Intro: Here’s a quick summary of TalkDesk, a call center app. We’ll see where they rank in terms of features, mobility, security, integrations and pricing. We’ll also learn what GetApp’s community of verified users most often praise and gripe about when using TalkDesk.
Features: When we compare TalkDesk to other similar products, it shares a high percentage of the standard features listed across the call center category. Most notably we can mention their customizable call queues and one click integrations with Salesforce, Pipedrive, Zoho.
Mobile: TalkDesk has no mobile access or a responsive website.
Transparency: TalkDesk has also submitted the GetApp security survey. Noteworthy are their positive replies to the encryption and data policy sections.
Integrations: TalkDesk shares a moderate amount of the integrations most commonly available in other call center apps. While they’re likely to have the integrations you need right now, make sure to confirm that they’ll have the integrations your business might need as it grows.
Reviews: Reviews from GetApp verified users, primarily belonging to small & medium sized companies highlight TalkDesk for being very easily setup and scaled but that they need to develop a mobile app.
Pricing: TalkDesk reviewers on GetApp have rated their pricing and overall value for money as high when compared to other call center apps.
Summary: In summary TalkDesk is an outstanding call center app for small and medium sized companies that are looking for a solution with customizable call queues and one click integrations but based on user feedback, they need to provide a mobile app.