SuperReceptionist Features

SuperReceptionist

Reception service and contact center with multi-agent access

3.8/5 (5 reviews)

SuperReceptionist Feature Summary

  • Web interface
  • Mobile app
  • 128 bit security
  • Unified management
  • Blacklisting
  • Welcome greeting
  • Programmable extensions
  • Dynamic greetings
  • Time based routing
  • Click-to-call
  • Voicemail
  • Advanced call forwarding
  • Advance IVR
  • Multiple language messages
  • Custom on-hold music
  • Custom SMS API
  • Multi-agent free login
  • Multi-agent login (Role level access)
  • Incall transfer
  • Outbound dialer
  • Automated outbound calling
  • Personalized IVR
  • API
  • Past call hooks (Hook API)
  • CRM integration
  • Reports and alerts
  • Real-time analytics
  • Call logs
  • Email reports
  • SMS acknowledgement
  • SMS notification
  • QuickDial basic
  • Customized reports
  • Call recording
  • QuickDial+
  • Unique VIP number
  • International number
  • Toll free number
  • Custom sender ID
  • Virtual number pool

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Authentication
Automatic Call Distribution
Automatic Lead Distribution
Automatic Notifications
CRM Integration
Call Center Management
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Tracking
Call Transfer
Caller ID
Computer Telephony Integration
Conferencing
Contact History
Customer History
Email Integration
IVR / Voice Recognition
Mobile Alerts
Mobile Integration
Queue Manager
Real Time Analytics
Receiving
Reminders
Reporting & Statistics
SMS Integration
Secure Login
Summary Reports
Third Party Integration
Voice Mail
Learn moreCompare App
API
Activity Dashboard
Activity Tracking
Authentication
Automatic Call Distribution
Automatic Lead Distribution
Automatic Notifications
CRM Integration
Call Center Management
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Tracking
Call Transfer
Caller ID
Computer Telephony Integration
Conferencing
Contact History
Customer History
Email Integration
IVR / Voice Recognition
Mobile Alerts
Mobile Integration
Queue Manager
Real Time Analytics
Receiving
Reminders
Reporting & Statistics
SMS Integration
Secure Login
Summary Reports
Third Party Integration
Voice Mail
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Authentication
Automatic Call Distribution
Automatic Lead Distribution
Automatic Notifications
CRM Integration
Call Center Management
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Tracking
Call Transfer
Caller ID
Computer Telephony Integration
Conferencing
Contact History
Customer History
Email Integration
IVR / Voice Recognition
Mobile Alerts
Mobile Integration
Queue Manager
Real Time Analytics
Receiving
Reminders
Reporting & Statistics
SMS Integration
Secure Login
Summary Reports
Third Party Integration
Voice Mail
Visit WebsiteCompare App

Mobile apps

Android App


566 reviews

SuperReceptionist Feature Reviews

4 reviewers had the following to say about SuperReceptionist's features:

Ashwin D

Terrible Customer Service

2019-11-30

Pros

Helps in answering calls efficiently amongst many executives.

Cons

Any time I talk to them about pricing I feel like I am being taken for a ride.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Anand Sharma

Good cloud telephony product

2018-03-23

Pros

No a single call is missed, Now our executive are always directly reachable to our customers.

Cons

I did not find any loopholes so far, there were few issues with communication service operators which effected Supereceptionist couple of occasions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Product is good, Support is bad

2018-06-05

Pros

Easy to Use, Cost effective.

Cons

It takes days to get a simple request solved. Chat support agents do not respond.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: GetApp
Helpful?   Yes   No
Read more
Tapesh bhargava

Perfect Solution for virtual cloud Telephony

2019-11-19

Pros

Setup is very easy and user friendly , a person having non technical skills can easily setup things.

Cons

Lots of competitors now in the market which offers low price as comparison to knowlarity

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more