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SpitFire vs FIVE CRM Comparison

Overview

SpitFire Enterprise Predictive (SEP) is a web-based call center software which offers tools to launch blended inbound and...

FIVE CRM provides businesses with tailored software solutions targeted at transforming sales & marketing and boosting the...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$70/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
£15
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(20)

5

4

3

2

1

16

1

1

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
71%
would recommend this app

3.0

(2)

5

4

3

2

1

1

0

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
0%
would recommend this app

Pros

Nice to have a completely integrated solution for all customer information as well as script help for callers.
Great product & even better customer service. They have the wow factor.
Spitfire has helped make our phone room run to the best of its ability.

Pros

Not enoughreviews yet

Cons

Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.
There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.
The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features20
  • API
  • Auto-Dialer
  • Automated Scheduling
  • CRM Integration
  • Calendar Sync with Google
  • Call Center Management
  • Call Disposition
  • Call Recording
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analysis
  • Chat
  • Conferencing
  • Contact Database
  • Custom Fields
  • Custom Landing Pages
  • Customer Accounts
  • Customer Database
  • Customizable Categories
  • Customizable Reporting
  • Data Import/Export
  • Email Distribution
  • Email Tracking
  • Inventory Tracking
  • Lead Assignment
  • Lead Capture
  • Lead Scoring
  • Mailing List Management
  • Microsoft Outlook Integration
  • Multi-Campaign
  • Predictive Dialer
  • Purchase Order Management
  • Receiving
  • Role-Based Permissions
  • SMS Marketing Managment
  • Sales Analytics
  • Sales Orders
  • Sales Reporting
  • Sales Tracking
  • Survey Management
  • Text to Speech
  • WYSIWYG Editor
  • Web Forms
  • Workflow Management
  • Total features33
  • API
  • Auto-Dialer
  • Automated Scheduling
  • CRM Integration
  • Calendar Sync with Google
  • Call Center Management
  • Call Disposition
  • Call Recording
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analysis
  • Chat
  • Conferencing
  • Contact Database
  • Custom Fields
  • Custom Landing Pages
  • Customer Accounts
  • Customer Database
  • Customizable Categories
  • Customizable Reporting
  • Data Import/Export
  • Email Distribution
  • Email Tracking
  • Inventory Tracking
  • Lead Assignment
  • Lead Capture
  • Lead Scoring
  • Mailing List Management
  • Microsoft Outlook Integration
  • Multi-Campaign
  • Predictive Dialer
  • Purchase Order Management
  • Receiving
  • Role-Based Permissions
  • SMS Marketing Managment
  • Sales Analytics
  • Sales Orders
  • Sales Reporting
  • Sales Tracking
  • Survey Management
  • Text to Speech
  • WYSIWYG Editor
  • Web Forms
  • Workflow Management

Integrations

  • Total integrations6
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations11
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

SpitFire vs. FIVE CRM

See how SpitFire and FIVE CRM stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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