Spoke Phone Features

Spoke Phone

Turn mobile phones into a cloud business phone system / PBX.

4.7/5 (43 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Active Directory Integration
Administrative Reporting
Alerts/Notifications
Audio / Video Conferencing
Audit Trail
Auto-Dialer
Automatic Call Distribution
Availability Indicator
Availability Management
CRM
Calendar Management
Call Center Management
Call Conferencing
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Screening
Call Scripting
Call Tracking
Call Transfer
Caller ID
Caller Profiles
Campaign Management
Chat/Messaging
Collaboration Tools
Communication Management
Compliance Management
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
Customer History
Customizable Caller ID
Customizable Reports
Electronic Signature
Employee Directory
Employee Management
Event Scheduling
Event Triggered Actions
File Sharing
File Transfer
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Knowledge Base Management
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-User Collaboration
Multiple Parties
Multiple Scripts
Office Directory
Online Voice Transmission
Open Database Design
Outbound Call Center
Phone Key Input
Progressive Dialer
Purchasing & Receiving
Queue Management
Real Time Data
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Reminders
Reporting & Statistics
Reporting/Analytics
Ring Groups
SIP Trunking
SMS Messaging
SSL Security
Screen Sharing
Survey/Poll Management
Task Management
Text to Speech
Third Party Integrations
Unified Communications
Video Conferencing
Virtual Call Center
Virtual Extensions
VoIP
VoIP Connection
Voice Customization
Voice Mail
Voicemail Transcription
Learn moreCompare App
API
Access Controls/Permissions
Active Directory Integration
Administrative Reporting
Alerts/Notifications
Audio / Video Conferencing
Audit Trail
Auto-Dialer
Automatic Call Distribution
Availability Indicator
Availability Management
CRM
Calendar Management
Call Center Management
Call Conferencing
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Screening
Call Scripting
Call Tracking
Call Transfer
Caller ID
Caller Profiles
Campaign Management
Chat/Messaging
Collaboration Tools
Communication Management
Compliance Management
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
Customer History
Customizable Caller ID
Customizable Reports
Electronic Signature
Employee Directory
Employee Management
Event Scheduling
Event Triggered Actions
File Sharing
File Transfer
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Knowledge Base Management
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-User Collaboration
Multiple Parties
Multiple Scripts
Office Directory
Online Voice Transmission
Open Database Design
Outbound Call Center
Phone Key Input
Progressive Dialer
Purchasing & Receiving
Queue Management
Real Time Data
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Reminders
Reporting & Statistics
Reporting/Analytics
Ring Groups
SIP Trunking
SMS Messaging
SSL Security
Screen Sharing
Survey/Poll Management
Task Management
Text to Speech
Third Party Integrations
Unified Communications
Video Conferencing
Virtual Call Center
Virtual Extensions
VoIP
VoIP Connection
Voice Customization
Voice Mail
Voicemail Transcription
Visit WebsiteCompare App
API
Access Controls/Permissions
Active Directory Integration
Administrative Reporting
Alerts/Notifications
Audio / Video Conferencing
Audit Trail
Auto-Dialer
Automatic Call Distribution
Availability Indicator
Availability Management
CRM
Calendar Management
Call Center Management
Call Conferencing
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Screening
Call Scripting
Call Tracking
Call Transfer
Caller ID
Caller Profiles
Campaign Management
Chat/Messaging
Collaboration Tools
Communication Management
Compliance Management
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
Customer History
Customizable Caller ID
Customizable Reports
Electronic Signature
Employee Directory
Employee Management
Event Scheduling
Event Triggered Actions
File Sharing
File Transfer
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Knowledge Base Management
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-User Collaboration
Multiple Parties
Multiple Scripts
Office Directory
Online Voice Transmission
Open Database Design
Outbound Call Center
Phone Key Input
Progressive Dialer
Purchasing & Receiving
Queue Management
Real Time Data
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Reminders
Reporting & Statistics
Reporting/Analytics
Ring Groups
SIP Trunking
SMS Messaging
SSL Security
Screen Sharing
Survey/Poll Management
Task Management
Text to Speech
Third Party Integrations
Unified Communications
Video Conferencing
Virtual Call Center
Virtual Extensions
VoIP
VoIP Connection
Voice Customization
Voice Mail
Voicemail Transcription
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Mobile apps

iOS App


0 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


75 reviews

Spoke Phone Feature Reviews

25 reviewers had the following to say about Spoke Phone's features:

Luke S.

Future proofing your telecommunications

2020-09-21

Spoke phone is a fantastic product that has allowed us to consolidate our entire work network to mobile, and future proof our business communications.

Pros

Clean and easy to use interface Rich feature set with lots of additional options to add value Integration with many third party services (such as CRM) Great tech support

Cons

Periodically a very small drop in call quality, but this appears to be continually improving and does not deter from the spoke experience

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Martin G.

The Future is Here!!

2019-01-23

We are a small, but growing team and have always battled with our phone systems. Number of incoming lines, number of handsets, complex configuration, no options for remote workers. Spoke has solved all these problems and given us much more functionality for less cost per month. We will never need to think about another phone system again. If we have 20 or 200 team members, or have 1 or 10 different locations, Spoke will make it all so simple.

Pros

Importantly, our team can also control when they are available for calls and easily access voice mail and call recordings. Conference Calls - WOW!

Cons

Nothing about the software, just be careful with blue tooth headset compatibility. Best to stick to the ones that have been tested and recommended by Spoke.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Hi Martin, thanks so much for the review.

We're looking forward to bringing AI voice productivity and integrations to your team this year!

Read more
Tim J.

Well on the way to something amazing

2019-04-02

Staff can keep their personal phone numbers private while making and receiving calls on their own mobile phones.

Pros

Spoke brings the best bits of the office phone systems we’ve always known using the tool we always have with us.

Cons

While Spoke is well on the way to greatness it’s still a work in progress. Features like the address book are still a little clunky but I’m told there are plans afoot for making it more user friendly and capable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dave R.

Spoke user review

2020-09-22

Positive and co-opertative

Pros

Enabled larger team to have access to calls Responsive help team

Cons

3rd party issues when in poor reception areas

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Thanks for your review Dave.

We are glad your team is enjoying the productivity that Spoke Phone can provide.

Yes, we understand the issues in areas of poor reception. As with all VoIP calls, you need to have good data connection (4G/LTE) to ensure good call quality. Alternatively, in poor reception areas you can flick over to carrier calling mode which will provide a better calling experience.

Read more
Randall J.

Its the frustrations that matter

2020-09-23

No desk phones, fully mobile

Pros

available on the mobile, anywhere, anywhere

Cons

the music and tones when answering a call...which my customer does not hear...but is already asking if i am there....

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Hi Randell,

Thanks for your review, and we are sorry you experienced issues with call connection time delay on Spoke Phone.

Please reach out to our customer support team as your issue is easily resolvable.

All the best
The Spoke Phone Team

Read more
Dave M.

Service is second to none

2019-03-13

Support is with real people!

Pros

Not having to deal with Telstra and having access to incoming and outgoing calls from anywhere

Cons

Has only been a month, but I can't think of anything, yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Hey Dave, thanks for the review and supporting Spoke Phone!

Be interested to see how you like the new Call Highlights feature. When you hear something on a call that you need to write down, just tap "Highlight" and Spoke goes back in time and transcribe what the person just said as a written-up note!

Be well, and thanks.

Read more
Peter N.

Instant Call Centre

2019-07-18

We can create a virtual call centre without any technical knowledge.

Pros

Easy to use Use on existing hardware - just a mobile phone Support is F*kn Fantastic

Cons

Call quality was up in the air and some technical issues at the start but that was from a 3rd party incorrectly setting this up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Hi CJ team., thanks for the review. Happy we could get you sorted out and up and running correctly!

Cheers, The Spoke Team

Read more
Damian C.

The team at Spoke have been extraordinarily helpful in getting our new system setup and running.

2018-07-27

Pros

The best thing is knowing that we are not missing incoming calls or that calls are sitting on an answering machine somewhere unchecked.

Cons

We are located in a regional community where data and cell connections are sometimes patchy which means that on occasion call quality can be a problem - but this is not unique to Spoke and is an issue with mobile coverage in our area.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Hi Damian, thanks for the review and your thoughts on Spoke.

We'll be sure to keep working on improving the service.

Cheers, The Spoke Team

Read more
Stacey D.

Spoke Phone are A+++ for price, service and ease!

2019-05-27

The customer service is excellent and the price is fantastic, especially if you make lots of calls. Thank you Spoke phone!

Pros

The spoke phone app is very user friendly, easy to call out and receive calls in.

Cons

Just remember to update your Automated message, as some customers ringing back complain about it sounding suspicious as the name of the company is said in a robotic voice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Regan B.

Unicrest

2021-08-06

Pros

it is very simple but gets the important stuff right like call quality and reliability (so far)

Cons

switchboard immediate integration with hubspot more admin controls like adjusting users settings remotely (very helpful) contact page pop up when customer calls in

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
ALAN E.

This platform works well and support is Excellent.

2020-11-20

We are really impressed with such a wonderful way to run call management in a very flexible way with very reasonable costs.

Pros

Easy and fast to set up and learn. Feature packed with many options to customise.

Cons

Calls received will not experience the usual answered by a person.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Thanks for the great review, Alan. So glad Spoke Phone is working well for you and your business!

Read more
James N.

Absolutely amazeballz

2020-01-31

Value and options for the dollar cannot be beaten ... customer service is superb ... they've won a loyal fan for a long time!

Pros

The ease of setup, use, functionality for our little team, and very intuitive design (ie, I hadn't read how to transfer calls but when I was faced with the need, I figured it out from the screen in the middle of the call in about 4 seconds)

Cons

Perhaps the record a greeting over a phone call may be improved a little, but nothing an iphone, a pillow, and a quiet room can't fix .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ian M.

Brilliant Solution

2019-11-07

Has been really Great to deal with Spoke - never otherwise for me.

Pros

Switched from Telstra land lines to Spoke in like 1 hour - just installed some IP desk phones and for a novice like me it was very easy - Can get through to Customer executive in seconds and the quality of assistance is perfect - highly recommend Spoke on all aspects of my experience

Cons

Calls have a slight delay to get call started - once connected its fine - we are looking at our network setup - apparently we need to adjust some settings to priorities Spoke calls.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Hi Ian, thanks so much for the review.

Glad Spoke Phone is working well for you, and yes, do get the network settings done - it will make a big difference.

Enjoy the Desk phone support1

Read more
Lance L.

Great for Small Business

2018-09-03

Always able to chat with someone!

Pros

Spoke Phone helps us operate all our small businesses, through our wireless/mobile phones.

Cons

I have not hand any problems or concerns about their service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Thanks for the kind words Lance. Glad Spoke Phone is working out so well for you in sunny Hawaii!

We'll let you know when the new voice productivity features come out - we would love to hear what you think.

Best regards, The Spoke Team

Read more
Jami-Lee T.

Much easier than other well known brands

2020-02-18

It also helps over the weekend, we never miss any calls.

Pros

We still have questions every now and then and the online chat box is really easy and convenient.

Cons

We'd really like an automatic text function so if someone leaves a voicemail they get a text saying we will call you back soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Hi Jami-Lee.

Thanks so much for the review and feedback about the auto-attendants.

We've some good plans for simplifying auto-attendants and the entire onboarding, so your feedback is helpful.

Best regards, Jason

Read more
Nicole S.

Easy to set up and run

2019-01-31

We needed a low cost phone solution which included an Australian phone number, and inbound calls that could be answered by anyone on the team.

Pros

Good options in terms of who answers what in the team and within how much time.

Cons

Some of the call history functionality is unhelpful (for example a missed call will disappear from your history if another team member deals with it) but I understand that Spoke are working on new functionality and settings all the time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Thanks Nicole,

Look out for another iteration of call history next week.

Best regards,
The Spoke Team

Read more
Josh S.

Amazing product

2020-01-01

Pros

Great for small and large businesses Ability to add several numbers Easy to transfer calls Love being able to track calls

Cons

The only thing is the delayed voice when on a call but it's not really that bad

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Hi Josh, thanks for the nice review.

Regarding your call delays, this is usually an easily resolved issue. It's either your Wi-Fi or you are forwarding a number that is adding a time delay as the call 'hops'.

Reach out to us on support, and we'll help you get it sorted. https://docs.spokephone.com/docs/wifi-requirements-for-spoke\


Read more
Shellie H.

This is a cost effective and reliable to service - we love it!

2018-07-25

Network efficiency and much lower bills than Telstra!

Pros

Integrating with our 1300 numbers was simple - call quality is good.

Cons

No negative feedback - any teething problems were easily and quickly resolved. That what customer support is for!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Hi Shellie, thanks for taking the time to write a review for Spoke Phone. We know you are very busy, so we appreciate it!

Cheers, The Spoke Team

Read more
Xan C.

Super

2018-09-22

Pros

Connects us all through one interface, takes away the phone line and lets us be mobile.

Cons

Functionality is good and it's easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Thanks for the review Xan, we appreciate your thoughts and input.

Looking forward to seeing how your team use our upcoming voice productivity features!

Read more
Jack M.

Verified Reviewer

Super Simple & Effective

2017-09-13

Pros

Spoke was live and ready to go in a couple of minutes and I can finally five up my desk phone.

Cons

The features are still light as they're pretty new but the team has been really responsive and adding new features almost daily!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No
Read more
Ian D.

Fantastic software Great customer service

2019-03-20

The best customer service i have ever had very friendly staff and very helpful the whole process was explained very well.I would highly recommend this company to anyone.

Pros

The software is very easy to use and extremely reliable i am using it to take calls from Australia and im living in Vietnam the call quality is fantastic i have had nothing but compliments from my clients.

Cons

no complaints at all very good software very reliable

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Hey Ian, thanks for the great review, we really appreciate it!

Cheers, the Spoke Team

Read more
Mandi F.

Spoke Review

2019-09-09

I like the fact that we can call from our "landline" number making us look bigger than we are!

Pros

Very easy to set up, and the support is fantastic.

Cons

The only thing I dislike about it is that it doesn't work with Apple Carplay, so if I am in my car and a call comes in, I can "answer" the call but nothing is there and they can't hear me or me hear them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Thanks Mandi!

Re: the Apple car play. Please try this.

Answer the call on the Spoke app. The audio should be coming out the iPhone.

then tap the audio button on Spoke and select your car Bluetooth.

Then see if the audio comes out the car.

We see issues with some folks on iPhones where if you answer on the phone, Apple will route the audio to the phone speaker even if you are connected to Bluetooth

Read more
Andrewe J.

Global business through Spoke

2019-02-26

Spoke allowed me to work remotely from another country and still be contactable through the office Phone.

Pros

The fact that i can work in another country and still be contactable by customers as if i was still in the office.

Cons

I was expecting to set the time i was at work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Thanks Andrew, we're glad you are enjoying Spoke!

Read more
Philip W.

Verified Reviewer

Clever and clear value

2017-09-14

Pros

Rapid rollout, and clever use of tech to provide convenience, privacy and efficient communication

Cons

Maybe consider licensing Zyte's video technology .

Rating breakdown

Value for money
Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
Read more
Justine P.

Great product to invest in.

2020-09-18

Pros

I like that it's very user-friendly and simple. Updates are also very great - they listen to what the customers want and make the improvements with them in mind. I also like the fact that this software is able to cross the borders between different team members no matter where in the world you are. Customer support is also superb and very friendly. I haven't encountered one single rude person when I ask for help via spoke. They are always ready to help - especially [SENSITIVE CONTENT HIDDEN]. Thank you for your help.

Cons

Dropped calls are happening from time to time but it's not really the software fault.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more