SpitFire Pricing Plan & Cost Guide

SpitFire

Web-based predictive dialer software for call centers

4.53/5 (19 reviews)

SpitFire Pricing

Starting from: $125.00/month

Pricing model: Subscription

Starting @ $125/agent/month

Group packages:

$620/month for 4 agents
$1860/month for 12 agents
$3720/month for 24 agents
$7440/month for 48 agents

Competitors Pricing

Jive Voice

Starting from: $19.95/month
Pricing model: Subscription

Prezly

Pricing model: Subscription

CallRail

Starting from: $30.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

MobilityCentral

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Pricing Comparison

How does SpitFire compare with other Communications apps?

Subscription plan?

SpitFire



95% of apps offer a
subscription plan

Free trial?

SpitFire



78% of apps have a
free trial

Freemium plan?

SpitFire



30% of apps have a
freemium plan

Pricing Comparison

Communications app prices shown are $/month




SpitFire Pricing Reviews

Pros
  • Economical for business and relatively cheap to set up, but doesn't lack in features. Easy to use alongside SalesForce, which is also a plus. Training was easy with a variety of options and the training documentation was actually very useful. Nice to have a completely integrated solution for all customer information as well as script help for callers.
Cons
  • Nothing that really sticks out, although the UI could used a bit of updating since it's outdated...but that doesn't affect the functionality.
67%
recommended this to a friend or a colleague

3 reviewers had the following to say about SpitFire's pricing:

Anonymous

Great dialer, perfect for high volume call centres

Used weekly for 1-2 years
Reviewed 2018-01-26
Review Source: Capterra

Great dialier for businesses of any size, but particularly useful for small-med size dialing operations.Economical for business and relatively cheap to set up, but doesn't lack in features. Easy to use alongside SalesForce, which is also a plus. Training was easy with a variety of options and the training documentation was actually very useful. Nice to have a completely integrated solution for all customer information as well as script help for callers.

Read the full review


SpitFire

Web-based predictive dialer software for call centers

Matt Famighette

Simplicity at its best

Reviewed 2014-06-26
Review Source: Capterra

Having used predictive dialers since back in the day when T-1 Service was required for dial-tone connection and dialer servers were rack mounted with a PBX for connection to dial-tone all of this equipment at unbelievably high costs for the sake of doing business have certainly changed . Remember when telephone bills come in boxes delivered off the truck with a hand cart or a pallet made looking into the SpitFire Dialer worth something to take the time and research. Having found the SpitFire Predictive Dialer solution was not surreal this software is very user friendly and extremely cost effective as well as delivering a big bang for the buck to a point it makes the cost of doing business less expensive hence yielding more profits especially during times like today where doing smart business and cutting back costs means more profits. Clould base dialing is a waste of time they give you four lines agent but there is no way of actually telling that being true because most of what goes on with the cloud is in the cloud and cannot be seen. I personally like the SpitFire Predictive Dialer system far better than any clould based service that I've used over the past six years.... With SpitFire I've been able to achieve goals with my business that I know using a cloud just wouldn't have made it possible. I like the user friendly software and report look-up are very easy to use. For me personally it's about the connect rate and nothing more as a matter of preference this software is for me I could care less about the over exaggerated bells and whistles that other companies offer SpitFire has it all they just make it simple and it's my number one choice of dialers.

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SpitFire

Web-based predictive dialer software for call centers

Mike Feeney

Spitfire review from multiple purchaser

Reviewed 2014-06-18
Review Source: Capterra

I have been a Spitfire reseller since early 2006 and have purchased multiple Spitfire systems since then - see www.callcentremagic.com/clients.html for a representative listing of some of these sites, their missions, size and connectivity method used. Initially I was selling Spitfire Pro but ever since the launch of the more robust and fully featured Enterprise Edition my clients have been demanding the newer release, which is written using .Net and Silverlight. I now have sites ranging from just 4 seats up to 50 seats using Enterprise, with a pending order for an initial test 25-seater going into a 5,000 strong call centre, split between Australia and the Philippines - I've been told the executives who were handed the proposal laughed when they compared our pricing to the much higher, forever ongoing hosted rentals they have to pay each month at the moment :-) Another site of interest has the Spitfire Enterprise server in North Sydney, Australia and 20 telemarketers based in LA, California; when the LA-based agents log on, the dialler immediately calls their extension back, holds that channel open then starts placing calls into Australia. Because the channels are already open, this results in very fast transfers as the dialler simply has to conference the channels together once it has detected a 'human'. Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems. In fact, I've yet to find a CRM or PBX we can't talk to... So, in summary I'd have to say that I wouldn't like my livelihood to depend on any other system, the Spitfire has proved itself again and again with different clients, sites, missions and technology - I couldn't endorse it enough for mission-critical calling.

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SpitFire

Web-based predictive dialer software for call centers