SugarSync Features

SugarSync

Cloud file sharing, sync and backup from any device

4.21/5 (48 reviews)

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API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Archiving & Retention
Audit Trail
Automatic Backup
Cloud Backup
Collaboration Tools
Commenting/Notes
Customizable Branding
Data Storage Management
Document Management
Document Storage
Drag & Drop
Encryption
File Sharing
Mobile Access
Offline Access
Real Time Editing
Real Time Synchronization
Remote Access/Control
Search/Filter
Secure Data Storage
Task Management
Two-Factor Authentication
Version Control
Web Access / Restoration
Workflow Management
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API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Archiving & Retention
Audit Trail
Automatic Backup
Cloud Backup
Collaboration Tools
Commenting/Notes
Customizable Branding
Data Storage Management
Document Management
Document Storage
Drag & Drop
Encryption
File Sharing
Mobile Access
Offline Access
Real Time Editing
Real Time Synchronization
Remote Access/Control
Search/Filter
Secure Data Storage
Task Management
Two-Factor Authentication
Version Control
Web Access / Restoration
Workflow Management
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Mobile apps

iOS App


58 reviews

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


16,532 reviews

SugarSync Feature Reviews

25 reviewers had the following to say about SugarSync's features:

Md Muhibbul C.

SugarSync Review

2019-09-22

Overall, SugarSync is a good cloud service to share files with automated notifications setup within a group that makes the communication and sharing easier.

Pros

1) Very good cloud file sharing service with user friendly interface that has industry standard features to be used either for an organization or specific group or individual use cases. 2) Probably little better in price comparison compared to other cloud file sharing services as per experience. 3) Able to add any user with different roles and permissions without any issue.

Cons

It's not free and trial version probably has some limitations. In addition, files will be removed after certain times of inactivity and may not be able to recover.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeremy A.

Verified Reviewer

Was perfect, now not functioning well

2018-04-05

Pros

Can sync any folder, customizable by device.

Cons

Lately, the desktop app hogs tons of resources and seems like it's constantly using 30 or more % processor. While it wasn't always this way, it's not completely reliable in terms of keeping files synced- I've had issues with file versions getting mixed up after thinking/expecting they were in sync. This requires a app exit and restart to re-trigger the syncing process.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: GetApp
Helpful?   Yes   No
Read more
Marisa E.

Not great for teams

2020-02-25

We were trying to use it to share files among our remote team but it created way more headache than anything else. It was also a pain to get our accounts cancelled. We moved to G-Suite and have never been happier.

Pros

The fact that there was a backup online as well as on your machine was nice. Being able to share folders theoretically seems great.

Cons

Maybe it was just based on how we used the product but for us, my boss had access to the main folder and he had to share permission with people to get access to it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Education Management company, 1001-5000 employees)
Verified Reviewer

Ambitious product, sometimes falling short of expectations

2021-10-23

It's flexible, easy to use, not always reliable when you have a lot of data

Pros

With SugarSync you can backup any folder on your machine, selectively share folders with different co-workers, grant read-only access to users whenever you need to share large amounts of materials.

Cons

I have been using SugarSync for more than ten years now, installing updates, re-installing from scratch several times, looking at forums for help... but still sometimes the local client gets stuck and does not update files (although it tells you that everything is OK, which is not true and you have to log on to your account via a browser to know). Please note that I am using SugarSync with a pretty large amount of folders and files, so I guess this kind of issues do not occur for users backing up and sharing just a few Gigabytes.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew R.

Perfect cloud based storage application for home users. Uploading by email is a nice feature

2018-05-14

Pros

Setting permissions on the files is easy to do, and they give you a good amount of storage to start with.

Cons

Cost is relatively cheap, but I lost access to files when I decided not to pay my subscription.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Bud H.

Sync across multiple machines

2018-02-22

The ability to access and change a file from multiple systems and have the change propagated to multiple locations.

Pros

The interface is almost intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sanel P.

SugarSync - A Very Useful Cloud Service

2019-08-15

Better for personal use than business usage.

Pros

Great desktop and mobile environments.

Cons

Pricey for a lack of advanced collaboration features.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Yvonne T.

SugarSync

2019-08-16

Great way to securely share files with coworkers or clients.

Pros

It is easy to share and access files securely.

Cons

It isn't supported for use with a server.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Public Safety company, 51-200 employees)
Verified Reviewer

SugarSync

2019-08-31

This software is reliable and versatile in allowing synchronization with only selected folders.

Pros

Great desktop and mobile environments.

Cons

It isn't supported for use with a server and can be cumbersome with many users. Somewhat pricey compared to other applications.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Martha V.

Sugar Sync user

2020-09-06

Generally was exactly what I required with a good result

Pros

I found SugarSync user friendly and well suited for the purpose I required, which was to be able to access parts of our server remotely including without internet access.

Cons

Sometimes there was a double save of documents which was confusing. In these cases we would need to work out which was the latest document and delete the oversave.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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N. Jordan L.

Verified Reviewer

File-syncing and backup across entire sales team

2018-10-24

Pros

Easy way to share sales resources documents in a place where everyone on sales team can access and upload edits.

Cons

Organization can be somewhat cumbersome with so many users

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Great back up software.

2018-04-30

Pros

Ran seamless in the background and made it easy to store all files and data in the cloud.

Cons

I eventually switched to just using google drive which is a lot more affordable and it works better with other software I use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Blaine M.

Very nice file sync program.

2018-09-02

Overall we are very happy with sugarsync.

Pros

What i think sets SugarSync apart from other file sync programs is that you can chose to sync any file or folder on your computer. You don't have to change your file structure or drop files in a certain spot to sync.

Cons

I would like the ability to access and restore files of other users in our company account.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Amanda D.

Decent resource for multiple users

2018-08-15

Pros

The app allows us to easily access files on the go.

Cons

When a new file is uploaded the date does not change to the most recent date. Moving files is a bit cumbersome as there is no ability to drag and drop to move files among folders.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
David H.

Sugarsync is an easy to use backup solution.

2018-06-20

Pros

I was up an running in no time at all.

Cons

The thing I least liked about the software was the cost and functionality. I had better results using other free alternative cloud base backup software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Alaina D.

Verified Reviewer

Great cloud file-sharing!

2018-04-30

Sugar Sync's quick file storing and sharing software is a must-have for any business.

Pros

The SugarSync app is great to keep files organized and file share with a team of employees. Keeping files on a cloud base software saves from storing larger files on our computers.

Cons

Sugar Sync seems to require an update every week or two that takes a very long time to complete.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nathan H.

I have used sugarsync to keep my files secure and structured how I like them.

2018-06-13

Pros

I also like the ability to share folders with permissions when necessary.

Cons

From the business side, nothing. From the personal side, just wish I could automatically backup photos since that's near and dear to me. Not a huge deal, though, more or a nice to have. I still think sugarsync is a great offering.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Dan N.

A Hidden Gem

2019-05-30

Pros

I really like how I can right click a file a create a public link. Other software requires to go into the website a get a link, which is many more steps. I also really like the versioning

Cons

I wish it had more integrations to other software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Scott F.

SugarSync has by-far been the most reliable file-sync program I have used to date.

2018-05-05

SugarSync allows me to easily syncronize files between all of my computers without having to move them from their original locations into a central folder.

Pros

All the other systems require you to move your data into a specific folder they create, but SugarSync allows you to right click on any file/folder on your computer (including network drives and external drives) and choose to sync the right where they stand.

Cons

The price is the worst part of this program - it is far more expensive than any other program like it that I have ever used, and each year I am forced to think hard on whether or not I want to renew them or not. They are at least 5 times more expensive than their closest competitor, and the only justification is syncing files/folder where they sit.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Rebecca T.

Easy to use with comparable price point

2021-01-04

Pros

App was easy to use and teach employees to use, implementation was smooth transition from previous app. Integration with other apps worked better than other apps used by company.

Cons

Pricing for small business use is a bit too high.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Camila A.

Verified Reviewer

It seems to me an extremely useful tool!

2018-07-03

Pros

I have been using this tool very recently because I met it a short time ago, however, it seems too useful!

Cons

One of the few things that plays this great tool is its price, I think it is a bit high, however, if you are a person who wants everything to be in the cloud for more protection, in the end you will end up looking for the best quality and ease.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jason B.

Solid product that got the job done

2018-03-21

Pros

I liked the ease of setting up everything. The online tutorial I found was super helpful and had everything done pretty quickly.

Cons

We found another solution that integrates well, but I would still recommend it if someone asked.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Nicole S.

I tried using this software in lieu of using Drop Box or Google Drive.

2018-03-08

Pros

I liked that this software would keep your existing file structure so that it was basically like having your desktop available anywhere at anytime.

Cons

I didn't think the cost was worth it for the folder structure feature. And since it was a recurring charge, I decided to find another type of software to fit my needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 1-10 employees)
Verified Reviewer

This Software Has Stopped Working with the Latest MacOS

2019-10-14

It had served me well for a long time, although things always seemed a little on the verge of breaking down.

Pros

I liked that you can select the folders that you want to sync, back when the software used to work. It used to be a decent product and serve a role in the syncing world that other software didn't.

Cons

It occasionally would get buggy and there would be a need a few times a year to get on the phone with customer service and resolve new issues. But most of all, it is completely useless to me now because it no longer works with the latest MacOS. Mac pushes their users to update frequently to the latest, safest OS. There is no way anyone should not upgrade because they want to keep using SugarSync.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

SugarSync offers the folder specific syncing that very few others do.

2018-07-13

Pros

Pretty much what it claims to do is what I like best about it. It's like being asked "What do you like best about a back scratcher?" It scratches my back! This software syncs my files and it does do allowing me to select the folders I want, which allows me to keep my computers set up in the folder structure that I want. (Most others, like Dropbox, which I also like and use, but for different reasons , make you use their folder.)

Cons

That can be a little nerve wracking to fix, but for the most part, it's a time saver. I also don't like that they went from freemium to pay only at one point; it's not that it wasn't worth it, but it always feels a little sneaky when you become reliant on something and then you're almost "forced" to keep going with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more