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Talkdesk

The world's leading cloud-based contact center software.

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Talkdesk Reviews - Page 6

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722 reviews

Recommended

JB
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Jake B.

Biotechnology, 51-200 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Does what it needs

Reviewed 5 years ago

It's been a positive experience. Talkdesk's support team is top notch and has worked closely with our team leaders and agents to ensure our needs are met. While the software is great as it, it has the potential to be even better, and I look forward to seeing the changes to come.

Pros

TalkDesk is easy to implement and easy to learn. Our team hit the ground running once the software was installed. It's a straightforward system that requires little in the ways of training.

Cons

The interface is still a little clunky, meaning you'll need the app and the website running if you wish to utilize the call bar and watch your teams service levels and availability in real time. While it is nice having the dual functionality of a call bar widget and the web app. Some functionality is limited in the web portal.

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Adam G.

Computer Software, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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My current favorite click-to-call

Reviewed 4 years ago

Calls are recorded for your convenience so you and your team can go back and listen whether it be for overlooked information, or training.

Pros

As suggested in the title, talkdesk offers an extremely conveninent click-to-call function that works and integrates with your most important sales tools like Salesforce, HubSpot, Outreach.

Cons

There really isn't any single talk desk application. Before it was a "chrome app" which has reached its EoL and chrome apps are a thing of the past. They should create a talkdesk application you can download to your computer if you want to.