SuperReceptionist Pricing, Features, Reviews & Comparison of Alternatives

SuperReceptionist

Reception service and contact center with multi-agent access

3.8/5 (5 reviews)

SuperReceptionist overview

What is SuperReceptionist?

SuperReceptionist is a plug-and-play software for cloud-based reception that can be accessed from any web browser to perform tasks such as routing calls to agents, scheduling response calls, setting follow-up reminders, and monitoring call records. SuperReceptionist offers a clear and user-friendly interface that integrates with any ERP or CRM including Salesforce and Zoho CRM.

SuperReceptionist users are assigned a special business phone number that diverts calls from clients and customers to an automated IVR receptionist. Users can assign and transfer specific calls to the right agent so that important queries are efficiently handled. Calls can also be routed based on the time of day to avoid missing important calls made after business hours. Once a call is completed, SuperReceptionist automatically creates a support ticket with a link to the customer’s records.

Team members and agents can receive reminders for missed calls and follow ups, as well as organize tasks with a to-do list. All calls are identified using caller ID pop-up, even if the number is not saved on the agent’s mobile. Users can mark the status of every lead and take descriptive notes about conversations.

Business owners using SuperReceptionist can automatically record customers’ calls for playback and keep a tab on conversations for future references. Users can enable voicemails and route calls intelligently from anywhere around world together with the multi language IVR for round-the-clock customer service.
www.knowlarity.com

Pricing

Starting from
$20/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, India

Supported languages

English
SuperReceptionist screenshot: Insights gives SuperReceptionist users the summary of their account How to add an agent?SuperReceptionist screenshot: Users can see how many calls have been received and when with SuperRececptionistSuperReceptionist screenshot: Filter results based on plans and check up on which agents answered which calls with SuperReceptionistSuperReceptionist screenshot: View customer cases, names and numbers and check caller history with SuperReceptionistSuperReceptionist screenshot: Edit customer / caller information with SuperReceptionistSuperReceptionist screenshot: Users can update their account information and settings with SuperReceptionistCall logs and recordings

SuperReceptionist user reviews

Value for money
Features
Ease of use
Customer support
  2.5
  4.0
  3.6
  2.2
Tapesh bhargava

Perfect Solution for virtual cloud Telephony

Used daily for 6-12 months
Reviewed 2019-11-19
Review Source: Capterra

Pros
Setup is very easy and user friendly , a person having non technical skills can easily setup things.

Cons
Lots of competitors now in the market which offers low price as comparison to knowlarity

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anand Sharma

Good cloud telephony product

Used daily for 1-2 years
Reviewed 2018-03-23
Review Source: Capterra

Pros
Good cloud telephony product available in market, its a good replacement to physical PBX system. No a single call is missed, Now our executive are always directly reachable to our customers.

Cons
I did not find any loopholes so far, there were few issues with communication service operators which effected Supereceptionist couple of occasions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ashwin D

Terrible Customer Service

Used daily for 2+ years
Reviewed 2019-11-30
Review Source: Capterra

Pros
Helps in answering calls efficiently amongst many executives.

Cons
Any time I talk to them about pricing I feel like I am being taken for a ride. They will onboard you at a lower rate and then take you for a ride. If Service is down then very little response from the service team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Jake Partee

Terrible Customer Service

Used occasionally for free trial
Reviewed 2019-02-24
Review Source: Capterra

Pros
The features for the product and Knowlarity website are great

Cons
Knowlarity customer service sucks honestly. It takes forever to hear from them to get your free trial and then they back out on supporting you or allowing you to use their service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Anonymous

Product is good, Support is bad

Used daily for 2+ years
Reviewed 2018-06-05
Review Source: GetApp

Pros
Easy to Use, Cost effective. Product is simple and build quality is good. However innovations are required.

Cons
As product grew, lot of limitations have been put up. Plus the support has turned very pathetic. It takes days to get a simple request solved. Chat support agents do not respond.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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SuperReceptionist pricing

Starting from
$20/month
Pricing options
Subscription
Free trial
View Pricing Plans

Basic: $20/month

Advanced: $30/month

Premium: $50/month

Enterprise: Contact SuperRecpetionist for custom pricing

SuperReceptionist features

Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Voice Mail

API (244 other apps)
Activity Dashboard (151 other apps)
Automatic Notifications (116 other apps)
Chat (139 other apps)
Collaboration Tools (88 other apps)
Communication Management (116 other apps)
Conferencing (110 other apps)
Contact Management (99 other apps)
Customizable Branding (90 other apps)
Instant Messaging (118 other apps)
Real Time Reporting (90 other apps)
Reporting & Statistics (156 other apps)
Third Party Integration (184 other apps)
Video Conferencing (109 other apps)

Videos and tutorials

Additional information for SuperReceptionist

Key features of SuperReceptionist

  • Web interface
  • Mobile app
  • 128 bit security
  • Unified management
  • Blacklisting
  • Welcome greeting
  • Programmable extensions
  • Dynamic greetings
  • Time based routing
  • Click-to-call
  • Voicemail
  • Advanced call forwarding
  • Advance IVR
  • Multiple language messages
  • Custom on-hold music
  • Custom SMS API
  • Multi-agent free login
  • Multi-agent login (Role level access)
  • Incall transfer
  • Outbound dialer
  • Automated outbound calling
  • Personalized IVR
  • API
  • Past call hooks (Hook API)
  • CRM integration
  • Reports and alerts
  • Real-time analytics
  • Call logs
  • Email reports
  • SMS acknowledgement
  • SMS notification
  • QuickDial basic
  • Customized reports
  • Call recording
  • QuickDial+
  • Unique VIP number
  • International number
  • Toll free number
  • Custom sender ID
  • Virtual number pool
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Benefits

SuperReceptionist’s sleek web interface can be accessed from any web browser allowing users to login from nearly anywhere to schedule response for calls, ensuring that users never miss a business lead or leave behind an unhappy customer.

Dynamic greetings and multi-lingual messages greet callers depending on their location, and the customizable SMS API allows users to acknowledge them right after a call, as well as check up on how an agent responded to customer queries.

All incoming calls will auto-direct to selected agents who can also login and access complete call data, the dashboard and CRM to track and manage calls.

SuperReceptionist’s location-based routing lets users route calls to agents based on the incoming caller’s on geographic location.

Users can extract insights on marketing campaigns and view valuable call reports generated by SuperReceptionist using dynamic real-time analytics.