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Talkdesk vs 8x8 Work Comparison
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Good recommendations?
Overview
Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.
8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
1
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
24
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Pros
Cinthya G.
Office Lead
Cons
Cons
Anastasia P.
Director of Product Management
Key features
- Total features97
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Surveys
- Customizable Caller ID
- Customizable Reports
- Data Import/Export
- Electronic Faxes
- Employee Coaching Tools
- Employee Directory
- Employee Scheduling
- Event Triggered Actions
- Fax Management
- File Sharing
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- Group Messaging
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Knowledge Base Management
- Labor Forecasting
- Lead Management
- Leaderboards
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Multiple Scripts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Predictive Dialer
- Process/Workflow Automation
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- SSL Security
- Scheduled Recording
- Screen Sharing
- Sentiment Analysis
- Single Sign On
- Support Ticket Management
- Task Management
- Text to Speech
- Third-Party Integrations
- Trend Analysis
- Two-Way Audio & Video
- Unified Communications
- Video Call Recording
- Video Conferencing
- Virtual Assistant
- Virtual Backgrounds
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workforce Management
- Total features94
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Surveys
- Customizable Caller ID
- Customizable Reports
- Data Import/Export
- Electronic Faxes
- Employee Coaching Tools
- Employee Directory
- Employee Scheduling
- Event Triggered Actions
- Fax Management
- File Sharing
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- Group Messaging
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Knowledge Base Management
- Labor Forecasting
- Lead Management
- Leaderboards
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Multiple Scripts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Predictive Dialer
- Process/Workflow Automation
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- SSL Security
- Scheduled Recording
- Screen Sharing
- Sentiment Analysis
- Single Sign On
- Support Ticket Management
- Task Management
- Text to Speech
- Third-Party Integrations
- Trend Analysis
- Two-Way Audio & Video
- Unified Communications
- Video Call Recording
- Video Conferencing
- Virtual Assistant
- Virtual Backgrounds
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workforce Management
Integrations
- Total integrations92
- ActiveCampaign
- Freshdesk
- Gmail
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- HubSpot CRM
- Mailchimp
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Pipedrive
- Salesforce Sales Cloud
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations11
- ActiveCampaign
- Freshdesk
- Gmail
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- HubSpot CRM
- Mailchimp
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Pipedrive
- Salesforce Sales Cloud
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
Alternatives
Explore similar apps
User reviews that mention these apps
Verified reviewer
Biotechnology, 51-200 employees
Used daily for less than 6 months
Review source
Share this review:
TalkDesk is an awesome tool with great tools, my favorite being the ability to link cases to phone calls
Sometimes TalkDesk does not work properly
Chris F.
Security and Investigations, 501-1,000 employees
Used daily for 1-2 years
Review source
Share this review:
Easy to use. Easy to setup. Great for growing contact centers that just need a place to start. Easy to scale.
Reporting needs some work. For features are needed.
Krista M.
Real Estate, 501-1,000 employees
Used daily for 6-12 months
Review source
Share this review:
It's easy to use and 80%-90% reliable. Plus, the company is always looking for feedback when it comes to improvements.
Sometimes drops calls or the metrics are not work.
Verified reviewer
E-Learning, 5,001-10,000 employees
Used daily for 1-2 years
Review source
Share this review:
Contact everyone daily, transfer calls, record calls, call monitoring, etc
Easy to use and combine with Sales force
The high internet velocity that it need to work perfectly
Samuel S.
Information Technology and Services, 51-200 employees
Used weekly for 1-2 years
Review source
Share this review:
Using TalkDesk to contact customer is an easy and faster way to contact them and discuss what we need without system issues.
The interface is friendly, easier to work with it.
There are not too much tutorials, since there are many options, a guide about how to use them would be good
Spencer P.
Logistics and Supply Chain, 201-500 employees
Used daily for less than 6 months
Review source
Share this review:
Talkdesk has been great to work with.
The ease of implementation and use. Setup was quick and changes can usually be made without the need for support.
So far nothing. We’ve been using Talkdesk for a few months now and haven’t had any problems.
Maria Jose T.
Business Supplies and Equipment, 201-500 employees
Used daily for 6-12 months
Review source
Share this review:
Talkdesk has been a great phone app for the team. The Salesforce integrations makes it easy for the agents to log the call notes and to search if you need to listen to a call related to one of your tickets. Good customer service.
Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.
It is glitchy at times but resetting the app makes it work perfect again.
Rebecca R.
Food & Beverages, 51-200 employees
Used daily for 6-12 months
Review source
Share this review:
To be connected with the client easily .
The soft ware is very is and adjustable to work off.
You cannot put internal call through to people - all settings should be the same on internal and external calls.
Alexis C.
Retail, 501-1,000 employees
Used daily for 6-12 months
Review source
Share this review:
Talkdesk is a vital tool for my work
The clean layout and the statistics available on the platform.
you have to be on the report screen to accept calls, sometimes I am on the sentiment screen and would like to accept the calls but I have to scroll all the way up and go back on reporting to accept the call which makes my call answering time longer
Teuta B.
Health, Wellness and Fitness, 51-200 employees
Used daily for 1-2 years
Review source
Share this review:
Very easy to navigate and simple. Very beneficial to our work.
The sound quality can be better I suppose.
Sarah Y.
Telecommunications, 201-500 employees
Used daily for less than 6 months
Review source
Share this review:
Flexibility to work remotely and ease of transferring calls to different departments.
Duplicate tickets in Zendesk and having to adjust sound settings periodically
Trent M.
Computer Software, 11-50 employees
Review source
Share this review:
We've used TD for inbound, outbound, and logging calls into SFDC. What I mostly like about it is the ability to link it to my phone since I'm not always at my desk.
The ability to link it to my phone since I'm not always at my desk.
No mobile app that allows me to work only on my phone with my TD number.
jose r.
Automotive, 51-200 employees
Used daily for 6-12 months
Review source
Share this review:
I like it, user friendly, makes my job easier and keeps my contacts organized
Very user friendly, organized and makes my daily work routine much easier.
It is a bit glitchy at times but just reseting the App makes it work fine after
Verified reviewer
Information Technology and Services, 1,001-5,000 employees
Used daily for 2+ years
Review source
Share this review:
Good overall experience. Responsive to all outages. Most issues are resolved within minutes.
I like the reporting features. Easy to pull and exportable to Excel. Very easy to train new employees to use.
Several outages occurred which cost us productivity and created large amounts be of re-work on
Michael C.
Computer Software, 501-1,000 employees
Used daily for 1-2 years
Review source
Share this review:
Talkdesk truly is a partner. They developed a .rpm package of call bar specifically for us to use in our linux environment. They also implemented a fix to call bar, disabling the auto audio adjustment in chrome.
Ease of use and implementation. Flexibility to work from anywhere. integrates with Salesforce.
There is no skills based prioritization at this time, but is coming down the road.
Aleksandar M.
Food & Beverages, 201-500 employees
Used weekly for less than 6 months
Review source
Share this review:
We use Talkdesk for Call Center business type of work.
Very easy to use software with nice and clean UI.
Admin rights are complicated to set. And sometimes the chrome extension stops working.
Jorge C.
E-Learning, 5,001-10,000 employees
Used daily for 1-2 years
Review source
Share this review:
Is a good app but sometimes have issues to hear the other side of the phonecall.
Is really easy to use and install. Is really easy to transfer calls to other colleagues.
i have to close it and open it at least once a day so can work properly.
Seth P.
Food & Beverages, 201-500 employees
Used daily for 1-2 years
Review source
Share this review:
It's a good software, helped me out a lot at work, would definitely reccomend
sometimes the calls would drop all of a sudden, had a few bugs and issues but they keep resolving them.
jed W.
Transportation/Trucking/Railroad, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
The intuative dashboard is great to work with. The reporting as well , is superb.
We used to have an automatic dialer, that was nice (and lost in TD).
Michael Z.
Government Administration, 1,001-5,000 employees
Used daily for 2+ years
Review source
Share this review:
Excellent! A great value for us.
It doesnt require any download or installs. Cloud based easy to use. We love the app connect experience to easily add new apps functions and features with just two clicks... seriously no IT support required.
Requires chrome browser or the download call bar. Doesnt work in IE if you are stuck using that.
Marcos S.
E-Learning, 51-200 employees
Used daily for 1-2 years
Review source
Share this review:
it solved our problems with previous dialers we used, for his easy install, easy to to use and administrate
easy to work, very stable and reliable, never had a single issue working with it
sometimes it take some time to sinc with our internal system, like we update a phone number and when we call it doesn't recognize it
Alexis R.
Telecommunications, 501-1,000 employees
Used daily for 6-12 months
Review source
Share this review:
Talkdesk helps more work more efficiently and transfer between calls with ease!
It makes my workday go by so much easier, I prefer this product over all others! I have been in telecommunications for sometime now and Talkdesk is by far the easiest to use!
Nothing! I absolutely love Talkdesk and all of its features!
Sasha D.
Real Estate, 51-200 employees
Used daily for 6-12 months
Review source
Share this review:
I love using Talkdesk for phone calls at work. It was so simple to set up!
There are a lot of updates. It stops working if you don't have the latest version.
Antoine J.
Apparel & Fashion, 501-1,000 employees
Used monthly for 2+ years
Review source
Share this review:
Talkdesk has helped me during my customer experience agent career, and continues to do so as I now have to use it for data/management.
Easy to use and very user-friendly. I used to get a lot of calls during the day but never experienced significant issues, quality is good overall. I was able to pick up those calls very quickly and made my work easier, having multiple tabs open at the same time. It is also very organized, would recommend it.
It is glitchy at times but simply resetting the computer makes it work perfectly again most of the time.
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