Tangoe TEM Features

Tangoe TEM

Telecom expense management, consulting & support

3.42/5 (12 reviews)

Competitor Feature Comparison

Asset Management
Audit Management
Benchmarking
Billing for Data
Billing for Voice
Budgeting/Forecasting
Call Monitoring
Chargeback Tracking
Contract Negotiation
Contract/License Management
Conversion Rate Optimization
Customization
Discount Management
Expense Tracking
Financial Management
Fixed Line Compatibility
IRS Compliance
Internal Cost Allocation
Invoice Management
Invoice Processing
Long Distance WiFi Support
Mobile Line Compatibility
Move / Add / Change Options
Multiple Payment Options
Procurement Management
Promotions Management
Split Billing
Supports WiFi Hotspots
Supports WiMAX
Trouble Ticketing
Usage Tracking/Analytics
Learn moreCompare App
Asset Management
Audit Management
Benchmarking
Billing for Data
Billing for Voice
Budgeting/Forecasting
Call Monitoring
Chargeback Tracking
Contract Negotiation
Contract/License Management
Conversion Rate Optimization
Customization
Discount Management
Expense Tracking
Financial Management
Fixed Line Compatibility
IRS Compliance
Internal Cost Allocation
Invoice Management
Invoice Processing
Long Distance WiFi Support
Mobile Line Compatibility
Move / Add / Change Options
Multiple Payment Options
Procurement Management
Promotions Management
Split Billing
Supports WiFi Hotspots
Supports WiMAX
Trouble Ticketing
Usage Tracking/Analytics
Visit WebsiteCompare App
Asset Management
Audit Management
Benchmarking
Billing for Data
Billing for Voice
Budgeting/Forecasting
Call Monitoring
Chargeback Tracking
Contract Negotiation
Contract/License Management
Conversion Rate Optimization
Customization
Discount Management
Expense Tracking
Financial Management
Fixed Line Compatibility
IRS Compliance
Internal Cost Allocation
Invoice Management
Invoice Processing
Long Distance WiFi Support
Mobile Line Compatibility
Move / Add / Change Options
Multiple Payment Options
Procurement Management
Promotions Management
Split Billing
Supports WiFi Hotspots
Supports WiMAX
Trouble Ticketing
Usage Tracking/Analytics
Visit WebsiteCompare App

Mobile apps

iOS App


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Android App


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Tangoe TEM Feature Reviews

12 reviewers had the following to say about Tangoe TEM's features:

John M.

Tangoe TEM

2017-02-24

The tool is easy to use with minimal learning curve for new employees.

Pros

Quick access to invoices and billing information.

Cons

Would desire more comprehensive and easier to use reporting tools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Crystal N.

Change since Tangoe purchased Mobi

2021-09-16

Feel free to call for detail.

Pros

Split Billing feature was something at the time that only Tangoe offered.

Cons

Bots in bugs, and no alerts when activities fail.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael G.

Inconsistent and inaccurate

2021-09-12

Since the move to MOBI the accuracy and consistency of data is very poor

Pros

When it works is provides valuable insights into company mobile spend and Usage

Cons

It does work very often, reports are sent out with missing, duplicated or inaccurate data. Business is confused by inconsistent information

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark A.

Ascension Use of Tangoe

2021-09-14

Going on 4th month of being LIVE on new platform and still not in a "solid state".

Pros

Provisioning interface (improved from CMP).

Cons

Reporting is not as robust as promised, mainly due to inability to customize reports as in CMP (changes require a Tangoe associate to code in SQL or load desired report to individual user's "instance"). Data is not as centralized as it was in CMP.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Marcie K.

Migration from CMP to Telecom

2021-09-13

Our team is not very responsive, we have to ask for updates. Sometimes it takes weeks to get things resolved. I feel like we were sold a product that is not really usable for our needs.

Pros

Our APGL files are finally flowing through automatically. We reviewed the files prior to sending them to AP for several weeks due to issues.

Cons

Every time I try to pull a report it is not pulling the data I expect and I have to engage our team to write a SQL report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Jayne W.

Tangoe Rivermine TEM Review

2017-02-17

We were able to implement the Rivermine system in 6 months without any major problems with limited Staff; along with meeting the ROI analysis - the Tangoe Team was great to work with! We continue to meet on a regular basis to ensure we are utilizing and understanding all capabilities of the software and I recently joined the monthly and quarterly user group meetings.

Pros

I like automation, eliminating paper bills and loading the contracts; also having telecom inventory in 1 platform and ease of use for the mobile store and having the capability of the user printing mobility reports.

Cons

When you select something, it appears that you need to select the option twice. When searching for mobility circuits, should have an option to select by user name.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Tangoe TEM

Understanding reporting capabilities and the procedures on software upgrades and next steps.

Source: Capterra
Helpful?   Yes   No
Read more
Becky S.

Tangoe TEM

2021-09-12

Pros

Easy to use and navigate between modules

Cons

Some of the functionality - cost savings, creating reports, and the attributes

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicole B.

Telecom Tool

2021-09-13

My overall experience with Telecom has been rocky thus far.

Pros

The new provisioning portal was an update from CMP.

Cons

The Dynamic reports are not the best use for clients, inventory is not compiled together for clients to get clear view w/o choosing service type, and lastly viewing an account is not best view for clients in the tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Brandi M.

Tangoe was our first attempt at utilizing a TEM provider to manage our Telecom spend.

2017-06-07

We were able to get a basic insite into our Telecom spend overall.

Pros

Despite our issues, the account management was very responsive to the point where they could be and did make attempts to fix our issues.

Cons

We had a lot of issues getting a complete inventory built in the system without having Tangoe pay our telecom bills or our staff spending a ton of time making manual updates to the stystem, so unfortunately we spent a lot of money and were not able to use the data to make decisions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 1001-5000 employees)

A Middle of the Road TEM

2019-02-08

Pros

That being said, their interface is great and the website is really easy to use.

Cons

Responding to tickets can take a lot of time on their end.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer C.

Easy to use

2021-09-13

Before using Tangoe, we employed 4 employees to pay all the Telecom bills, now one person can handle all of them (excellent use of employee time.)

Pros

Tangoe Software is very easy to use, excellent to help with the auditing process.

Cons

My least favorite thing with Tangoe is that it can take up to 3 weeks to upload an invoice. If you are past due, it causes a huge delay with payment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeff S.

Fixed TEM Services

2017-02-24

Tangoe provides a depth of expertise to ensure that we are paying what we are supposed to pay on time.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more