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Salesforce Sales Cloud
Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony...
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User reviews that mention these apps
Computer Software, 201-500 employees
Used other for 2+ years
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For agents using Talkdesk is simple and plugs into your ticketing system. Using Talkdesk is great for small teams (e.g. 10-15 people Support or customer team).
It is pretty simple to setup in your environment and integrate with your ticketing system (e.g. Zendesk). The platform itself is also pretty clear and clean.
Talkdesk lacks many features that other call applications have. Customizing the IVR, departments, extension numbers for agents, audio transcripts for voicemail and calls, etc. The analytics is also very bare bone compared to similar tools (e.g. Dialpad)
Real Estate, 51-200 employees
Used daily for less than 6 months
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Overall, we are happy with using Dialpad. We used to be Talkdesk customers and switched due to Dialpad's greating pricing, and so far, we're getting most of the same features at more than half the cost. If they can add some more dynamic IVR features like I mentioned above, this will easily be one of the best VOIP business solutions.
The Dialpad desktop app is easy to use, and the overall infrastructure is easy to setup. The analytics are pretty good considering the price as well.
- Sometimes call quality can be a bit dicey, even though we have excellent internet in our office. - The mobile app can be a bit laggy, even with full LTE/wifi service. - We would love to see more dynamic IVR options such as the ability to go back to previous menu options and having the recording repeat itself in a loop when it ends. - We're having a particular issue where we have main department line setup with an IVR, and one of the options is supposed to transfer to another department. We want it to simultaneously ring to everyone in that group, but it is going straight to voicemail instead. It may be setup incorrectly on our end, but remedying this hasn't been that intuitive. I've reached out to support, so I'm hoping to get a solution from them.