Explore a recommended list of Smooch alternatives for your business in 2018. Compare alternatives to Smooch side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
LivePerson is a platform that allows businesses to meet their customers on their preferred channels. Manage conversions on your website, SMS, FB Messenger, Apple Business Chat, and WhatsApp at scale! Read more about LivePerson
Nextiva is transforming the way small businesses communicate. Nextiva is a communications platform providing small businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality.Read more about Nextiva
BirdSeed is not only FOREVER FREE Live Chat, but also includes 11 other engagement tools that cater to early stage buyers, people want to communicate in a different way or when you aren't available - all in one button! Read more about BirdSeed
Paldesk is a live chat and omni-channel helpdesk solution for customer service and sales teams which allows users to track and manage interactions with customers from one central dashboard. A Paldesk widget can be embedded into the company website to provide online, instant support to clients.Read more about Paldesk
Support Every Customer. Anytime. Anywhere.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.Read more about Salesforce Service Cloud
Premium Customer Service Software for Live Chat & Help Desk
LiveChat: Loved worldwide! Used by over 24,000 companies! Delivering answers to questions from the customers on the spot. This premium live chat software and help desk software turns support teams into customer service rockstars! Try now! Read more about LiveChat
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is ea… Read more about Zendesksy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media.
Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.
Communifire is an enterprise social collaboration platform which empowers employees to share ideas & collaborate on content while still retaining control over who can do & see what. Everything a group needs is in one place with updates on all groups coming to users in one place too.Read more about Communifire
WorkBook contains key functionalities for the Professional Services Industry and especially targets Advertising, PR, Marketing & Communications, Architects, Consultancies and Engineering companies. It is used by organizations worldwide and helps businesses to monitor the sales pipeline, track time used on tasks, resource planning and capacity usage,… Read more about WorkBook billing as well as integrated accounting. You choose what modules to include in your system and you only pay for what you require.
Leveraging the latest, proven technologies available today for commercial web development, OnContact CRM Software showcases complete sales management, marketing automation, customer service and contact center functionality wrapped in a responsive interface that adjusts seamlessly across all browser sizes and mobile devices.Read more about OnContact CRM
A complete nonprofit solution that can be customized to meet the needs of any nonprofit! Manage donors, fundraising, volunteers, memberships, case management, and more. Sumac integrates directly with your website, so you can accept donations, and process requests online.Read more about Sumac It also comes with built-in email marketing, and integrates with QuickBooks and Constant Contact!
Pivotal Tracker is an award winning, easy to use collaboration and web-based project management software for agile development teams. It keeps everyone, even distributed teams focused and on the same page, with an integrated, always up to date story board.Read more about Pivotal Tracker
Your team will stay on target with Tracker's continuous, automatic prediction of milestone completion dates, based on historical performance. Most importantly, you'll get the right product to the market, sooner, based on Pivotal Tracker's simple, yet powerful workflow which encourages continuous customer feedback and prioritization on each project you manage.
With this agile application life cycle management tool, increase visibility and collaboration, while creating realistic estimates. The iterative workflow and story management in Pivotal Tracker embodies years of experience by Pivotal Labs on real world client projects.
Pivotal Tracker is available for the iOS platform (iPhone / iPad)
Recruiting software that helps you hire the best candidates
Easy to use recruiting software that helps you manage your recruiting from start to finish.
With HireHive you can post your jobs to job boards and social media channels and manage all your candidates in one place. You can set up referral campaigns and keep track of exactly where your hires are coming from.Read more about HireHive
HireHive is genuinely easy to use and gives you complete control, over your hiring process.
It lets you do more important things other than sifting through CVs and allows friction-less collaboration with your team.
myStaffingPro is a comprehensive recruiting platform that offers applicant tracking, candidate recruiting, and onboarding in a scalable, configurable solution. With more than 500 clients, myStaffingPro is not limited by industry, browser, or integration requirements.Read more about myStaffingPro Its SaaS model makes it accessible from anywhere at any time, and offers unlimited integration capabilities. The system supports businesses ranging from a small office to large enterprises.
WellSky Home Health (formerly Kinnser Software) is a web-based software solution that helps home health care agencies successfully increase efficiency, grow profitability, improve communications, and better coordinate patient care. Read more about WellSky Home Health
TaskRay is the modern project management app for you and your team. Use it to quickly track, manage and communicate your work. Drag-and-drop actions, Chatter conversation and a beautiful, clean interface make project management in Salesforce awesome.… Read more about TaskRay Project Management
Mobile-first employee communication for large organisations
Staffbase is a employee relationship platform for large, distributed organizations. Easy to use and easy to implement, it features a complete suit of functionality for the effective communicator like news channel, mobile magazine, chat rooms, employee survey and channel management options.Read more about Staffbase
The Projectmates Mobile is a comprehensive construction management app that provides a wide variety of construction management tools on the convenience of a smartphone or tablet. Read more about Projectmates
MyCase is legal practice management software that helps small law firms solve their most critical business problems. Spend less time on monthly billing, get paid faster, and stop losing hours of your week to tedious administrative tasks with the most intuitive cloud-based solution for attorneys.Read more about MyCase Whether you’re in the office, in court, or on the go, MyCase’s robust feature set lets you manage all cases, oversee day-to-day operations and delight your clients with ease. Try MyCase for free at mycase.com - no credit card required.
JobNimbus is an all-in-one CRM (customer relationship management) and project management software to manage contacts, projects and tasks. JobNimbus is designed using a simple and intuitive interface for ease of use and greater speed. The CRM software is tailored for freelancers and small businesses.Read more about JobNimbus
JobNimbus enables team communication and collaboration with file sharing, task management, lead management, workflow automation, and more. JobNimbus provides mobile access to your projects, contact and task information and is compatible with PC, Mac, Android, BlackBerry, iPhone/iPad, and Windows Phone.
Recruiterbox has been designed to include your entire team in the hiring process. Hiring managers and interviewers can directly enter ratings and feedback on candidates WITHOUT logging into the system. You can implement the system within one work week, while getting the functionality and value of an enterprise solution.Read more about Recruiterbox
Hatchbuck is an integrated CRM, email marketing, and marketing automation tool for small businesses, with contact management, progress tracking, and more. Hatchbuck aims to help users drive more business, organize their contacts, boost response rates, and see their progress at a glance.Read more about Hatchbuck
Buildertrend is a web-based project management software for home builders & remodelers to provide a better building experience for homebuyers, associates, & subcontractors. Read more about Buildertrend
Breezy is a uniquely visual recruiting and applicant tracking system that helps organizations modernize their hiring process with tools for interview scheduling, follow-ups, reference checking, video interviews, real-time messaging, reporting, and more… Read more about Breezy HR
ShipStation helps eCommerce sellers easily aggregate orders from multiple sales channels (like eBay, Amazon, Magento, and more!) and fulfill their orders through a variety of shipping carriers and fulfillment providers. Paired with advanced automation features like custom rules, shipping presets, and much more, ShipStation saves online retailers hou… Read more about ShipStationrs each day on shipping and fulfillment.
Time tracking, task management, & project management.
Intervals is web-based project management software that marries time tracking and task management in a collaborative online space with powerful reporting.
Intervals is ideal for small businesses — including designers, web developers, consultants, creative agencies, IT services firms, and communications companies that bill on an hourly or per proj… Read more about Intervalsect basis.
NICE inContact's cloud call center software enables better customer service with automatic call distribution (ACD), interactive voice response (IVR), skills-based routing, speech recognition, inbound/outbound and call blending, workforce management (WFM), workforce optimization (WFO) and the only no-pause dialer on the market.Read more about NICE inContact We also integrate with leading CRMs like Salesforce to simplify the agent experience.
NICE inContact provides you with advanced ACD, IVR and WFO tools to help create a personalized call center experience. Choose from a number of solutions to match your desired business goals or role, including Blended Predictive Dialer, Cloud PBX, and Speech Analytics software. Gather your customers from multi-channel communication sources - such as social media, chat, text, phone and email. Place them into one unified queue before skills-based routing automatically directs the call to the most appropriate agent.
Workfront is online enterprise work management software that provides a 360-degree view of all workplace activities, helping both team members and management alike to better understand and organize their work, improving workflows and productivity. Read more about Workfront
Online request for proposal software for RFPs, RFQs, and RFIs
RFP365 allows you to automate the request for proposal creation process. This software can be used to issue as well as to respond to RFPs. Procurement teams can use the tool to speed up the timeframe for procurement by reusing RFP templates, scoring responses online and improves their communication with vendors.Read more about RFP365
Vendors can use RFP365 to respond to request for proposals. They can use the tool to search for and use old responses, online collaboration features enable them to work together and manage deadlines.
Product development, ALM, ITSM, Customer Support, Project Management and CRM
VisionFlow is a very flexible web-based software suite with modules for Issue Tracking, Help Desk, CRM, Time Management, Document management, Product and Release management, Asset Management and much more. VisionFlow is powerful and offers extensive functionality but is easy to use and flexible at the same time.Read more about VisionFlow It supports any project management methodology such as Scrum, Lean, Waterfall, etc. and also support common IT processes such as defined in ITIL/ITSM.
If your organization has realized that you need one one coherent platform for developing applications or products that supports your efforts, VisionFlow is your best choice and will make your work more efficient and cost effective.
If you organization only need a small part what VisionFlow offers we are there for you too since you can pick and choose the parts you need. And down the road, if you decide to add more teams or departments, you are more than welcome to add more and more functionality to your account.
CoConstruct helps builders and remodelers coordinate their projects seamlessly, communicate with their clients, crew, and trade partners effortlessly, and have worry-free control over all the financials of each and every job that integrates completely with QuickBooks.Read more about CoConstruct
Redbooth is a task and project management platform that provides a single place for team collaboration – tasks, discussions and file sharing. Redbooth is simple and flexible to use, enabling project teams and departments at thousands of companies to get work done.Read more about Redbooth
Thousands of nonprofits of every type use DonorPerfect to track and manage unlimited fundraising, donor and donation data in one customizable database. As a nonprofit, nothing is more critical to the success of your mission than managing and growing your relationships with donors, volunteers, foundations, and other constituents.Read more about DonorPerfect
Both the Online and Installed versions of DonorPerfect Fundraising CRM software were designed specially to help nonprofits achieve these goals. It’s one of the easiest, most flexible and cost-effective nonprofit CRM solution available to enable you to raise more money and manage constituent relationships.
Corporater is featured in the Gartner 2016 Magic Quadrant for Strategic Corporate Performance Management, and offers a configurable Business Management Platform that supports the visualization, evaluation and reporting of performance. Read more about Corporater
Digital Workplace Solutions Tailored for Your Business
Digital Workplace solutions that combines employee intranet, collaboration, messaging, learning & 50+ built-in integrations into one seamless system for better business performance. Read more about MangoApps
ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk.Read more about ClickDesk
Customer messaging platform for sales, marketing and support
Intercom is a customer communication platform with a suite of integrated products for every team, including sales, marketing, product, and support. Intercom products enable targeted communication and engagement with leads and customers via website, inside web and mobile apps, and by email… Read more about Intercom
Conversation platform for team collaboration & productivity
Glip is a cloud-based conversation platform designed for teams to plan, share, and organize work tasks. Text and video chat features facilitate communication between team members whilst file sharing and collaborative task management encourage efficiency and productivity within teams.Read more about Glip
RumbleTalk is a leader chat room platform for websites. With over 263,000 customers, RumbleTalk offers a unique html5 chat room with various chat themes and the ability to create your own css stylish skin. Read more about RumbleTalk
Ever wondered how to provide quality consistent around-the-clock customer service and support on your website? With viCloning, it is just a click away! Providing customer service 24/7/365 has never been so easy!
viCloning shows up as a chat bar docked at the bottom of your website.Read more about viCloning Visitors chat with you intelligent virtual agent simply by clicking on the widget.
- viCloning is 40 times cheaper than live chat
- viCloning is 20 times cheaper than replying to emails
- viCloning is 60 times more economical than answering phone calls
- Quick and easy to deploy
- Easy administration and management
- Save time and money
- viCloning doesn't sleep, go to lunch or on vacation
- Powered by an advanced Natural Language Processing engine assures accuracy of responses
- Automatic and proactive trainers
- and more!
Whisbi is a conversational commerce solution designed for live engagement & sales conversion. It connects brands to their web audience in a seamless and new way and combines the benefits of an open B2C webinar with a chat. Read more about Whisbi
Support, engage, and convert customers on a single platform.
Re:amaze is a web based helpdesk platform to help businesses communicate with customers at scale. With multi-channel support for all of your conversational channels like chat, email, social media, and mobile. Re:amaze helps your entire team stay in sync with customers in a shared team inbox so no conversations go missing.Read more about Re:amaze
Email, Facebook, Messenger, Twitter support - Chat - Public Help Sites and FAQ - Multi-brand management - CRM - Team collaboration and staff notes - Customer satisfaction surveys - Roles and permissions -
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