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SmartLine
Second phone number solution for small businesses
(2)
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Reviews by rating
RingCentral Contact Center
LiveAgent
Aircall
Recommended
Michael M.
Real Estate, 1-10 employees
Used daily for 6-12 months
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Not a business system that I would tell people to use
After installing this, it turned out not to work all the time. Sometimes messages and pictures don't make it through the system and businesses suffer for that.
Don't try to move your number to another, chats don't always going through, pictures dont send
Rod S.
Marketing and Advertising, 1-10 employees
Used daily for 2+ years
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I use the text feature regularly.
I love the feature on how you can register with use your smartphone number and have our own business number.
Sometimes my customers may hang up up thinking they called the wrong number because they aren’t expecting a professional voicemail.
Devon A.
Accounting, 51-200 employees
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This was an awesome software to have. I was grateful to not have to always carry 2 separate phones.
This software really helped me split my business calls from my personal calls. I liked how simple it was to set up.
The sound quality is not always as great as just using a normal phone without the application. It still sounds good while using the software but could be improved slightly.
Ed E.
Law Practice, self-employed
Used daily for 2+ years
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My clients can also text my "work" number, which is necessary with today's younger client base.
The obvious best feature is that I have two phone numbers that both ring on my mobile, so I can give one number to friends/family and the other number to clients.
For some reason, while it easily tracks all calls and texts I make, it doesn't keep track of the length of phone conversations, which can be important for billing.
Martina L.
Retail, self-employed
Used weekly for 6-12 months
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Overall, the app is a winner, few tweaks it would definitely be the best thing for me.
I like this app because it does allow me to get a business phone number without it being directly connected to my phone number. I also love how when someone calls it says a representative will be with yu, giving you the vibes that it is indeed a business phone number.
The biggest con for me is how expensive the application is. I think $20 is a bit expensive for this application monthly. I also do not adore how when a call comes through it takes over the complete screen even if I am already on a call.
Mason B.
Marketing and Advertising, 1-10 employees
Used daily for 6-12 months
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Bad
It worked okay until they randomly blocked my account.
My number was blocked because there was a "compromise" on the number. They gave no explanation other than that and my number expired without any notice from them.
Nick S.
Retail, self-employed
Used daily for less than 6 months
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Overall, it's perfect for opening up a business line and set up is extremely easy. I didn't like that I couldn't use it to set up online social media accounts.
I was able to bundle it with other Godaddy products that I purchased. It was easy to download and start using right away. The connection was usually good except when not on WIFI.
I could not use it to create a social media account for my business. The service wasn't great when I wasn't on WIFI.
FELICIA K.
Higher Education, self-employed
Used other for 2+ years
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Nice totally supportive and useful the cost is actually low and they deserve to set their product higher. I would not mine paying double for their services it is worth it
I was able to keep my number and they helped me add an extra line. It is totally worth the cost and extremely helpful when your changing providers for example and yet still need to receive your important calls.
I connected myself and I had been alittle confused at first due to their website not having much color on it and mostly text. If anything they should upgrade their website to stand out more.
Verified reviewer
Health, Wellness and Fitness, 1-10 employees
Used daily for 1-2 years
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It is so convenient and made my business life so much easier.
Having my business line right on my personal phone is amazing. I t lets me know when its a business call, I can text from that number and all the voicemails are right there in the app.
The only con I had was was the first year i had it. It had just come out and had lots of problems. However, since then, they have really ironed out the bugs.
Sharon B.
Graphic Design, self-employed
Used daily for 6-12 months
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Great way to get a dedicated number for you business that rings to your cell phone. Unfortunately my cell phone reception is not strong enough in rural N/W Pennsylvania and there was a lot of interference with the calls.
Easy to use, easy to set up, super affordable
Caller ID numbers did not always show up.
Sammy C.
Health, Wellness and Fitness, self-employed
Used daily for 1-2 years
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Easy access and connection to my phone number . The service works well with my provided number . I have never missed any calls . The customer service was supportive with information I needed.
The sound seems to be lower compared to my line . I have noticed that I have to turn on my volume to get a clear line occasionally.