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Jake B.
Biotechnology, 51-200 employees
Used daily for 6-12 months
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It's been a positive experience. Talkdesk's support team is top notch and has worked closely with our team leaders and agents to ensure our needs are met. While the software is great as it, it has the potential to be even better, and I look forward to seeing the changes to come.
TalkDesk is easy to implement and easy to learn. Our team hit the ground running once the software was installed. It's a straightforward system that requires little in the ways of training.
The interface is still a little clunky, meaning you'll need the app and the website running if you wish to utilize the call bar and watch your teams service levels and availability in real time. While it is nice having the dual functionality of a call bar widget and the web app. Some functionality is limited in the web portal.
Adam G.
Computer Software, 11-50 employees
Used daily for 1-2 years
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Calls are recorded for your convenience so you and your team can go back and listen whether it be for overlooked information, or training.
As suggested in the title, talkdesk offers an extremely conveninent click-to-call function that works and integrates with your most important sales tools like Salesforce, HubSpot, Outreach.
There really isn't any single talk desk application. Before it was a "chrome app" which has reached its EoL and chrome apps are a thing of the past. They should create a talkdesk application you can download to your computer if you want to.