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SpitFire vs Ameyo Comparison

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Overview

SpitFire Enterprise Predictive (SEP) is a web-based call center software which offers tools to launch blended inbound and...

An all-in-one customer interaction suite powering over a billion interactions worldwide

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

70

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

17

1

1

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
75%
would recommend this app

4.0

5

4

3

2

1

15

10

6

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
79%
would recommend this app

Pros

For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.

NS

Nate S.

Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.

BH

Ben H.

Nice to have a completely integrated solution for all customer information as well as script help for callers.

AR

Anonymous Reviewer

Pros

It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools.

AR

Anonymous Reviewer

I like the efficiency of this software like how it works and gave us the option to do supervise the agents activity on real time basis and the proper reports which helps alot to conclude many things.

MS

Mitesh S.

It has been developed in very simple way and user friendly. It's a good tool for cold calling and task management.

TA

Tahir A.

Cons

There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.

AR

Anonymous Reviewer

The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.

CC

Christian C.

Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.

AR

Anonymous Reviewer

Cons

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.

Vishnu B.

Lack of basic functionality. Trust deficit in data being received at Dialer.

PS

Pushkar S.

Also they way of your user talking on phone is very rudely. Not listening the customer explanation because of this customer is suffering lot of issues.

AK

Akbarali K.

  • Vendor responds to reviews
  • Last review10 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features43
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Appointment Management
  • Auto-Dialer
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Parties
  • Multiple User Accounts
  • Open Database Design
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rules-Based Workflow
  • SMS Messaging
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Telemarketing Management
  • Template Management
  • Text to Speech
  • Third Party Integrations
  • Video Conferencing
  • Virtual Assistant
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Workflow Management
  • Total features107
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Appointment Management
  • Auto-Dialer
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Parties
  • Multiple User Accounts
  • Open Database Design
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rules-Based Workflow
  • SMS Messaging
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Telemarketing Management
  • Template Management
  • Text to Speech
  • Third Party Integrations
  • Video Conferencing
  • Virtual Assistant
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Workflow Management

Integrations

  • Total integrations6
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations13
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM