All categories

Learn why GetApp is free

SpitFire vs Voicent Predictive Dialer Comparison

Overview

SpitFire Enterprise Predictive (SEP) is a web-based call center software which offers tools to launch blended inbound and...

Voicent's easy-to-use Agent Dialer predictive dialer software dramatically increases productivity and improves campaign bottom-line...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$70/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$385
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(20)

5

4

3

2

1

16

1

1

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
71%
would recommend this app

5.0

(5)

5

4

3

2

1

5

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Nice to have a completely integrated solution for all customer information as well as script help for callers.
Great product & even better customer service. They have the wow factor.
Spitfire has helped make our phone room run to the best of its ability.

Pros

Not enoughreviews yet

Cons

Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.
There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.
The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features20
  • API
  • Auto-Dialer
  • Automated Scheduling
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call Recording
  • Call Transfer
  • Caller ID
  • Campaign Analysis
  • Conferencing
  • Contact Database
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Mailing List Management
  • Multi-Campaign
  • Predictive Dialer
  • Role-Based Permissions
  • Text to Speech
  • Total featuresN/A
  • API
  • Auto-Dialer
  • Automated Scheduling
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call Recording
  • Call Transfer
  • Caller ID
  • Campaign Analysis
  • Conferencing
  • Contact Database
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Mailing List Management
  • Multi-Campaign
  • Predictive Dialer
  • Role-Based Permissions
  • Text to Speech

Integrations

  • Total integrations6
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

SpitFire vs. Voicent Predictive Dialer

See how SpitFire and Voicent Predictive Dialer stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

Select your country

© 2010-2021 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.