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SpitFire vs Voicent Predictive Dialer Comparison

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Overview

SpitFire Enterprise Predictive (SEP) is a web-based call center software which offers tools to launch blended inbound and...

Voicent's easy-to-use Agent Dialer predictive dialer software dramatically increases productivity and improves campaign bottom-line...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

385

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

22

5

4

3

2

1

18

1

1

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
78%
would recommend this app

5.0

5

5

4

3

2

1

5

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.
Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.
Nice to have a completely integrated solution for all customer information as well as script help for callers.

Pros

Not enoughreviews yet

Cons

There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.
The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.
Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review3 years ago

Key features

  • Total features43
  • API
  • Alerts / Escalation
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • FCC Compliance
  • FTC Compliance
  • IVR / Voice Recognition
  • Inbound Call Center
  • Lead Management
  • List Management
  • Manual Dialer
  • Open Database Design
  • Outbound Call Center
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Queue Management
  • Real-Time Chat
  • Reporting/Analytics
  • Telemarketing Management
  • Text to Speech
  • VoIP
  • VoIP Connection
  • Total features10
  • API
  • Alerts / Escalation
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • FCC Compliance
  • FTC Compliance
  • IVR / Voice Recognition
  • Inbound Call Center
  • Lead Management
  • List Management
  • Manual Dialer
  • Open Database Design
  • Outbound Call Center
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Queue Management
  • Real-Time Chat
  • Reporting/Analytics
  • Telemarketing Management
  • Text to Speech
  • VoIP
  • VoIP Connection

Integrations

  • Total integrations6
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrationsN/A
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

SpitFire logo

SpitFire

Spitfire dialer easily integrated with our phone system

Reviewed 5 years ago

We have a dialer that works most of the time and a 2nd dialer (older software) that was sold to us that is no longer being upgraded and that one barely works.

Pros

Fast setup and works. Has reporting features and can set time zones as well as you can now integrate with salesforce.

Cons

They suggest you reboot the system at least 1 time a week. Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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SpitFire logo

SpitFire

Simplicity at its best

Reviewed 8 years ago

Having used predictive dialers since back in the day when T-1 Service was required for dial-tone connection and dialer servers were rack mounted with a PBX for connection to dial-tone all of this equipment at unbelievably high costs for the sake of doing business have certainly changed . Remember when telephone bills come in boxes delivered off the truck with a hand cart or a pallet made looking...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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SpitFire logo

SpitFire

Spitfire Dialer

Reviewed 8 years ago

I am currently using your enterprise dialer as well as the preview dialer to market our products nationwide. I have enjoyed excellent results with your system and your support is Second to none.! I can be demanding with special projects and modification requests to integrate our dialer to work with many various types of campaigns and your staff has always delivered. Thank you for such a comprehensive system that is extremely easy to use .

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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SpitFire logo

SpitFire

My experience with the representatives of this company and the software are always excellent

Reviewed 4 years ago
Pros

Pretty much everything is OK , it is easy to navigate as a administrator and for the agents as well

Cons

The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected. Also if an agent duplicates the order in the dialer you cannot remove any of them. I also have an issue with the fact that if an agent forgets to print the order, I cannot go into the dialer and reprint it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SpitFire logo

SpitFire

Very user friendly

Reviewed 2 months ago
Pros

The software allows predictive calling as well as u can manually dial. It presents callback in such a way that you will definitely see it but can push back if you are busy or want to reschedule. Spitfire offers easy monitoring of calls and is easily usable with another software.

Cons

The fact that when you are logging notes for each account the date and time is not automatically recorded but must be entered manually.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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SpitFire logo

SpitFire

Great Product, Great Training, Great After The Sale Support

Reviewed 8 years ago

The Spitfire system is a wonderful piece of technology... Very easy to use, efficient and has everything you need to generate business AND train your people to improve while on the phone. Best part about working with them is the customer service. For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must. How good of a job do they do for us: As we've grown our business over the last 5 years, we've bought 3 dialers from them as we have expanded and another dialer is on the way... Great job guys!

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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SpitFire logo

SpitFire

With Complete Honesty...

Reviewed 7 years ago

Having now worked as a Director of Marketing in the call center industry for over 20+ years I can say with complete honesty that I have seen it all! I have worked with many, many dialers in my tenure and worked with many, many organizations that support them. And while I will refrain from speaking negatively about those in the past that seemed to turn in to a complete nightmare, (despite the due...

Pros

No pros were added to this review

Cons

No cons were added to this review