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SpitFire vs CallFire Comparison
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Overview
SpitFire Enterprise Predictive (SEP) is a web-based call center software which offers tools to launch blended inbound and...
CallFire combines text messaging, call tracking, voice broadcast, and IVR, with a cloud call center.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
599
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.
Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.
Nice to have a completely integrated solution for all customer information as well as script help for callers.
Pros
It has been a great help for my business to generate more revenue with better quality and low maintenance problems.
We used it for about a year then found a product that better suited our company. It was helpful during the transition from Manual calling to automatic calling.
Lots of great data points, post campaigns, and great reports. Online login and setup is great when working remotely.
Cons
There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.
The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.
Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.
Cons
Our lead managers who use this tool complained that it was difficult to track conversations. They felt that the inbox wasn't as user-friendly.
It results in unwanted marketing emails to people who aren't potential customers.
One major complaint is when trying to export the data.
Key features
- Total features43
- API
- Alerts / Escalation
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking Metrics
- Call Transfer
- Caller ID
- Campaign Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversion Tracking
- Customer History
- Customizable Fields
- Customizable Reports
- Dashboard
- Data Import/Export
- Data Management
- FCC Compliance
- FTC Compliance
- Help Desk Management
- Hotkeys
- IVR / Voice Recognition
- Inbound Call Center
- Keyword Tracking
- Knowledge Base Management
- Lead Distribution
- Lead Management
- List Management
- Manual Dialer
- Multi-Campaign
- Multiple Parties
- Multiple Scripts
- Open Database Design
- Outbound Call Center
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Queue Management
- Real-Time Chat
- Reporting/Analytics
- Survey/Poll Management
- Telemarketing Management
- Text to Speech
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Total features48
- API
- Alerts / Escalation
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking Metrics
- Call Transfer
- Caller ID
- Campaign Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversion Tracking
- Customer History
- Customizable Fields
- Customizable Reports
- Dashboard
- Data Import/Export
- Data Management
- FCC Compliance
- FTC Compliance
- Help Desk Management
- Hotkeys
- IVR / Voice Recognition
- Inbound Call Center
- Keyword Tracking
- Knowledge Base Management
- Lead Distribution
- Lead Management
- List Management
- Manual Dialer
- Multi-Campaign
- Multiple Parties
- Multiple Scripts
- Open Database Design
- Outbound Call Center
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Queue Management
- Real-Time Chat
- Reporting/Analytics
- Survey/Poll Management
- Telemarketing Management
- Text to Speech
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
Integrations
- Total integrations6
- Dropbox Business
- Gmail
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Pipedrive
- Salesforce Sales Cloud
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk
- Zoho CRM
- Total integrations13
- Dropbox Business
- Gmail
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Pipedrive
- Salesforce Sales Cloud
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk
- Zoho CRM
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