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SpitFire vs CallRail Comparison

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Overview

SpitFire Enterprise Predictive (SEP) is a web-based call center software which offers tools to launch blended inbound and...

Category Leaders

An analytics platform designed for those who rely on quality calls and inbound leads to measure success.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

70

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

45

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

17

1

1

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
75%
would recommend this app

5

4

3

2

1

94

27

6

2

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.
Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.
Nice to have a completely integrated solution for all customer information as well as script help for callers.

Pros

It is excellent for capturing calls related to the specific campaign so we can evaluate its effectiveness and quality of leads it sent our way.
I hope they upgrade and it turns out to be amazing. I'm willing to give them a chance to prove themselves.
The UI is very nice, the tracking seems to do a very good job and is accurate. I love the ability to record calls and add numbers at will.

Cons

There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.
The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.
Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.

Cons

They are unethical, they added a charge to my account without me opining in for that additional service. They refuse to issue a refund for that.
I really can not say we have ever had any problems with this software. The biggest con is we do not use it enough for whatever reason.
The lack of assistance in completing tasks after the initial set up of the first project.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features48
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Archiving & Retention
  • Auto-Dialer
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Tracking Metrics
  • Call Transfer
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • FCC Compliance
  • FTC Compliance
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Keyword Tracking
  • Labeling
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • List Management
  • Mailing List Management
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Open Database Design
  • Outbound Call Center
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Queue Management
  • Real-Time Chat
  • Recording
  • Reporting/Analytics
  • Role-Based Permissions
  • Source Tracking
  • Tagging
  • Telemarketing Management
  • Text to Speech
  • VoIP
  • VoIP Connection
  • Total features32
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Archiving & Retention
  • Auto-Dialer
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Tracking Metrics
  • Call Transfer
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • FCC Compliance
  • FTC Compliance
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Keyword Tracking
  • Labeling
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • List Management
  • Mailing List Management
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Open Database Design
  • Outbound Call Center
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Queue Management
  • Real-Time Chat
  • Recording
  • Reporting/Analytics
  • Role-Based Permissions
  • Source Tracking
  • Tagging
  • Telemarketing Management
  • Text to Speech
  • VoIP
  • VoIP Connection

Integrations

  • Total integrations6
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations55
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

SpitFire vs. CallRail

See how SpitFire and CallRail stack up against each other by comparing features, pricing, ratings, integrations, security & more.