SpitFire Reviews

SpitFire

Web-based predictive dialer software for call centers

4.5/5 (20 reviews)

Pros
  • Great product & even better customer service. They have the wow factor.Ed N.Read the full review
  • Spitfire has helped make our phone room run to the best of its ability.Andrea T.Read the full review
  • Many features I wouldn't have expected but appreciate. Updated versions easy to install.Ed N.Read the full review
Cons
  • Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.Andrea T.Read the full review
  • The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.Christian C.Read the full review
  • Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.Verified ReviewerRead the full review
71%
recommended this to a friend or a colleague
Anonymous

The best voice messaging system with text to speech we've integrated that's quick & easy to install.

Used daily for 1-2 years
Reviewed 2018-05-07
Review Source: Capterra

Pros
Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard. We also almost never experience any major issues with connections or quality.

Cons
It does require a strong network for all the features to work seamlessly but once everything is in order, SPX maintains a strong connection & never drops a call. It's turned out to be a very pleasant experience since integration.

Response from OPC Marketing


Thank you very much for taking the time to write a review!

Rating breakdown

Value for money
Ease of use
Features
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Jason White

With Complete Honesty...

Reviewed 2015-10-19
Review Source: Capterra

Having now worked as a Director of Marketing in the call center industry for over 20+ years I can say with complete honesty that I have seen it all! I have worked with many, many dialers in my tenure and worked with many, many organizations that support them. And while I will refrain from speaking negatively about those in the past that seemed to turn in to a complete nightmare, (despite the due diligence I put forth before purchasing them) or the ones that absolutely, almost overnight mismanaged and almost destroyed my entire previous customer database. I will Instead focus my thoughts and words here to convey the complete truth with respect to the current one we operate with from OPC Marketing. Our call center has been for several years now been operating from the dialing solutions put together and supported by OPC Marketing and to say that the experience has been pleasurable would be a vast understatement! Aside from the fact that the functioning of the machine itself comes with complete ease and efficiency, for us, the added bonus has been the people at OPC themselves. From Warren. Abby and Brent, to Steve Brownrigg in the sales office and even the ownership themselves, we as a company could not possibly be happier and it is my utmost pleasure to say to anyone who may be in the market for a dialing solution, OPC in my view is literally the only way to go. The support we have had through them and still have today, from the customizations we have requested, to the IT support when needed (which is incredibly rare I might add) to the silly questions we may even ask of them from time to time All I can say is that we could not possibly be happier! They are proactive, innovative, and very much involved from the top to the bottom. Should anyone ever be assessing different dialer engines, platforms and or companies to move forward with, simply put.. Stop! Because you have already found what I believe and know is by far the best available on the market today, period! Most sincerely, Jason White Landmark Home Solutions

Rating breakdown

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Anonymous

Spitfire dialer easily integrated with our phone system

Used daily for 1-2 years
Reviewed 2018-03-16
Review Source: Capterra

We have a dialer that works most of the time and a 2nd dialer (older software) that was sold to us that is no longer being upgraded and that one barely works.

Pros
Fast setup and works. Has reporting features and can set time zones as well as you can now integrate with salesforce.

Cons
They suggest you reboot the system at least 1 time a week. Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.

Rating breakdown

Value for money
Ease of use
Features
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Likelihood to recommend: 4/10

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Mike Feeney

Spitfire review from multiple purchaser

Reviewed 2014-06-18
Review Source: Capterra

I have been a Spitfire reseller since early 2006 and have purchased multiple Spitfire systems since then - see www.callcentremagic.com/clients.html for a representative listing of some of these sites, their missions, size and connectivity method used. Initially I was selling Spitfire Pro but ever since the launch of the more robust and fully featured Enterprise Edition my clients have been demanding the newer release, which is written using .Net and Silverlight. I now have sites ranging from just 4 seats up to 50 seats using Enterprise, with a pending order for an initial test 25-seater going into a 5,000 strong call centre, split between Australia and the Philippines - I've been told the executives who were handed the proposal laughed when they compared our pricing to the much higher, forever ongoing hosted rentals they have to pay each month at the moment :-) Another site of interest has the Spitfire Enterprise server in North Sydney, Australia and 20 telemarketers based in LA, California; when the LA-based agents log on, the dialler immediately calls their extension back, holds that channel open then starts placing calls into Australia. Because the channels are already open, this results in very fast transfers as the dialler simply has to conference the channels together once it has detected a 'human'. Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems. In fact, I've yet to find a CRM or PBX we can't talk to... So, in summary I'd have to say that I wouldn't like my livelihood to depend on any other system, the Spitfire has proved itself again and again with different clients, sites, missions and technology - I couldn't endorse it enough for mission-critical calling.

Rating breakdown

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Christian Ceballos

My experience with the representatives of this company and the software are always excellent

Used daily for 2+ years
Reviewed 2018-06-21
Review Source: Capterra

Pros
Pretty much everything is OK , it is easy to navigate as a administrator and for the agents as well

Cons
The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected. Also if an agent duplicates the order in the dialer you cannot remove any of them. I also have an issue with the fact that if an agent forgets to print the order, I cannot go into the dialer and reprint it.

Rating breakdown

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Ease of use
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Ed Nixon

Great product & even better customer service! They have the wow factor!

Used daily for 2+ years
Reviewed 2018-06-22
Review Source: Capterra

Pros
Reliable & user friendly. Many features I wouldn't have expected but appreciate. Updated versions easy to install. I rarely have down time so productivity never stops.

Cons
No alerts when available records expire. They could add links to frequently asked questions. Starting and stopping services is fine, logging into manager applications is a struggle sometimes

Response from OPC Marketing


Thank you Ed! Good news... we have notification for list exhausted on the latest version!

Rating breakdown

Value for money
Ease of use
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Likelihood to recommend: 8/10

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Matt Famighette

Simplicity at its best

Reviewed 2014-06-26
Review Source: Capterra

Having used predictive dialers since back in the day when T-1 Service was required for dial-tone connection and dialer servers were rack mounted with a PBX for connection to dial-tone all of this equipment at unbelievably high costs for the sake of doing business have certainly changed . Remember when telephone bills come in boxes delivered off the truck with a hand cart or a pallet made looking into the SpitFire Dialer worth something to take the time and research. Having found the SpitFire Predictive Dialer solution was not surreal this software is very user friendly and extremely cost effective as well as delivering a big bang for the buck to a point it makes the cost of doing business less expensive hence yielding more profits especially during times like today where doing smart business and cutting back costs means more profits. Clould base dialing is a waste of time they give you four lines agent but there is no way of actually telling that being true because most of what goes on with the cloud is in the cloud and cannot be seen. I personally like the SpitFire Predictive Dialer system far better than any clould based service that I've used over the past six years.... With SpitFire I've been able to achieve goals with my business that I know using a cloud just wouldn't have made it possible. I like the user friendly software and report look-up are very easy to use. For me personally it's about the connect rate and nothing more as a matter of preference this software is for me I could care less about the over exaggerated bells and whistles that other companies offer SpitFire has it all they just make it simple and it's my number one choice of dialers.

Rating breakdown

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Customer support

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Anonymous

Great dialer, perfect for high volume call centres

Used weekly for 1-2 years
Reviewed 2018-01-26
Review Source: Capterra

Great dialier for businesses of any size, but particularly useful for small-med size dialing operations.

Pros
Economical for business and relatively cheap to set up, but doesn't lack in features. Easy to use alongside SalesForce, which is also a plus. Training was easy with a variety of options and the training documentation was actually very useful. Nice to have a completely integrated solution for all customer information as well as script help for callers.

Cons
Nothing that really sticks out, although the UI could used a bit of updating since it's outdated...but that doesn't affect the functionality.

Response from OPC Marketing


Thank you for taking the time to review our SpitFire Enterprise call center software.

Have you seen the NEW SpitFire Web Agent? It's a brand new interface!. Please give us a call or fill out our demo request form. https://www.spitfiredialers.com/demo

Thank you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Andrea Thompson

Love Spitfire with some minor connection issues & learning curve

Used daily for 6-12 months
Reviewed 2019-12-20
Review Source: Capterra

Spitfire has helped make our phone room run to the best of its ability!

Pros
It has helped us move from a small call center to a mid sized call center. We’ve been able to double our reps. It helps them stay on task, cuts time out of the day, and has made us much more efficient.

Cons
It took us a long time to learn and teach our reps how to use it to the best of their abilities. Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection. And some reps have not been aware of their incoming calls from time to time

Rating breakdown

Value for money
Ease of use
Features
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Likelihood to recommend: 7/10

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Wayne Montefusco

The best software and support going.

Used weekly for 2+ years
Reviewed 2018-06-22
Review Source: Capterra

Manages the team that generates the leads.

Pros
As a whole, it does the job. The software is always evolving. There's a few updates every year. The support team is spot on.

Cons
One thing I would like to see is better support for changing time zones. It needs to be able to not call during customers busy times.

Rating breakdown

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Ease of use
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Likelihood to recommend: 10/10

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Ben Halfen

Spitfire Dialers & OPC Marketing Review

Reviewed 2014-06-23
Review Source: Capterra

Overall, we have been very happy working with Spitfire dialers and OPC. The products work well and are easy to use. When there is a problem, the OPC team is usually very quick to respond to our needs. We have recommended OPC and their products to many other organizations and will continue to do so in the future. The experience level of their technical staff varies by individual. (or so it seems) The only negative feedback that I can give, is that when I work with the less experienced techs, I can all but assume that I will have to work with a Sr. tech later to totally resolve the problem. (or fix their mistakes) OPC has several people that I have 100% confidence in, but they also have several that I have only 50% confidence in. Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time. Overall the company would receive an "A" for a grade from me.

Rating breakdown

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Anonymous

Used for four years without an issue

Used daily for 1-2 years
Reviewed 2018-02-08
Review Source: Capterra

Ability to broadcast our sales pitch extremely efficiently to many people in short space of time

Pros
Didn't take a rocket scientist to operate. Setup was fairly straightforward for a 40 Line setup. Had great success with our machine.

Cons
Some very small bugs from time to time, but nobody is perfect. Would have liked more CRM integrations.

Rating breakdown

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Ease of use
Features
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Likelihood to recommend: 7/10

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FRED EMDUR

they undersold this product - it is amazing

Used daily for less than 6 months
Reviewed 2018-06-20
Review Source: Capterra

Pros
It dials very fast - very easy to use - II have been using dialing systems for years and this is by far the very best on the market. Thank you team.

Cons
NOTHING THIS PRODUCT IS THE BEST PRODUCT I EVER USED. I HAVE BEEN USING DIALING SYSTEMS FOR OVER 10 YEARS AND THIS IS THE VERY BEST - THANK YOU.

Rating breakdown

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Nate Smith

Great Product, Great Training, Great After The Sale Support

Reviewed 2014-08-14
Review Source: Capterra

The Spitfire system is a wonderful piece of technology... Very easy to use, efficient and has everything you need to generate business AND train your people to improve while on the phone. Best part about working with them is the customer service. For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must. How good of a job do they do for us: As we've grown our business over the last 5 years, we've bought 3 dialers from them as we have expanded and another dialer is on the way... Great job guys!

Rating breakdown

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Dovie Orndorff

Spitfire Dialer

Reviewed 2014-06-26
Review Source: Capterra

I am currently using your enterprise dialer as well as the preview dialer to market our products nationwide. I have enjoyed excellent results with your system and your support is Second to none.! I can be demanding with special projects and modification requests to integrate our dialer to work with many various types of campaigns and your staff has always delivered. Thank you for such a comprehensive system that is extremely easy to use .

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Anonymous

The equipment I purchased never worked properly.

Used occasionally for less than 6 months
Reviewed 2017-10-23
Review Source: Capterra

None

Pros
It seemed relatively easy to use.

Cons
It never actually worked. There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back. The owner contacted me a few years later and asked what he could do to make it right. He said he couldn't do that, but that NOW the enterprise version was out and there would be no delay with messages left. I reluctantly agreed to try the new version. Unfortunately, I had to spend another few grand on licensing. I can't remember his excuse, but I believe it had something to do with purchasing the actual ports from the company who makes the telephony boards? I can't remember. Either way, I had to PAY AGAIN, and AGAIN, it still did not work.

Rating breakdown

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Likelihood to recommend: 0/10

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Juan Medina

Satisfaction guaranteed

Reviewed 2014-07-30
Review Source: Capterra

This is a great option for businesses who are required to contact hundreds or even thousands of people in a single day in an efficient matter. Constantly being upgraded. Quick and Helpful Customer Service Very Flexible, Accommodates to business needs.

Rating breakdown

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Shane G

post url feature

Reviewed 2015-06-18
Review Source: Capterra

You guys (Jorge/Brent) were right on it and handled things well. Also helped apply some pressure to SHACO to make sure things were resolved. Good follow up. Thanks guys

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Sridhar Pallapotu

Auto dialer

Reviewed 2014-07-24
Review Source: Capterra

Ankit is doing a great job in helping us implement AutoDialer program which is in Beta phase. He is very knowledgeable and creative in finding solutions to our problems.

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Wayne Montefusco

Spitfire Enterprise Dialer

Reviewed 2014-11-20
Review Source: Capterra

The product is simple to use and does what it has to do once up and running. It does the job and it does it well.

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