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Talkdesk vs Dialing Innovations Call Center Application Suite Comparison

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Overview

Category Leaders

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

1

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

10

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

724

5

4

3

2

1

455

220

35

7

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.8

14

5

4

3

2

1

11

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.
I love the flexibility of what the product is able to do to help our business. I also love the reporting features.
Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.

Pros

I found the people I interacted with to be helpful and very prompt. The product has been a big help to me and I believe increased my catering business.
The ability to manage multiple campaigns for different departments simultaneously has been easy and beneficial. This software has increased our productivity and workflow.
Great price for a quality service. Easy to set up and manage.

Cons

It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.
Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.
Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk.

Cons

Sometime we have to reset the equipment when theres no dial tone or cannot make call.
Initial setting is little time consuming and need little IT knowledge. Some time stop working and needs rebooting.
Set-up can be a little tough for a not technology oriented individual.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review5 years ago

Key features

  • Total features98
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Surveys
  • Customizable Reports
  • Data Import/Export
  • Employee Coaching Tools
  • Employee Scheduling
  • Event Triggered Actions
  • Fax Management
  • For Call Centers
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Knowledge Base Management
  • Labor Forecasting
  • Lead Capture
  • Lead Management
  • Leaderboards
  • List Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Sentiment Analysis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third-Party Integrations
  • Unified Communications
  • Video Conferencing
  • Virtual Assistant
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management
  • Workforce Management
  • Total features77
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Surveys
  • Customizable Reports
  • Data Import/Export
  • Employee Coaching Tools
  • Employee Scheduling
  • Event Triggered Actions
  • Fax Management
  • For Call Centers
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Knowledge Base Management
  • Labor Forecasting
  • Lead Capture
  • Lead Management
  • Leaderboards
  • List Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Sentiment Analysis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third-Party Integrations
  • Unified Communications
  • Video Conferencing
  • Virtual Assistant
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management
  • Workforce Management

Integrations

  • Total integrations91
  • ActiveCampaign
  • Freshdesk
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrationsN/A
  • ActiveCampaign
  • Freshdesk
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM

User reviews that mention these apps

YZ
AvatarImg

Yehia Z.

E-Learning, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Talkdesk logo

Talkdesk

Easy and functional

Reviewed 5 years ago

is easy to use and works correctly with salesforce, the application really makes it much easier with just dialing and calling is the best, especially for those who work in call center.

Pros

It is easy to use, fast and very practical.

Cons

the truth is that it is improving its service every day and also the attention of the support is very effective.

KH
AvatarImg

Kai H.

Financial Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Talkdesk logo

Talkdesk

Easy to use and manage

Reviewed 5 years ago

Overall, this is a great application for our call center to use.

Pros

talkdesk is extremely user friendly and easy to manage as an admin. The status page is always up to date and allows us to troubleshoot whether or not it is system wide or user based.

Cons

It can be confusing for users when they are using the web page versus the widget. This has caused issues in the past.

KB
AvatarImg

Keron B.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Talkdesk logo

Talkdesk

I tested TalkDesk for about 8 months and found it to be great Great audio quality and customer support

Reviewed 6 years ago
Pros

The detailed metrics. Call time, call volume, recording, easy dialing and it's plug and play for SalesForce.

Cons

Never really found anything wrong with TalkDesk. We decided to use another softphone software that was already built into SalesForce Lightening

AvatarImg
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Ralph C.

Financial Services, 201-500 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Talkdesk logo

Talkdesk

Easy to use, easy to deploy, good sound quality

Reviewed 5 years ago

We use Talkdesk as our main application for call center support. I mainly adminstrate the software for our users, but occasionally use it myself.

Pros

As a system administrator, I like the fact that the software is easy to deploy and that there are occaisonal updates. The updates show that talkdesk is constantly being worked on and updated even if we don't see issue they are working to make it better constantly. They also made the update process super easy and almost all users don't recognize when an update has been done, which shows they have made it simple. Sound quality is pretty good!

Cons

There are times the customer says that the call sounds choppy on their side even though I can hear them clearly. It is usually solved by hanging up and calling again when it does happen, so it's an easy fix.

SV
AvatarImg

Simon V.

Computer Software, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Talkdesk logo

Talkdesk

Easy to use call center that is setup in under an hour

Reviewed 7 years ago

easy call center for inbound & outbound

Pros

Nice UI, it is visible that Talkdesk is constantly adding new features. Really easy setup and especially the AppConnect store for apps allows you to install many nice apps all with 30-day trial. The Salesforce.com integration is really nicely done.

Cons

The player for calls is rather simple - it does not show waveform or when agent and customers are speaking.

ND
AvatarImg

Nicole D.

Marketing and Advertising, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Talkdesk logo

Talkdesk

The perfect tool for customer support

Reviewed 5 years ago

An effective and efficient call center solution.

Pros

I'm part of the customer support team of an internet marketing and SEO software company. Talkdesk has been a great tool for our team as it's simple, easy and convenient to use. We're able to make international calls and track/log all phone interactions with clients. They even have a widget mode for effortless phone call monitoring! Highly recommend.

Cons

I wish there was an easier way to be notified of a missed call or voicemail assigned to you rather than refreshing the dashboard every time.

AM
AvatarImg

Aleksandar M.

Food & Beverages, 201-500 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Talkdesk logo

Talkdesk

Easy to use

Reviewed 5 years ago

We use Talkdesk for Call Center business type of work.

Pros

Very easy to use software with nice and clean UI.

Cons

Admin rights are complicated to set. And sometimes the chrome extension stops working.

BA
AvatarImg

Bello A.

Financial Services, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Talkdesk logo

Talkdesk

Amazing Call Center Management

Reviewed 8 months ago

it has been amazing, time and user friendly and very impactful in tracking and managing customers to.

Pros

Talkdesk serves as a user-friendly call center application that encompasses all the essential features for effective customer service management. Its automatic call distributor facilitates swift connections between users and agents. Furthermore, seamless integration with Zendesk enables the efficient handling of digital support tickets, with a straightforward implementation process.

Cons

There was no least feature, everything has been helpful so far since u started using it.

GQ
AvatarImg

Gabriella Q.

Transportation/Trucking/Railroad, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Talkdesk logo

Talkdesk

Perfect for modern call centers

Reviewed 5 years ago

We use talk desk to manage our call queue for a modern support center

Pros

Reliable, user friendly and allows us the ability to manage incoming calls and also gives admins options to review our teams work and listen into live calls

Cons

Sometimes the software can go down but it’s pretty rare. They also have super responsive customer support

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Johann D.

Financial Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Talkdesk logo

Talkdesk

Amazing Service

Reviewed 5 years ago
Pros

TalkDesk has been amazing for our call center. Easy to use, great integrations and helpful support.

Cons

Nothing at this time that we are not satisfied with.

AvatarImg
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Jeffrey C.

Computer Software, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Talkdesk logo

Talkdesk

Awesome Service and Outstanding Support

Reviewed 6 years ago
Pros

Plain and simple, this is an amazing service for those working in the call center type environments.

Cons

Downtimes! We've only ever had a few issues, but that really is the only thing negative I have to say

TN
AvatarImg

Tiffany N.

Entertainment, 201-500 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Talkdesk logo

Talkdesk

Great but frustrating when crashes occur

Reviewed 6 years ago
Pros

It’s user friendly! I love how simple and easy it is to use even for entry level

Cons

When it temporarily crashes. It causes a huge strain on our call center, and local team members.

AvatarImg

Verified reviewer

Accounting, 1,001-5,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Talkdesk logo

Talkdesk

Good call center sodlution

Reviewed 2 years ago

No negative things about the use of this pleasant solution

Pros

The standard of call center management is really great with Talkdesk, I enjoy using it to communicate with ours customer.

Cons

Does not offer a lot of services as we would like. I think improvment can be made.

mp
AvatarImg

michelle p.

Financial Services, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Talkdesk logo

Talkdesk

Could Be Better

Reviewed 2 years ago
Pros

I find the features are easy to use especially for employees who are new to a call center and the system.

Cons

The integration with Salesforce and with StellaReview for QAs is not the best - we often run into issues pulling data analytics, getting up to date information and autodialer is not the best for a high pace work environment.

EG
AvatarImg

Eduardo G.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Talkdesk logo

Talkdesk

Awesome Call Center in Minutes

Reviewed 9 years ago

The easiest and fastest way to set a professional call center for your company. And it also comes with reports :)

Pros

No pros were added to this review

Cons

No cons were added to this review

CG
AvatarImg

Charlotte G.

Real Estate, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Talkdesk logo

Talkdesk

Gets the job done, most of the time

Reviewed 5 years ago

It's great for day to day work, but technically/functionally, speaking, there is much to be desired. It's mostly unreliable for anything except the very basic function of taking and placing calls.

Pros

It's very easy to grasp and use, very fluid and simple. If you need a call center system, here's a good starter.

Cons

The call quality is passable on the best days. Also, it's measurement of metrics and call distribution always have something bugged or wrong with it. My team uses Talkdesk paired with the Callbar widget, and when the widget stopped working all customer support did was cycle me through three different service people with the same non-answers. Turn it on and off again and such.

NJ
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Nichoals J.

Telecommunications, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Talkdesk logo

Talkdesk

Talk Desk does everything well!

Reviewed 5 years ago
Pros

I love its simple design, it's effective, and integrates with all the software we use! Great for a call center type environment

Cons

Authentication by opening a chrome browser is a little annoying.

EA
AvatarImg

Enrico A.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Talkdesk logo

Talkdesk

The Ideal Call Center Management For Business

Reviewed 5 months ago
Pros

With Talkdesk, we have been able to monitor calls and the software makes handling customer service better From VoIP to call center management and call tracking, Talkdesk has it all and this makes it great.

Cons

With Talkdesk, we have nothing to complain about as it has always delivered.

Dd
AvatarImg

Dion d.

Telecommunications, 51-200 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Talkdesk logo

Talkdesk

Looking great.

Reviewed 2 years ago
Pros

So what makes this product different is the UX/UI of the systems. In comparison to some older call center options it works well.

Cons

Finding settings can be a bit overwhelming

DS
AvatarImg

Denika S.

Events Services, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Talkdesk logo

Talkdesk

Easy To Use Software For An Affordable Price

Reviewed 5 years ago
Pros

I like this software once you get the hang of using it. It makes taking calls in the call center easier and also making calls easier.

Cons

I felt as though the tutorial could of been better and i don't like how some of the software was explained because, it seemed like I had to figure it out myself.

AD
AvatarImg

Andrew D.

Utilities, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Talkdesk logo

Talkdesk

Robust, Solid Product

Reviewed 4 years ago

Overall Talkdesk provides a product that allows for trackable call center operations that are scalable across a wide variety of use cases and functions effectively.

Pros

Talkdesk is fairly easy to use and offers a significant amount of customization and robust functionality. The user experience is quite intuitive and overall it operates consistently.

Cons

There are some features that cannot be customized by the end user and must be modified by support personnel, this can be frustrating at times.

AV
AvatarImg

Ashley V.

Hospitality, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Talkdesk logo

Talkdesk

Makes my work life easy! - Ashley V

Reviewed 5 years ago

I am able to organize a giant contact database and easily refer back to accounts and conversations.

Pros

Talkdesk is one of my favorite softwares we use! It allows me to easily keep tabs on our call center and gives me the ability to refer back to previous calls with guests if necessary since each call is recorded.

Cons

Sometimes it takes longer than ideal to get the recorded call to display in TD.

AvatarImg

Verified reviewer

Transportation/Trucking/Railroad, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

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Talkdesk

No complaints

Reviewed 5 years ago
Pros

It is well designed, well rounded VOIP call center software. We switched from a bigger name and are much happier. Love that it has an extensible API so we can grow with it.

Cons

Reporting features are a but clunky but I can still get everything I need from the reports.

KK
AvatarImg

Kenneth K.

Information Technology and Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Talkdesk logo

Talkdesk

A fresh take on an old necessity

Reviewed 8 years ago

There are a lot of longstanding names in the call center software arena. Like many verticals with legacy providers, aging code bases make agile integration, extensibility, and the introduction of innovative new capabilities difficult. Talkdesk is the relatively newcomer to the cloud call center software space that we found to be the perfect mix of fresh, full-featured, and reliable. After all, your phone system in nothing on which you can take a gamble. As we have grown and our needs increased, so too have the capabilities of the Talkdesk platform. We have been very happy with the decision to leverage Talkdesk as our call center solution and look forward to continuing to leverage new platform capabilities as they are introduced.

Pros

1. A wide array of out of the box integrations with other widely used platforms 2. Great customer success management 3. An innovative team that is eager to add platform capabilities but consider tackling in new, potentially more effective ways than what currently exists. 4. Lots of opportunities to share feedback and participate in new beta offerings 5. Good value for the price per seat 6. Effective as a cross-company phone solution, both for call center and non call center staff

Cons

1. An API to an API. Because Talkdesk is built on top of twilio and other telephony providers, the API is effectively a bridge to another API which currently limits integration capabilities. 2. Sometimes slow to respond or ineffective technical customer support when troubleshooting integration issues.

AvatarImg
AvatarImg

Kenneth K.

Internet, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Talkdesk logo

Talkdesk

A fresh take on an old necessity

Reviewed 8 years ago

There are a lot of longstanding names in the call center software arena. Like many verticals with legacy providers, aging code bases make agile integration, extensibility, and the introduction of innovative new capabilities difficult. Talkdesk is the relatively newcomer to the cloud call center software space that we found to be the perfect mix of fresh, full-featured, and reliable. After all, your phone system in nothing on which you can take a gamble. As we have grown and our needs increased, so too have the capabilities of the Talkdesk platform. We have been very happy with the decision to leverage Talkdesk as our call center solution and look forward to continuing to leverage new platform capabilities as they are introduced.

Pros

1. A wide array of out of the box integrations with other widely used platforms 2. Great customer success management 3. An innovative team that is eager to add platform capabilities but consider tackling in new, potentially more effective ways than what currently exists. 4. Lots of opportunities to share feedback and participate in new beta offerings 5. Good value for the price per seat 6. Effective as a cross-company phone solution, both for call center and non call center staff.

Cons

1. An API to an API. Because TalkDesk is built on top of twilio and other telephony providers, the API is effectively a bridge to another API which currently limits integration capabilities. 2. Sometimes slow to respond or ineffective technical customer support when troubleshooting integration issues.