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SpitFire

Web-based predictive dialer software for call centers

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SpitFire Features

Features Summary

Functionality

4.4

/5

21

Total features

43

7 categories

SpitFire features

API
Alerts / Escalation
Auto-Dialer
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition

Common features of Auto Dialer software

API
Activity Dashboard
Activity Tracking
Answering Machine Detection
Auto-Dialer
Automatic Call Distribution
Automatic Outbound Dialer
CRM

Price starts from

70

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.4

/5

21

Price starts from

70

Per month

visit website

Total Features

43

Unique features

  • Data Import/Export

  • Campaign Management

  • Call Scheduling

  • Call Disposition

Functionality

4.5

/5

12.1K

Price starts from

14.99

Per month

learn more

Total Features

83

Features in Common

5

Unique features

  • Annotations

  • Calendar Management

  • Customizable Templates

  • Screen Recording

Functionality

4.4

/5

9.7K

Price starts from

14

Per month

visit website

Total Features

107

Features in Common

6

Unique features

  • Multi-User Collaboration

  • Calendar Management

  • Team Chat

  • Active Directory Integration

Common SpitFire comparisons

SpitFire logo
PIMS Dialer logo
SpitFirevsPIMS Dialer
SpitFire logo
PhoneBurner logo
SpitFirevsPhoneBurner

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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The best voice messaging system with text to speech we've integrated that's quick & easy to install.

Reviewed 4 years ago
Pros

Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard. We also almost never experience any major issues with connections or quality.

Cons

It does require a strong network for all the features to work seamlessly but once everything is in order, SPX maintains a strong connection & never drops a call. It's turned out to be a very pleasant experience since integration.

Vendor response

Thank you very much for taking the time to write a review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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With Complete Honesty...

Reviewed 7 years ago

Having now worked as a Director of Marketing in the call center industry for over 20+ years I can say with complete honesty that I have seen it all! I have worked with many, many dialers in my tenure and worked with many, many organizations that support them. And while I will refrain from speaking negatively about those in the past that seemed to turn in to a complete nightmare, (despite the due...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Spitfire dialer easily integrated with our phone system

Reviewed 4 years ago

We have a dialer that works most of the time and a 2nd dialer (older software) that was sold to us that is no longer being upgraded and that one barely works.

Pros

Fast setup and works. Has reporting features and can set time zones as well as you can now integrate with salesforce.

Cons

They suggest you reboot the system at least 1 time a week. Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.

Overall Rating
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  • Ease of use
  • Features
  • Customer support

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Spitfire review from multiple purchaser

Reviewed 8 years ago

I have been a Spitfire reseller since early 2006 and have purchased multiple Spitfire systems since then - see www.callcentremagic.com/clients.html for a representative listing of some of these sites, their missions, size and connectivity method used. Initially I was selling Spitfire Pro but ever since the launch of the more robust and fully featured Enterprise Edition my clients have been demanding...

Pros

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Cons

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  • Value for money
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My experience with the representatives of this company and the software are always excellent

Reviewed 4 years ago
Pros

Pretty much everything is OK , it is easy to navigate as a administrator and for the agents as well

Cons

The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected. Also if an agent duplicates the order in the dialer you cannot remove any of them. I also have an issue with the fact that if an agent forgets to print the order, I cannot go into the dialer and reprint it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great product & even better customer service! They have the wow factor!

Reviewed 4 years ago
Pros

Reliable & user friendly. Many features I wouldn't have expected but appreciate. Updated versions easy to install. I rarely have down time so productivity never stops.

Cons

No alerts when available records expire. They could add links to frequently asked questions. Starting and stopping services is fine, logging into manager applications is a struggle sometimes

Vendor response

Thank you Ed! Good news... we have notification for list exhausted on the latest version!

Overall Rating
  • Value for money
  • Ease of use
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Simplicity at its best

Reviewed 8 years ago

Having used predictive dialers since back in the day when T-1 Service was required for dial-tone connection and dialer servers were rack mounted with a PBX for connection to dial-tone all of this equipment at unbelievably high costs for the sake of doing business have certainly changed . Remember when telephone bills come in boxes delivered off the truck with a hand cart or a pallet made looking...

Pros

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Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great dialer, perfect for high volume call centres

Reviewed 4 years ago

Great dialier for businesses of any size, but particularly useful for small-med size dialing operations.

Pros

Economical for business and relatively cheap to set up, but doesn't lack in features. Easy to use alongside SalesForce, which is also a plus. Training was easy with a variety of options and the training documentation was actually very useful. Nice to have a completely integrated solution for all customer information as well as script help for callers.

Cons

Nothing that really sticks out, although the UI could used a bit of updating since it's outdated...but that doesn't affect the functionality.

Vendor response

Thank you for taking the time to review our SpitFire Enterprise call center software. Have you seen the NEW SpitFire Web Agent? It's a brand new interface!. Please give us a call or fill out our demo request form. https://www.spitfiredialers.com/demo Thank you!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Love Spitfire with some minor connection issues & learning curve

Reviewed 3 years ago

Spitfire has helped make our phone room run to the best of its ability!

Pros

It has helped us move from a small call center to a mid sized call center. We’ve been able to double our reps. It helps them stay on task, cuts time out of the day, and has made us much more efficient.

Cons

It took us a long time to learn and teach our reps how to use it to the best of their abilities. Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection. And some reps have not been aware of their incoming calls from time to time

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best software and support going.

Reviewed 4 years ago

Manages the team that generates the leads.

Pros

As a whole, it does the job. The software is always evolving. There's a few updates every year. The support team is spot on.

Cons

One thing I would like to see is better support for changing time zones. It needs to be able to not call during customers busy times.

Overall Rating
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Spitfire Dialers & OPC Marketing Review

Reviewed 8 years ago

Overall, we have been very happy working with Spitfire dialers and OPC. The products work well and are easy to use. When there is a problem, the OPC team is usually very quick to respond to our needs. We have recommended OPC and their products to many other organizations and will continue to do so in the future. The experience level of their technical staff varies by individual. (or so it seems)...

Pros

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Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Used for four years without an issue

Reviewed 4 years ago

Ability to broadcast our sales pitch extremely efficiently to many people in short space of time

Pros

Didn't take a rocket scientist to operate. Setup was fairly straightforward for a 40 Line setup. Had great success with our machine.

Cons

Some very small bugs from time to time, but nobody is perfect. Would have liked more CRM integrations.

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Satisfaction guaranteed

Reviewed 8 years ago

This is a great option for businesses who are required to contact hundreds or even thousands of people in a single day in an efficient matter. Constantly being upgraded. Quick and Helpful Customer Service Very Flexible, Accommodates to business needs.

Pros

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Cons

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