using Skype credit.

Put a Skype button on any page and allow clients or colleagues to connect users in one click. Receive calls, instant messages and more.

Talk face to face for free with anyone, (or multiple people) anywhere in the world who also has Skype, reducing or eliminating unnecessary travel costs.

Communicate with colleagues and clients in real-time using Skype's free instant messaging feature.

Reduce the need to travel - and eliminate the costs incurred - with Skype for Business. Conduct meetings via video conference, for free.