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SugarSync Logo

SugarSync

Cloud file sharing, sync and backup from any device

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SugarSync Pricing, Features, Reviews and Alternatives

SugarSync product overview

Price starts from

7.49

Per month

Flat Rate

What is SugarSync?

SugarSync isn’t merely a back-up solution; you can sync all your files such as Microsoft Office documents and media to all your computers and web-enabled mobile phones, instantly. Store and back-up your files in our secure servers and access them from any web browser, anywhere, anytime. You can also share these files with your colleagues.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk

SugarSync pricing information

Value for money

3.7

/5

51

Starting from

7.49

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

SugarSync features

Functionality

4.2

/5

51

Total features

13

4 categories

Most valued features by users

API
Access Controls/Permissions
Automatic Backup
Web Access / Restoration
Search/Filter
Remote Access/Control
Cloud Backup
Real Time Synchronization

Functionality contenders

SugarSync users reviews

Overall Rating

4.1

/5

51

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.61/10
Rating distribution

5

4

3

2

1

24

15

9

1

2

Pros
Very good cloud file sharing service with user friendly interface that has industry standard features to be used either for an organization or specific group or individual use cases.
I found SugarSync user friendly and well suited for the purpose I required, which was to be able to access parts of our server remotely including without internet access.
Overall, SugarSync is a good cloud service to share files with automated notifications setup within a group that makes the communication and sharing easier.
Cons
But most of all, it is completely useless to me now because it no longer works with the latest MacOS. Mac pushes their users to update frequently to the latest, safest OS.
What they are relaying indicates that the problem was on the verge of being fixed, but that line has continued to be served up.
The bad thing, unlike similar ones, is that you can not edit the files online.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great file sharing solution

Reviewed 4 years ago

Overall, this is a wonderful solution for SMBs to efficiently share files without investing in a complicated enterprise solution that requires IT setup and maintenance.

Pros

The best thing about this software is that I can download the shared folder and sync locally so I don't HAVE to use the web app if I don't want to. I can drag and drop files and sub folders on my desktop and still sync with the cloud.

Cons

One team member in particular can't delete anything, files and folders she deletes keeps reappearing. We think this is because the version we have is older and not supported anymore, honestly. We have it as a legacy and they don't sell it anymore. I don't believe the newer versions have this issue.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Sharing individual files made easy

Reviewed 2 months ago

In the early days of cloud file storage and sharing there were some big players and some were small but very good. SugarSync belonged to the later and we loved it. The ease of sharing a file via right-clicking and generating a publicly accessible link was great. As time progressed, the other apps also progressed and SugarSync stood still for a while which led to a drop of speed and comparably pricier service then others offered. Even when privacy was a concern. So we dropped it.

Pros

When SugarSync became available it seemed to be the best option to share and sync files AND backup computers to the cloud. It was far more advanced then other software, privacy is supposedly better and it allowed simple sharing of single files and folders.

Cons

Unlike other solutions SugarSync either does not have any data centers in Europe or the servers are slow. Compared to other solutions uploading and syncing the files dragged and I had to wait to finish uploads of files which needed to be shared. Plus over time the client app became slightly aged and overall the system became pricey.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Ambitious product, sometimes falling short of expectations

Reviewed 10 months ago

It's flexible, easy to use, not always reliable when you have a lot of data

Pros

With SugarSync you can backup any folder on your machine, selectively share folders with different co-workers, grant read-only access to users whenever you need to share large amounts of materials.

Cons

I have been using SugarSync for more than ten years now, installing updates, re-installing from scratch several times, looking at forums for help... but still sometimes the local client gets stuck and does not update files (although it tells you that everything is OK, which is not true and you have to log on to your account via a browser to know). Please note that I am using SugarSync with a pretty large amount of folders and files, so I guess this kind of issues do not occur for users backing up and sharing just a few Gigabytes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great for small teams!

Reviewed 8 months ago

Use it daily as our main storage and share system.

Pros

Easy and intuitive. There was no learning curve. It stores files as if you share a desktop folder. There’s no active downloading needed to share.

Cons

There’s no indication that someone else has a file open. It saves both versions, but we are frequently running file compare to make sure everything is up to date.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SugarSync offers the folder specific syncing that very few others do.

Reviewed 4 years ago
Pros

Pretty much what it claims to do is what I like best about it. It's like being asked "What do you like best about a back scratcher?" It scratches my back! This software syncs my files and it does do allowing me to select the folders I want, which allows me to keep my computers set up in the folder structure that I want. (Most others, like Dropbox, which I also like and use, but for different reasons , make you use their folder.)

Cons

Once in a while there is a hiccup and the sync stops working properly for a certain folder. That can be a little nerve wracking to fix, but for the most part, it's a time saver. I also don't like that they went from freemium to pay only at one point; it's not that it wasn't worth it, but it always feels a little sneaky when you become reliant on something and then you're almost "forced" to keep going with it.

SugarSync FAQs and common questions

Q. What type of pricing plans does SugarSync offer?

SugarSync has the following pricing plans:
Starting from: $7.49/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of SugarSync?

SugarSync has the following typical customers:
Freelancers, Non Profit, Small Business


Q. What languages does SugarSync support?

SugarSync supports the following languages:
Chinese (Simplified), Chinese (Traditional), Dutch, English, Spanish


Q. Does SugarSync support mobile devices?

SugarSync supports the following devices:
Android, iPad, iPhone


Q. Does SugarSync offer an API?

Yes, SugarSync has an API available for use.


Q. What other apps does SugarSync integrate with?

SugarSync integrates with the following applications:
Dropbox Business, Google Drive, Fuze , Boxcryptor, Evernote Teams


Q. What level of support does SugarSync offer?

SugarSync offers the following support options:
Email/Help Desk

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