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Justin K.
Staffing and Recruiting, 501-1,000 employees
Used daily for 2+ years
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I've worked for Bellhops for 4 years within the Operations department and we've always used talkdesk as our main calling platform. I've tried out many other call-type services, but as far as quality of call and confidence of call-security, Talkdesk has definitely been the most consistent, in my opinion.
I like the device compatibility, and consistent connection once sustained
Some of the visibility and navigation throughout the landing page is something to get used too, and sometimes hard to train people on. BUT once you get the hang of it, it's like riding a bike.
Amanda G.
E-Learning, 1,001-5,000 employees
Used daily for 1-2 years
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The benefits we have realised is that we can work easily with a big team and call across markets.
The best features are the ones that our customer service and sales team use. The teams have to do calls on a daily basis and our customers are all over the world. We need to track our calls and make sure the experience with customers is the best we can offer. When we have new agents we use Talkdesk to listen to their calls and give them feedback.
So far we had only one issue. One day where Talkdesk was done, but the customer service helped us quickly and made us a discount on the next month's payment because of the time the app was down.