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SpitFire vs GoTo Webinar Comparison

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Overview

SpitFire Enterprise Predictive (SEP) is a web-based call center software which offers tools to launch blended inbound and...

Category Leaders

As an online webinar solution that powers millions of webinars each year, GoTo Webinar now comes as part of GoTo Connect,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

70

Per month

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

24

/user

Per month

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

21

5

4

3

2

1

17

1

1

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
75%
would recommend this app

4.5

1.5K

5

4

3

2

1

882

515

99

17

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.

NS

Nate S.

Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.

BH

Ben H.

Nice to have a completely integrated solution for all customer information as well as script help for callers.

AR

Anonymous Reviewer

Pros

It is easy to download and setup. The quality of sound is great and if you need to call in it is very easy.

AM

Ashley M.

My overall experience with GoToWebinar has been really satisfactory and it has been a good experience. The audio and video quality is good and the provided controls is also very useful.

BJ

BHAVIK J.

The tools in the side really intuitive, I participate a lot in webinars and I'm grateful there is a platform that works perfect and allows us to have a great webinar experience.

AR

Anonymous Reviewer

Cons

There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.

AR

Anonymous Reviewer

The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.

CC

Christian C.

Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.

AR

Anonymous Reviewer

Cons

I sent out the webinar registration confirmation with no password so I lost more than half my attendees and my business suffered because of it.

RF

Ray F.

Every meeting I have had has had sound issues during which people are cut off or I miss what they are saying.
AvatarImg

Jennifer A.

Poor video and call quality, was difficult to hear conversations properly due to a poor delay.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features43
  • API
  • Abstract Management
  • Academic/Education
  • Access Controls/Permissions
  • Agenda Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Annotations
  • Application Development
  • Asynchronous Learning
  • Attendance Management
  • Attendance Tracking
  • Attendee Management
  • Attendee Profiles
  • Attendee Tracking
  • Audience Analytics
  • Audience Engagement
  • Audio Capture
  • Auto-Dialer
  • Automatic Call Distribution
  • Badge Management
  • Blended Call Center
  • Blended Learning
  • Brand Management
  • Breakout Rooms
  • Budgeting/Forecasting
  • Built-in Course Authoring
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Certification & Licensing
  • Class Registration
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferences/Conventions
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Corporate/Business
  • Course Library
  • Course Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Electronic Hand Raising
  • Electronic Signature
  • Email Marketing
  • Email Templates
  • Employee Activity Monitoring
  • Employee Training
  • Engagement Tracking
  • Event Management
  • Event Maps
  • Event Registration
  • Event Scheduling
  • Exhibit/Vendor Management
  • FCC Compliance
  • FTC Compliance
  • File Sharing
  • Gamification
  • Group Registration
  • HD Audio/Video
  • Host Controls
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interactive Content
  • Interactive Whiteboard
  • LMS Integration (LTI)
  • Lead Management
  • Learner Portal
  • Learning Management
  • Learning Paths/Tracks
  • List Management
  • Live Chat
  • Live Streaming Production
  • Manual Dialer
  • Marketing Automation
  • Media Management
  • Meeting Management
  • Mobile Access
  • Mobile Check-in
  • Mobile Learning
  • Modeling & Simulation
  • Moderation
  • Multi hosts
  • Multi-Event
  • Multi-Screen Recording
  • Multiple Camera Feeds
  • Multistreaming
  • Networking
  • On-Demand Webcasting
  • On-Demand Webinars
  • One-to-One Messaging
  • Online Registration
  • Onsite Registration
  • Open Database Design
  • Outbound Call Center
  • Payment Processing
  • Performance Metrics
  • Performance Monitoring
  • Polls/Voting
  • Power Dialer
  • Predictive Dialer
  • Presentation Streaming
  • Presentation Tools
  • Preview Dialer
  • Private Chat
  • Progressive Dialer
  • Q&A Management
  • Queue Management
  • Raise Hand
  • Real-Time Chat
  • Real-time Broadcasting
  • Real-time Updates
  • Recording
  • Refund Management
  • Registration Management
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Room Block Management
  • Scheduling
  • Screen Capture
  • Screen Recording
  • Screen Sharing
  • Self Check-in/Check-out
  • Session Recording
  • Skills Tracking
  • Social Learning
  • Social Media Integration
  • Social Media Streaming
  • Social Promotion
  • Softphone
  • Speaker Profiles
  • Speech-to-Text Analysis
  • Split/Multi-Screen
  • Sponsor Pages
  • Sponsorship Management
  • Student Portal
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronous Learning
  • Task Management
  • Telemarketing Management
  • Tests/Assessments
  • Text to Speech
  • Third Party Integrations
  • Time Zone Tracking
  • Training Companies
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Editing
  • Video Monetization Tools
  • Video Streaming
  • Virtual Classroom
  • VoIP
  • VoIP Connection
  • Volunteer Management
  • Weddings/Parties
  • YouTube Uploading
  • eCommerce Management
  • Total features138
  • API
  • Abstract Management
  • Academic/Education
  • Access Controls/Permissions
  • Agenda Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Annotations
  • Application Development
  • Asynchronous Learning
  • Attendance Management
  • Attendance Tracking
  • Attendee Management
  • Attendee Profiles
  • Attendee Tracking
  • Audience Analytics
  • Audience Engagement
  • Audio Capture
  • Auto-Dialer
  • Automatic Call Distribution
  • Badge Management
  • Blended Call Center
  • Blended Learning
  • Brand Management
  • Breakout Rooms
  • Budgeting/Forecasting
  • Built-in Course Authoring
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Certification & Licensing
  • Class Registration
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferences/Conventions
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Corporate/Business
  • Course Library
  • Course Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Electronic Hand Raising
  • Electronic Signature
  • Email Marketing
  • Email Templates
  • Employee Activity Monitoring
  • Employee Training
  • Engagement Tracking
  • Event Management
  • Event Maps
  • Event Registration
  • Event Scheduling
  • Exhibit/Vendor Management
  • FCC Compliance
  • FTC Compliance
  • File Sharing
  • Gamification
  • Group Registration
  • HD Audio/Video
  • Host Controls
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interactive Content
  • Interactive Whiteboard
  • LMS Integration (LTI)
  • Lead Management
  • Learner Portal
  • Learning Management
  • Learning Paths/Tracks
  • List Management
  • Live Chat
  • Live Streaming Production
  • Manual Dialer
  • Marketing Automation
  • Media Management
  • Meeting Management
  • Mobile Access
  • Mobile Check-in
  • Mobile Learning
  • Modeling & Simulation
  • Moderation
  • Multi hosts
  • Multi-Event
  • Multi-Screen Recording
  • Multiple Camera Feeds
  • Multistreaming
  • Networking
  • On-Demand Webcasting
  • On-Demand Webinars
  • One-to-One Messaging
  • Online Registration
  • Onsite Registration
  • Open Database Design
  • Outbound Call Center
  • Payment Processing
  • Performance Metrics
  • Performance Monitoring
  • Polls/Voting
  • Power Dialer
  • Predictive Dialer
  • Presentation Streaming
  • Presentation Tools
  • Preview Dialer
  • Private Chat
  • Progressive Dialer
  • Q&A Management
  • Queue Management
  • Raise Hand
  • Real-Time Chat
  • Real-time Broadcasting
  • Real-time Updates
  • Recording
  • Refund Management
  • Registration Management
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Room Block Management
  • Scheduling
  • Screen Capture
  • Screen Recording
  • Screen Sharing
  • Self Check-in/Check-out
  • Session Recording
  • Skills Tracking
  • Social Learning
  • Social Media Integration
  • Social Media Streaming
  • Social Promotion
  • Softphone
  • Speaker Profiles
  • Speech-to-Text Analysis
  • Split/Multi-Screen
  • Sponsor Pages
  • Sponsorship Management
  • Student Portal
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronous Learning
  • Task Management
  • Telemarketing Management
  • Tests/Assessments
  • Text to Speech
  • Third Party Integrations
  • Time Zone Tracking
  • Training Companies
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Editing
  • Video Monetization Tools
  • Video Streaming
  • Virtual Classroom
  • VoIP
  • VoIP Connection
  • Volunteer Management
  • Weddings/Parties
  • YouTube Uploading
  • eCommerce Management

Integrations

  • Total integrations6
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations94
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM