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SpitFire vs CallFire Comparison
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Overview
SpitFire Enterprise Predictive (SEP) is a web-based call center software which offers tools to launch blended inbound and...
CallFire combines text messaging, call tracking, voice broadcast, and IVR, with a cloud call center.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$70/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$99/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
Nice to have a completely integrated solution for all customer information as well as script help for callers.
Great product & even better customer service. They have the wow factor.
Spitfire has helped make our phone room run to the best of its ability.
Pros
It has been a great help for my business to generate more revenue with better quality and low maintenance problems.
Best tool for mass communication that is cost-effective and easy to use. You can reach your customer base at the touch of a button and get whatever info needed to scale or improve your business.
I set up CallFire and got fantastic results from the first time I used it. I love the option of transferring to a live person, too.
Cons
Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.
There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.
The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.
Cons
Our lead managers who use this tool complained that it was difficult to track conversations. They felt that the inbox wasn't as user-friendly.
It results in unwanted marketing emails to people who aren't potential customers.
Sometimes customer support took a while to respond. But I'm an impatient guy.
Key features
- Total features20
- API
- Auto-Dialer
- Automated Scheduling
- CRM Integration
- Call Center Management
- Call Disposition
- Call Recording
- Call Transfer
- Caller ID
- Campaign Analysis
- Conferencing
- Contact Database
- Custom Fields
- Customer History
- Customizable Reporting
- Data Import/Export
- Mailing List Management
- Multi-Campaign
- Predictive Dialer
- Role-Based Permissions
- Speech to Text
- Text to Speech
- Total features6
- API
- Auto-Dialer
- Automated Scheduling
- CRM Integration
- Call Center Management
- Call Disposition
- Call Recording
- Call Transfer
- Caller ID
- Campaign Analysis
- Conferencing
- Contact Database
- Custom Fields
- Customer History
- Customizable Reporting
- Data Import/Export
- Mailing List Management
- Multi-Campaign
- Predictive Dialer
- Role-Based Permissions
- Speech to Text
- Text to Speech
Integrations
- Total integrations6
- Dropbox Business
- Gmail
- Google Analytics
- Google Calendar
- Google Drive
- Google Workspace
- HubSpot CRM
- HubSpot Marketing Hub
- Mailchimp
- Microsoft 365
- Microsoft Outlook
- Pipedrive
- Salesforce Sales Cloud
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
- Total integrations11
- Dropbox Business
- Gmail
- Google Analytics
- Google Calendar
- Google Drive
- Google Workspace
- HubSpot CRM
- HubSpot Marketing Hub
- Mailchimp
- Microsoft 365
- Microsoft Outlook
- Pipedrive
- Salesforce Sales Cloud
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
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SpitFire vs. CallFire
See how SpitFire and CallFire stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.
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