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SmartNumber

Text message & call analytics platform

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SmartNumber Pricing, Features, Reviews and Alternatives

SmartNumber product overview

Price starts from

$

9.99

/momonth
Per Feature

What is SmartNumber?

SmartNumber is a call tracking and SMS texting platform for small to medium sized businesses that enables users to determine the source of the campaign or channel that calls and messages are coming from. The solution helps businesses engage with their customers on the channel of their choice, as well as gain valuable insights. Calls and texts can be routed and scheduled to the right person on any device or phone number based on the time and day.

Key benefits of using SmartNumber

  • SmartNumber enables users to setup the tracking of calls and texts to determine which campaign or channel they're coming from.

  • Slack integration enables employees to respond and text with customers where all team members can see, from any device.

  • See where customers come from with reports by channel, and a SmartNumber listed on each major source of calls and texts to help spend on advertising strategically.

  • Route calls and text messages to the designated employee based on the time of day, and day of the week with features for smart routing.

  • Detailed call analytics help discover which channel is receiving the most calls, whether via Google, Facebook, Yelp, and more.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Phone Support

    Training options

    Documentation
    Webinars

    SmartNumber pricing information

    Value for money

    5.0

    /5

    5

    Price starts from

    $

    9.99

    /momonth
    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    SmartNumber features

    Functionality

    5.0

    /5

    5
    Total Features7 1 categories

    Most valued features by users

    Reporting & Statistics
    Activity Dashboard
    Call Routing
    Multi-Campaign
    Call Tracking
    Caller ID
    Campaign Analytics

    Functionality contenders

    SmartNumber users reviews

    Overall rating

    5.0

    /5

    5

    Positive reviews

    100%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.5/10
    Rating distribution

    5

    4

    3

    2

    1

    5

    0

    0

    0

    0

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Exactly what I need for MY TEAM AND I to connect with my clients.

    Reviewed 4 years ago

    The ability to create more lines of preferred communication with clients.I use it in collaboration with "Stack" so everyone on my team can respond to client texts. I'm not that familiar with Stack but I'm figuring it out pretty quickly.

    Pros

    It's decentralized. I was going to purchase a sim card from a local telecom company, get a device, keep that in the office, share it amongst several employees. Silly. --Smartnumber allows anyone on the team to respond through a desktop, mobile device, @ work or away. Love it and much more cost effective.

    Cons

    No cons were added to this review

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Cheap and easy to get up and running

    Reviewed 4 years ago

    we can now easily text our customers from slack which has changed how we engage with our customers. It's also nice have call tracking and knowing where each call came from and sending it to the right person to answer.

    Pros

    We're texting customers through slack and accepting calls routed to the right devices. It makes sure that however a customer wants to talk to us via call or text, they're routed to the right person at the right time to give them a great experience

    Cons

    I wish there was an integration into hubspot, which I was told is in the works. Aside from that it's very easy to use, and cost effective so I can't really think of anything else I'd add. Perhaps if someone walked me through the getting started process that would have been nice.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Working with Jason Kemp was a pleasure. He was very informative and took me through step by step.

    Reviewed 4 years ago

    I benefited from knowing who my clientele are, where they are calling from and using all of that data to help transform our menu, hours of operation and specials.

    Pros

    Seeing the trend of when calls are coming through and from where . I loved how the number could be attached to any social media outlets. It allowed me to sum all the sites together.

    Cons

    I would of loved a custom phone number for ease of use. I find that people still appreciate a easy number to dial and one that is memorable.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Easy to use, the Smart Number team made it easy to set up.

    Reviewed 4 years ago
    Pros

    Great way to find out where your calls are coming from. The sms service through smart number made it possible for my retail store to monitor text messages all in one place.

    Cons

    I find that paying for each phone number can get expensive when you have multiple sources that you want to track.

    SmartNumber FAQs and common questions

    SmartNumber has the following pricing plans:
    Starting from: $9.99/month
    Pricing model: Free, Subscription
    Free Trial: Available


    SmartNumber has the following typical customers:
    Freelancers, Mid Size Business, Small Business


    SmartNumber supports the following languages:
    English


    No, SmartNumber does not have an API available.


    SmartNumber integrates with the following applications:
    Slack


    SmartNumber offers the following support options:
    FAQs/Forum, Email/Help Desk, Phone Support

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