Spoke Phone Features

Spoke Phone

Turn mobile phones into your business phone system / PBX.

4.75/5 (36 reviews)

Spoke Phone Feature Summary

  • Team / Group calling (Hunt Groups)
  • Data encryption
  • Voice mail
  • Auto-attendant
  • Warm-transfer / call announce
  • Multiple company numbers
  • DDI / DID
  • Automated Availability / Presence / DND
  • 100% Mobile phone based
  • Dual-mode. VoIP and carrier calling
  • Voicemail transcription
  • Call recording
  • Carrier calling for rural / low bandwidth areas
  • Customized recordings, music, on-hold advaorials
  • Call reminders
  • Call routing
  • Call transfer
  • See who is calling
  • Automated employing on-boarding/off-boarding
  • Real time updates
  • Receive global calls
  • Security & encryption
  • Schedule-availability
  • IVR / voice recognition
  • Employee directory
  • Auto-availability

Competitor Feature Comparison

Administrative Reporting
Audit Trail
Automatic Backup
Availability Indicator
Availability Management
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Conferencing
Employee Management
IVR / Voice Recognition
Instant Messaging
Office Directory
Real Time Updates
Receiving
Reminders
Reporting & Statistics
SSL Security
Video Conferencing
Voice Mail
Learn moreCompare App
Administrative Reporting
Audit Trail
Automatic Backup
Availability Indicator
Availability Management
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Conferencing
Employee Management
IVR / Voice Recognition
Instant Messaging
Office Directory
Real Time Updates
Receiving
Reminders
Reporting & Statistics
SSL Security
Video Conferencing
Voice Mail
Visit WebsiteCompare App
Administrative Reporting
Audit Trail
Automatic Backup
Availability Indicator
Availability Management
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Conferencing
Employee Management
IVR / Voice Recognition
Instant Messaging
Office Directory
Real Time Updates
Receiving
Reminders
Reporting & Statistics
SSL Security
Video Conferencing
Voice Mail
Visit WebsiteCompare App

Mobile apps

iOS App


0 reviews

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


49 reviews

Spoke Phone Feature Reviews

25 reviewers had the following to say about Spoke Phone's features:

Tim Jeffries

Well on the way to something amazing

2019-04-02

Voicemail, transferring calls between users and call conferencing are all a breeze and features such as call recording and dictation are beginning to change our workflows for the better.

Pros

Spoke brings the best bits of the office phone systems we’ve always known using the tool we always have with us. More than that it extends beyond the abilities of traditional systems by leveraging the latest technological advances. Somehow it does all of this at a very reasonable price with excellent customer service.

Cons

While Spoke is well on the way to greatness it’s still a work in progress. Features like the address book are still a little clunky but I’m told there are plans afoot for making it more user friendly and capable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Martin Gamble

The Future is Here!!

2019-01-23

We are a small, but growing team and have always battled with our phone systems. Number of incoming lines, number of handsets, complex configuration, no options for remote workers. Spoke has solved all these problems and given us much more functionality for less cost per month. We will never need to think about another phone system again. If we have 20 or 200 team members, or have 1 or 10 different locations, Spoke will make it all so simple.

Pros

Importantly, our team can also control when they are available for calls and easily access voice mail and call recordings.

Cons

Nothing about the software, just be careful with blue tooth headset compatibility. Best to stick to the ones that have been tested and recommended by Spoke.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Hi Martin, thanks so much for the review.

We're looking forward to bringing AI voice productivity and integrations to your team this year!

Read more
Josh Saliba

Amazing product

2020-01-01

Pros

Great for small and large businesses Ability to add several numbers Easy to transfer calls Love being able to track calls

Cons

The only thing is the delayed voice when on a call but it's not really that bad

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Hi Josh, thanks for the nice review.

Regarding your call delays, this is usually an easily resolved issue. It's either your Wi-Fi or you are forwarding a number that is adding a time delay as the call 'hops'.

Reach out to us on support, and we'll help you get it sorted. https://docs.spokephone.com/docs/wifi-requirements-for-spoke\


Read more
Stacey Dowler

Spoke Phone are A+++ for price, service and ease!

2019-05-27

The customer service is excellent and the price is fantastic, especially if you make lots of calls. Thank you Spoke phone!

Pros

The spoke phone app is very user friendly, easy to call out and receive calls in.

Cons

Just remember to update your Automated message, as some customers ringing back complain about it sounding suspicious as the name of the company is said in a robotic voice. Easy to update though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
James Norman

Absolutely amazeballz

2020-01-31

Value and options for the dollar cannot be beaten ... customer service is superb ... they've won a loyal fan for a long time!

Pros

The ease of setup, use, functionality for our little team, and very intuitive design (ie, I hadn't read how to transfer calls but when I was faced with the need, I figured it out from the screen in the middle of the call in about 4 seconds)

Cons

Perhaps the record a greeting over a phone call may be improved a little, but nothing an iphone, a pillow, and a quiet room can't fix .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Damian Cooper

The team at Spoke have been extraordinarily helpful in getting our new system setup and running.

2018-07-27

Pros

The other feature we like the most is the ability to transfer incoming calls between people regardless of which office they are located in.

Cons

We are located in a regional community where data and cell connections are sometimes patchy which means that on occasion call quality can be a problem - but this is not unique to Spoke and is an issue with mobile coverage in our area.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Hi Damian, thanks for the review and your thoughts on Spoke.

We'll be sure to keep working on improving the service.

Cheers, The Spoke Team

Read more
Shellie Humphreys

This is a cost effective and reliable to service - we love it!

2018-07-25

Network efficiency and much lower bills than Telstra!

Pros

Integrating with our 1300 numbers was simple - call quality is good.

Cons

No negative feedback - any teething problems were easily and quickly resolved. That what customer support is for!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Hi Shellie, thanks for taking the time to write a review for Spoke Phone. We know you are very busy, so we appreciate it!

Cheers, The Spoke Team

Read more
Ian Mitchell

Brilliant Solution

2019-11-07

Has been really Great to deal with Spoke - never otherwise for me.

Pros

Switched from Telstra land lines to Spoke in like 1 hour - just installed some IP desk phones and for a novice like me it was very easy - Can get through to Customer executive in seconds and the quality of assistance is perfect - highly recommend Spoke on all aspects of my experience

Cons

Calls have a slight delay to get call started - once connected its fine - we are looking at our network setup - apparently we need to adjust some settings to priorities Spoke calls.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Hi Ian, thanks so much for the review.

Glad Spoke Phone is working well for you, and yes, do get the network settings done - it will make a big difference.

Enjoy the Desk phone support1

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Jami-Lee Titus

Much easier than other well known brands

2020-02-18

It also helps over the weekend, we never miss any calls.

Pros

We still have questions every now and then and the online chat box is really easy and convenient.

Cons

We'd really like an automatic text function so if someone leaves a voicemail they get a text saying we will call you back soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Hi Jami-Lee.

Thanks so much for the review and feedback about the auto-attendants.

We've some good plans for simplifying auto-attendants and the entire onboarding, so your feedback is helpful.

Best regards, Jason

Read more
Peter Nguyen

Instant Call Centre

2019-07-18

We can create a virtual call centre without any technical knowledge.

Pros

Easy to use Use on existing hardware - just a mobile phone Support is F*kn Fantastic

Cons

Call quality was up in the air and some technical issues at the start but that was from a 3rd party incorrectly setting this up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Hi CJ team., thanks for the review. Happy we could get you sorted out and up and running correctly!

Cheers, The Spoke Team

Read more
Nicole Selby

Easy to set up and run

2019-01-31

We needed a low cost phone solution which included an Australian phone number, and inbound calls that could be answered by anyone on the team.

Pros

Good options in terms of who answers what in the team and within how much time.

Cons

Some of the call history functionality is unhelpful (for example a missed call will disappear from your history if another team member deals with it) but I understand that Spoke are working on new functionality and settings all the time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Thanks Nicole,

Look out for another iteration of call history next week.

Best regards,
The Spoke Team

Read more
Dave Meney

Service is second to none

2019-03-13

Support is with real people!

Pros

Not having to deal with Telstra and having access to incoming and outgoing calls from anywhere

Cons

Has only been a month, but I can't think of anything, yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Hey Dave, thanks for the review and supporting Spoke Phone!

Be interested to see how you like the new Call Highlights feature. When you hear something on a call that you need to write down, just tap "Highlight" and Spoke goes back in time and transcribe what the person just said as a written-up note!

Be well, and thanks.

Read more
Ian Draper

Fantastic software Great customer service

2019-03-20

The best customer service i have ever had very friendly staff and very helpful the whole process was explained very well.I would highly recommend this company to anyone.

Pros

The software is very easy to use and extremely reliable i am using it to take calls from Australia and im living in Vietnam the call quality is fantastic i have had nothing but compliments from my clients.

Cons

no complaints at all very good software very reliable

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Hey Ian, thanks for the great review, we really appreciate it!

Cheers, the Spoke Team

Read more
Mandi Forrester-Jones

Spoke Review

2019-09-09

I like the fact that we can call from our "landline" number making us look bigger than we are!

Pros

Very easy to set up, and the support is fantastic.

Cons

The only thing I dislike about it is that it doesn't work with Apple Carplay, so if I am in my car and a call comes in, I can "answer" the call but nothing is there and they can't hear me or me hear them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Thanks Mandi!

Re: the Apple car play. Please try this.

Answer the call on the Spoke app. The audio should be coming out the iPhone.

then tap the audio button on Spoke and select your car Bluetooth.

Then see if the audio comes out the car.

We see issues with some folks on iPhones where if you answer on the phone, Apple will route the audio to the phone speaker even if you are connected to Bluetooth

Read more
Jack McQuire

Verified Reviewer

Super Simple & Effective

2017-09-13

Pros

It's great for tracking and giving visibility of all my calls.

Cons

The features are still light as they're pretty new but the team has been really responsive and adding new features almost daily!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No
Read more
Andrewe Johnstone

Global business through Spoke

2019-02-26

Spoke allowed me to work remotely from another country and still be contactable through the office Phone.

Pros

The fact that i can work in another country and still be contactable by customers as if i was still in the office.

Cons

I was expecting to set the time i was at work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Thanks Andrew, we're glad you are enjoying Spoke!

Read more
Xan Colman

Super

2018-09-22

Pros

Connects us all through one interface, takes away the phone line and lets us be mobile.

Cons

Functionality is good and it's easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Thanks for the review Xan, we appreciate your thoughts and input.

Looking forward to seeing how your team use our upcoming voice productivity features!

Read more
Philip White

Verified Reviewer

Clever and clear value

2017-09-14

Pros

Rapid rollout, and clever use of tech to provide convenience, privacy and efficient communication

Cons

Maybe consider licensing Zyte's video technology .

Rating breakdown

Value for money
Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
Read more
Lance Ling

Great for Small Business

2018-09-03

Always able to chat with someone!

Pros

Spoke Phone helps us operate all our small businesses, through our wireless/mobile phones.

Cons

I have not hand any problems or concerns about their service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Thanks for the kind words Lance. Glad Spoke Phone is working out so well for you in sunny Hawaii!

We'll let you know when the new voice productivity features come out - we would love to hear what you think.

Best regards, The Spoke Team

Read more
Mohamad Beydoun

Great Company, Product and Service

2019-03-21

The Team at Spoke, especially our rep are amazing at solving problems and explaining how to make the most of their extensive feature list.

Pros

Spoke is always bringing new and innovative changes into their product design. Its innovative, smart and works very well.

Cons

The Software worked great. When there was a problem, it was resolved and communicated effectively

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sam Hopkins

Spoke Phone Review

2019-03-18

Spoke is replacing our old phone system, we had big problems with the wiring in the building. This just works!

Pros

I love that you guys keep updating the app, I'm loving the features that you are adding.

Cons

Transfers can be a little fiddly, we are on cellular service as our wifi is terrible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
andrew doenicke

Refreshing to be dealing with a comms company that actually communicates and delivers.

2018-07-20

Simplicity, cost and flexibility.

Pros

Easy install, easy use and great functionality.

Cons

If any the only frustration was at the porting end of our existing suppliers however Spoke made the process easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Thanks Andrew, we appreciate your business and feedback. Looking forward to seeing how your team like he new feaures coming up!

Read more
Andrew Katz

Verified Reviewer

Incredibly easy to set up and use!

2017-09-13

Pros

No need to have employees give out personal mobile numbers anymore.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No
Read more
Anonymous
Founder & CEO (Human Resources company, 1-10 employees)
Verified Reviewer

Definitely worth a trial with your team!

2017-09-14

Pros

Spoke phone has to be something a start up or hi-growth business needs to consider It makes all the sense in the world with enabling highly effective communication in a cost effective manner.

Cons

none to date that we have experienced. It takes some getting used to, and there is a curve to get certain employees out of 'text only' mode but it does drive better conversations and communications, for sure.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
Read more
Andrew Aranovitch

Fantastic Customer Service

2019-03-08

Rep in customer service is fantastic. She is very efficient and knows the back end of the system well. She made our business phone changes online, with no troubles or fuss.

Pros

Easy to configure and change as business needs change.

Cons

Nothing to add to this section. All is working fine at the moment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Spoke Network


Thanks for the review Andrew, we really appreciate it!

Read more