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SpitFire vs 250ok Comparison

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Overview

SpitFire Enterprise Predictive (SEP) is a web-based call center software which offers tools to launch blended inbound and...

250ok is a modular, customizable email performance management, analytics and deliverability software suite, for use by email...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

70

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

5000

/yryear
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

17

1

1

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
75%
would recommend this app

4.8

5

4

3

2

1

8

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.

NS

Nate S.

Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.

BH

Ben H.

Nice to have a completely integrated solution for all customer information as well as script help for callers.

AR

Anonymous Reviewer

Pros

250OK does almost everything we are looking for and has a great support team, dedicated to not only providing answers but understanding, in our quest to learn more about email deliverability.

Andrew M.

We receive good support and results for a specific need. It has been worth the relationship/cost.

BA

Byron A.

Seamless interface and integrations, pleasure to use by both devs and luddites.

Anna W.

Cons

There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.

AR

Anonymous Reviewer

The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.

CC

Christian C.

Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.

AR

Anonymous Reviewer

Cons

We are notified when senders are hitting spam traps and provided with the subject line of that email. We are able to then work with the sender directly to correct the problem.

AV

Anne V.

You really have to have a deep understanding of the inter-workings of email to understand what this group does - which makes it hard to sell up the corporate ladder.

DM

Danielle M.

Many of the services it provides are beginning to be offered as add-ons through ESPs at a lower cost.

BA

Byron A.

  • Vendor responds to reviews
  • Last review7 months ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features43
  • AB Testing
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Delivery Tracking
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • FCC Compliance
  • FTC Compliance
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Lead Management
  • List Management
  • Manual Dialer
  • Monitoring
  • Open Database Design
  • Outbound Call Center
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Preview Functionality
  • Progressive Dialer
  • Queue Management
  • Real Time Reporting
  • Real-Time Chat
  • Reporting/Analytics
  • Spam Blocker
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • VoIP
  • VoIP Connection
  • Whitelisting/Blacklisting
  • Total features23
  • AB Testing
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Delivery Tracking
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • FCC Compliance
  • FTC Compliance
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Lead Management
  • List Management
  • Manual Dialer
  • Monitoring
  • Open Database Design
  • Outbound Call Center
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Preview Functionality
  • Progressive Dialer
  • Queue Management
  • Real Time Reporting
  • Real-Time Chat
  • Reporting/Analytics
  • Spam Blocker
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • VoIP
  • VoIP Connection
  • Whitelisting/Blacklisting

Integrations

  • Total integrations6
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations12
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM