SpitFire Features

SpitFire

Web-based predictive dialer software for call centers

4.53/5 (19 reviews)

SpitFire Feature Summary

  • Quick connect dialing
  • Reassign & reschedule callbacks
  • Fully blended outbound and inbound calling
  • Unlimited dispositions
  • Call recording, monitoring, and whisper coaching
  • Agent-to-agent call transfer with data transfer
  • Caller ID based on campaign
  • Live browser based statistics for campaigns, lists, agents
  • Third party transfer with conference option
  • CRM integration
  • Unlimited custom fields
  • Comprehensive reports
  • Email recording by disposition
  • Export data - new List, existing list or text file
  • Cell number identification scrubbing
  • List priority & stacking
  • Unlimited campaigns lines
  • Predictive dialing
  • Role-based users for limiting or expanding feature access
  • TTS - text to speech add-on

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CRM Integration (54 other apps)
Call Monitoring (47 other apps)
Call Recording (71 other apps)
Call Reporting (45 other apps)
Call Routing (51 other apps)
Call Transfer (54 other apps)
Caller ID (51 other apps)
Chat (64 other apps)
Conferencing (61 other apps)
Instant Messaging (49 other apps)
Live / Video Conferencing (44 other apps)
Monitoring (44 other apps)
Receiving (40 other apps)
Reporting & Statistics (40 other apps)
SMS Integration (36 other apps)
Third Party Integration (58 other apps)
Voice Mail (47 other apps)

Competitor Feature Comparison

SpitFire Feature Reviews

15 reviewers had the following to say about SpitFire's features:

Anonymous
( company, 1001-5000 employees)

The best voice messaging system with text to speech we've integrated that's quick & easy to install.

2018-05-07

Pros

Time zones are extremely convenient and the reports allow us to track & improve metrics.

Cons

It does require a strong network for all the features to work seamlessly but once everything is in order, SPX maintains a strong connection & never drops a call. It's turned out to be a very pleasant experience since integration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from OPC Marketing


Thank you very much for taking the time to write a review!

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Wayne Montefusco

The best software and support going.

2018-06-22

Manages the team that generates the leads.

Pros

As a whole, it does the job. The software is always evolving. There's a few updates every year. The support team is spot on.

Cons

It needs to be able to not call during customers busy times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Telecommunications company, 201-500 employees)

Spitfire dialer easily integrated with our phone system

2018-03-16

We have a dialer that works most of the time and a 2nd dialer (older software) that was sold to us that is no longer being upgraded and that one barely works.

Pros

Fast setup and works. Has reporting features and can set time zones as well as you can now integrate with salesforce.

Cons

They suggest you reboot the system at least 1 time a week. Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
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Mike Feeney

Spitfire review from multiple purchaser

2014-06-18

Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Used for four years without an issue

2018-02-08

Ability to broadcast our sales pitch extremely efficiently to many people in short space of time

Pros

Didn't take a rocket scientist to operate. Setup was fairly straightforward for a 40 Line setup. Had great success with our machine.

Cons

Would have liked more CRM integrations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Christian Ceballos

My experience with the representatives of this company and the software are always excellent

2018-06-21

Pros

Pretty much everything is OK , it is easy to navigate as a administrator and for the agents as well

Cons

The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

Great dialer, perfect for high volume call centres

2018-01-26

Great dialier for businesses of any size, but particularly useful for small-med size dialing operations.

Pros

Nice to have a completely integrated solution for all customer information as well as script help for callers.

Cons

Nothing that really sticks out, although the UI could used a bit of updating since it's outdated...but that doesn't affect the functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from OPC Marketing


Thank you for taking the time to review our SpitFire Enterprise call center software.

Have you seen the NEW SpitFire Web Agent? It's a brand new interface!. Please give us a call or fill out our demo request form. https://www.spitfiredialers.com/demo

Thank you!

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Dovie Orndorff

Spitfire Dialer

2014-06-26

I can be demanding with special projects and modification requests to integrate our dialer to work with many various types of campaigns and your staff has always delivered.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jason White

With Complete Honesty...

2015-10-19

Having now worked as a Director of Marketing in the call center industry for over 20+ years I can say with complete honesty that I have seen it all!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer

The equipment I purchased never worked properly.

2017-10-23

None

Pros

It seemed relatively easy to use.

Cons

There was always a 3-5 second delay before the message was left so we were never able to use it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
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Matt Famighette

Simplicity at its best

2014-06-26

I like the user friendly software and report look-up are very easy to use.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Ed Nixon

Great product & even better customer service! They have the wow factor!

2018-06-22

Pros

Updated versions easy to install.

Cons

No alerts when available records expire. They could add links to frequently asked questions. Starting and stopping services is fine, logging into manager applications is a struggle sometimes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from OPC Marketing


Thank you Ed! Good news... we have notification for list exhausted on the latest version!

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FRED EMDUR

they undersold this product - it is amazing

2018-06-20

Pros

It dials very fast - very easy to use - II have been using dialing systems for years and this is by far the very best on the market.

Cons

NOTHING THIS PRODUCT IS THE BEST PRODUCT I EVER USED. I HAVE BEEN USING DIALING SYSTEMS FOR OVER 10 YEARS AND THIS IS THE VERY BEST - THANK YOU.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Nate Smith

Great Product, Great Training, Great After The Sale Support

2014-08-14

The Spitfire system is a wonderful piece of technology... Very easy to use, efficient and has everything you need to generate business AND train your people to improve while on the phone.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ben Halfen

Spitfire Dialers & OPC Marketing Review

2014-06-23

The products work well and are easy to use.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more