SugarSync Features

SugarSync

Cloud file sharing, sync and backup from any device

4.2/5 (44 reviews)

SugarSync Feature Summary

  • Sync Multiple Devices
  • Automatic Online Backup
  • Access all your data on-the-go
  • Data Security & Protection
  • Remote File Access
  • Folder & File Sharing

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Mobile apps

iOS App


13 reviews

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


16,504 reviews

SugarSync Feature Reviews

25 reviewers had the following to say about SugarSync's features:

Sanel Puthiyath

SugarSync - A Very Useful Cloud Service

2019-08-15

Better for personal use than business usage.

Pros

Great desktop and mobile environments.

Cons

Pricey for a lack of advanced collaboration features.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Md Muhibbul Chowdhury

SugarSync Review

2019-09-22

Overall, SugarSync is a good cloud service to share files with automated notifications setup within a group that makes the communication and sharing easier.

Pros

1) Very good cloud file sharing service with user friendly interface that has industry standard features to be used either for an organization or specific group or individual use cases. 2) Probably little better in price comparison compared to other cloud file sharing services as per experience. 3) Able to add any user with different roles and permissions without any issue.

Cons

It's not free and trial version probably has some limitations. In addition, files will be removed after certain times of inactivity and may not be able to recover.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeremy Aho

Verified Reviewer

Was perfect, now not functioning well

2018-04-05

Pros

Can sync any folder, customizable by device.

Cons

Lately, the desktop app hogs tons of resources and seems like it's constantly using 30 or more % processor. While it wasn't always this way, it's not completely reliable in terms of keeping files synced- I've had issues with file versions getting mixed up after thinking/expecting they were in sync. This requires a app exit and restart to re-trigger the syncing process.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: GetApp
Helpful?   Yes   No
Read more
Marcos Glucksmann

A great way to share files and keep them always updated, anywhere, anytime!

2018-03-20

Pros

This application allows backups and automatic synchronizations on all devices.

Cons

You can edit them through a program on your computer, but as soon as the file is saved, it can be updated immediately and automatically in all the folders in which it is located.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Public Safety company, 51-200 employees)

SugarSync

2019-08-31

This software is reliable and versatile in allowing synchronization with only selected folders.

Pros

Great desktop and mobile environments.

Cons

It isn't supported for use with a server and can be cumbersome with many users. Somewhat pricey compared to other applications.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dan Nguyen

A Hidden Gem

2019-05-30

Pros

I really like how I can right click a file a create a public link. Other software requires to go into the website a get a link, which is many more steps. I also really like the versioning

Cons

I wish it had more integrations to other software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Samantha Crawford

Love sugarsync for 2 way syncing of files

2018-03-07

Love its usability and how it backs up all my files!

Pros

My files are backup automatically to the cloud and I can select which folders are backed up automatically and can even change this on multiple devices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Great back up software.

2018-04-30

Pros

Great interface.

Cons

I eventually switched to just using google drive which is a lot more affordable and it works better with other software I use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 11-50 employees)

Great Tool To Store Company Documents

2019-12-19

Overall the experience has been good using this tool.

Pros

You can use this either as a web app, native app, or sync it with your computer. It is easy to use for anyone.

Cons

Sometimes the syncing between the different ways to use this tool can create issues by not keeping everything updated together.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Camila Alvarez Ayala

It seems to me an extremely useful tool!

2018-07-03

Pros

I have been using this tool very recently because I met it a short time ago, however, it seems too useful!

Cons

One of the few things that plays this great tool is its price, I think it is a bit high, however, if you are a person who wants everything to be in the cloud for more protection, in the end you will end up looking for the best quality and ease.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Nathan Herkelrath

I have used sugarsync to keep my files secure and structured how I like them.

2018-06-13

Pros

I enjoy backing up all my folders in the same structure I created them on my computer. When I need to go to my backups (never ideal) I can quickly get why I need fast. I also like the ability to share folders with permissions when necessary.

Cons

From the personal side, just wish I could automatically backup photos since that's near and dear to me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
David Hall

Sugarsync is an easy to use backup solution.

2018-06-20

Pros

I was up an running in no time at all.

Cons

The thing I least liked about the software was the cost and functionality. I had better results using other free alternative cloud base backup software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jason Bedell

Solid product that got the job done

2018-03-21

Pros

I liked the ease of setting up everything. The online tutorial I found was super helpful and had everything done pretty quickly.

Cons

We found another solution that integrates well, but I would still recommend it if someone asked.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Nicole Snell

I tried using this software in lieu of using Drop Box or Google Drive.

2018-03-08

Pros

I liked that this software would keep your existing file structure so that it was basically like having your desktop available anywhere at anytime.

Cons

I didn't think the cost was worth it for the folder structure feature. And since it was a recurring charge, I decided to find another type of software to fit my needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Alaina Davis

Great cloud file-sharing!

2018-04-30

Sugar Sync's quick file storing and sharing software is a must-have for any business.

Pros

The SugarSync app is great to keep files organized and file share with a team of employees. Keeping files on a cloud base software saves from storing larger files on our computers.

Cons

Sugar Sync seems to require an update every week or two that takes a very long time to complete.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bud Hartley

Sync across multiple machines

2018-02-22

The ability to access and change a file from multiple systems and have the change propagated to multiple locations.

Pros

The interface is almost intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Scott Friend

SugarSync has by-far been the most reliable file-sync program I have used to date.

2018-05-05

SugarSync allows me to easily syncronize files between all of my computers without having to move them from their original locations into a central folder.

Pros

The biggest feature of this program, and the one I admire the most, is the ability to sync files and folders anywhere on the computer without having to move them to a specific folder.

Cons

The price is the worst part of this program - it is far more expensive than any other program like it that I have ever used, and each year I am forced to think hard on whether or not I want to renew them or not. They are at least 5 times more expensive than their closest competitor, and the only justification is syncing files/folder where they sit.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Professional Training & Coaching company, 1-10 employees)

Great features to sync and backup files in the cloud

2019-11-26

Overall, I love using this software to back up and share my files with others. It was easy to use and has features that other competitors didn't have.

Pros

Sugarsync is easy to use and configure so it's accessible on all devices.

Cons

Over the years the price of the plans have gone up compare to other competitors like Dropbox and Google Drive.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jay Atkinson

It works well overall but there are better options out there

2019-05-15

It was pretty easy to use and setup though.

Pros

Easy to Use Has nice sharing features between computers

Cons

Problems with updating software particularly between computers that caused sync issues

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Yvonne Thomas

SugarSync

2019-08-16

Great way to securely share files with coworkers or clients.

Pros

It is easy to share and access files securely.

Cons

It isn't supported for use with a server.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 1-10 employees)

This Software Has Stopped Working with the Latest MacOS

2019-10-14

It had served me well for a long time, although things always seemed a little on the verge of breaking down.

Pros

I liked that you can select the folders that you want to sync, back when the software used to work. It used to be a decent product and serve a role in the syncing world that other software didn't.

Cons

It occasionally would get buggy and there would be a need a few times a year to get on the phone with customer service and resolve new issues. But most of all, it is completely useless to me now because it no longer works with the latest MacOS. Mac pushes their users to update frequently to the latest, safest OS. There is no way anyone should not upgrade because they want to keep using SugarSync.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

SugarSync offers the folder specific syncing that very few others do.

2018-07-13

Pros

Pretty much what it claims to do is what I like best about it. It's like being asked "What do you like best about a back scratcher?" It scratches my back! This software syncs my files and it does do allowing me to select the folders I want, which allows me to keep my computers set up in the folder structure that I want. (Most others, like Dropbox, which I also like and use, but for different reasons , make you use their folder.)

Cons

That can be a little nerve wracking to fix, but for the most part, it's a time saver. I also don't like that they went from freemium to pay only at one point; it's not that it wasn't worth it, but it always feels a little sneaky when you become reliant on something and then you're almost "forced" to keep going with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Aviation & Aerospace company, 1-10 employees)

Great File Sync Software

2020-01-15

Needed to have up to date copies of all my files and photos on all my computers. Sugarsync did this with ease, running in the background so that everything was always up to date

Pros

Very easy to set up and use.

Cons

Had some glitches early on but updates fixed them

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Marisa Eikenberry

Not great for teams

2020-02-25

We were trying to use it to share files among our remote team but it created way more headache than anything else. It was also a pain to get our accounts cancelled. We moved to G-Suite and have never been happier.

Pros

The fact that there was a backup online as well as on your machine was nice. Being able to share folders theoretically seems great.

Cons

But he wasn't always available so we'd have to download the file and send it to the person who needed it. Over time, this became really hard to manage as well as a version control issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
N. Jordan Luster

File-syncing and backup across entire sales team

2018-10-24

Pros

Easy way to share sales resources documents in a place where everyone on sales team can access and upload edits.

Cons

Organization can be somewhat cumbersome with so many users

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more