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SmartLine  Logo

Second phone number solution for small businesses

(2)

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SmartLine Reviews

Overall rating

3.9

/5

11

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.89/10

Reviews by rating

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Pros and cons

This was an awesome software to have. I was grateful to not have to always carry 2 separate phones.
Nice totally supportive and useful the cost is actually low and they deserve to set their product higher. I would not mine paying double for their services it is worth it.
It is totally worth the cost and extremely helpful when your changing providers for example and yet still need to receive your important calls.
My number was blocked because there was a "compromise" on the number. They gave no explanation other than that and my number expired without any notice from them.
Sometimes my customers may hang up up thinking they called the wrong number because they aren’t expecting a professional voicemail.
It had just come out and had lots of problems. However, since then, they have really ironed out the bugs.
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11 reviews

Recommended

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Michael M.

Real Estate, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Cheap, but you get what you pay for

Reviewed 2 years ago

Not a business system that I would tell people to use

Pros

After installing this, it turned out not to work all the time. Sometimes messages and pictures don't make it through the system and businesses suffer for that.

Cons

Don't try to move your number to another, chats don't always going through, pictures dont send

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Rod S.

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A dedicated phone line

Reviewed 3 years ago

I use the text feature regularly.

Pros

I love the feature on how you can register with use your smartphone number and have our own business number.

Cons

Sometimes my customers may hang up up thinking they called the wrong number because they aren’t expecting a professional voicemail.

DA
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Devon A.

Accounting, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Smartline Review

Reviewed 3 years ago

This was an awesome software to have. I was grateful to not have to always carry 2 separate phones.

Pros

This software really helped me split my business calls from my personal calls. I liked how simple it was to set up.

Cons

The sound quality is not always as great as just using a normal phone without the application. It still sounds good while using the software but could be improved slightly.

EE
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Ed E.

Law Practice, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SmartLine

Reviewed 3 years ago

My clients can also text my "work" number, which is necessary with today's younger client base.

Pros

The obvious best feature is that I have two phone numbers that both ring on my mobile, so I can give one number to friends/family and the other number to clients.

Cons

For some reason, while it easily tracks all calls and texts I make, it doesn't keep track of the length of phone conversations, which can be important for billing.

ML
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Martina L.

Retail, self-employed

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Its good, HOWEVER

Reviewed 4 years ago

Overall, the app is a winner, few tweaks it would definitely be the best thing for me.

Pros

I like this app because it does allow me to get a business phone number without it being directly connected to my phone number. I also love how when someone calls it says a representative will be with yu, giving you the vibes that it is indeed a business phone number.

Cons

The biggest con for me is how expensive the application is. I think $20 is a bit expensive for this application monthly. I also do not adore how when a call comes through it takes over the complete screen even if I am already on a call.

MB
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Mason B.

Marketing and Advertising, 1-10 employees

Used daily for 6-12 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Phone was shut down with no explanation

Reviewed 4 years ago

Bad

Pros

It worked okay until they randomly blocked my account.

Cons

My number was blocked because there was a "compromise" on the number. They gave no explanation other than that and my number expired without any notice from them.

NS
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Nick S.

Retail, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Second Line for Business.

Reviewed 5 years ago

Overall, it's perfect for opening up a business line and set up is extremely easy. I didn't like that I couldn't use it to set up online social media accounts.

Pros

I was able to bundle it with other Godaddy products that I purchased. It was easy to download and start using right away. The connection was usually good except when not on WIFI.

Cons

I could not use it to create a social media account for my business. The service wasn't great when I wasn't on WIFI.

FK
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FELICIA K.

Higher Education, self-employed

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Go Daddy Smartline

Reviewed 5 years ago

Nice totally supportive and useful the cost is actually low and they deserve to set their product higher. I would not mine paying double for their services it is worth it

Pros

I was able to keep my number and they helped me add an extra line. It is totally worth the cost and extremely helpful when your changing providers for example and yet still need to receive your important calls.

Cons

I connected myself and I had been alittle confused at first due to their website not having much color on it and mostly text. If anything they should upgrade their website to stand out more.

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Verified reviewer

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Made my life so much easier!

Reviewed 5 years ago

It is so convenient and made my business life so much easier.

Pros

Having my business line right on my personal phone is amazing. I t lets me know when its a business call, I can text from that number and all the voicemails are right there in the app.

Cons

The only con I had was was the first year i had it. It had just come out and had lots of problems. However, since then, they have really ironed out the bugs.

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Sharon B.

Graphic Design, self-employed

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great service, just did not work for me.

Reviewed 5 years ago

Great way to get a dedicated number for you business that rings to your cell phone. Unfortunately my cell phone reception is not strong enough in rural N/W Pennsylvania and there was a lot of interference with the calls.

Pros

Easy to use, easy to set up, super affordable

Cons

Caller ID numbers did not always show up.

SC
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Sammy C.

Health, Wellness and Fitness, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Great service

Reviewed 5 years ago
Pros

Easy access and connection to my phone number . The service works well with my provided number . I have never missed any calls . The customer service was supportive with information I needed.

Cons

The sound seems to be lower compared to my line . I have noticed that I have to turn on my volume to get a clear line occasionally.