TeleCapture Phone call tracking & recording ( 4.83/ 5 6 reviews) Alternatives to TeleCapture
Explore a recommended list of TeleCapture alternatives for your business in 2020. Compare alternatives to TeleCapture side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
#1 Top Rated Call Tracking Software
What users mention about PhoneWagon See all reviews Easy to price when on-selling to clients compared to other tools. UI/UX is fantastic and their customer support is quick and responsive. Don't have any negative feedback. It's hard to criticize a business that fixes problems quickly when they come up. None, and I'm being dead serious. Not once have I had a problem, which is odd for a SAAS business.
Performance management solution for sales & marketing calls
What users mention about CallSource See all reviews The representative is my favorite, she is encouraging and nice and I have noticed that without even trying, I am doing better because I think about it more often. Call Source has so many option to help improve productivity, training, and customer service. Very impressed with the various ways I can improve our business. When I was first introduced to the company I was super excited about all the features, the benefits and the fact that it would minimize the amount of calls that I would have to listen to.
The Only All-in-One Call Tracking & Contact Center Solution
What users mention about CallTrackingMetrics See all reviews From thier willingness to keep advancing their platform, great customer service, marketing source tracking, and so much more, CTM has played a huge part in our company's and our clients' success. Brilliant service from the team, very simple to install and the reporting is excellent. I loved the fact that it allows us to track important marketing channels, listen to calls clearly and call out from the numbers as well.
All-in-One CRM Software Solution
What users mention about InfoFlo See all reviews We also like how to link groups and individuals to businesses; as well as being able to save documents to the businesses profile. The general layout of the program is good and easy to use. It integrates with Outlook almost perfectly and simplifies my administrative processes. The reporting and bulk email features align with what I need to accomplish and provide a seamless solution. The navigational experience is responsive, super reliable and fast - an important consideration when working within the same software environment daily.
Call, lead and conversion tracking with real-time reporting
What users mention about WhatConverts See all reviews Readily available, deep knowledge and capable of helping her clients over technical hurdles. WhatConverts is a great technology with impressive support. I love that no matter what type of lead, WC can track it. The platform is easy to use and setup and the support team is the best I ever had the pleasure to work with. The software is amazing. It literally tracks all our digital marketing efforts into a great looking dashboard accessible by our marketing team and our clients directly.
Cloud-based call center management
Sales is a contact sport. Our Auto Dialer connects you 1st!
Advanced Call Tracking | Google Ads Click Fraud Protection
An integrated marketing solution for marketers & agencies
What users mention about ActiveDEMAND See all reviews We have been successful with both of those, and I have been particularly impressed with the quality and flexibility of ActiveDEMAND's support team. We experience one or two issues for every campaign build, but luckily support is there to help or tell us it is not possible. Right now, I am satisfied with the product at the current price point. I work in venture capital and use ActiveDemand for fund-raising purposes. I found it easy to use, customer service is excellent, and has all of the features that are important to me.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow. I really like how this tool has a good very plan for small businesses like mines. You get basic crm features like sales management and some email marketing automation. Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying.
Integrated sales & marketing software for growing teams
What users mention about EngageBay See all reviews Automation is simple but powerful and there are great things coming that will make this one of the best tools out there. EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before. If you are looking for an alternative to Hubspot that offers more capabilities you will want to check this out. Great features, easy to use, great value for money.
The sales training tool that identifies key mistakes
Capture, transcribe & analyze sales team calls & meetings
What users mention about Chorus See all reviews Chorus is an awesome learning tool for sellers. Going back to review calls gives you great insight into strengths/weaknesses when it comes to effective sales calls. I love the ability to go back and listen to my calls in a clear and concise way. I like that I can fast forward and play the conversation at a faster level to hear it quicker. I love that it will automatically hop into my calls and there is nothing I have to do on my end to get that to happen. I also love that I can use it during cold calls as well.
Employee scheduling software for service-based teams
Phone system for support and sales teams
What users mention about Aircall See all reviews Once you understand the functionality of Aircall, it is a great software that includes the desktop app and the mobile app. The quality of the calls is flawless. The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component. Our salespeople and customers find it terrible. The helpdesk is trained to ask the same questions a thousand times and always blame the others (internet provider, cables, headphones...).
Power dialer & outbound sales acceleration software for SMBs
What users mention about PhoneBurner See all reviews Sometimes I have had contacts go missing for a little bit they usually show back up the next day. Sometimes the voicemail will be set on the wrong one just have to pay close attention. Almost perfect solution for automating outbound CRM and prospecting. Very helpful for most companies that utilize any form of telemarketing/email marketing. PhoneBurner provides a user friendly platform to rapidly hit prospects and improve the likely hood of improving your sales pipeline.
Cloud Contact Center Software
What users mention about NICE inContact See all reviews I like the fact that this dialer integrates well with Salesforce, we make high volume of calls and inContact does its job well, when it does not they have a good customer service with good follow up. Easy to use, great functionality, accessible with screen reading software which is a major plus for our staff. There's great customization of IVR and messaging. Constant email outage notifications for products I dont have, and then when our system DOES fail (inevitably), the e-mail comes 20 minutes after the outage.
The Collaborative Contact Center solution from the industry
What users mention about RingCentral Contact Center See all reviews Ring central is awesome if you want to keep a good track of the amount of calls your company received, the reason why and what was done during the call. RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines. Janna was my technical support representative and she was excellent. She had a great attitude.
A Complete Business Cloud Phone System Solution
What users mention about RingCentral See all reviews Getting everything set up was a bit of a crazy day in our office but the customer service throughout the whole thing has been amazing. Worth it for the amazing customer service. Overall, this is solid system that is improving every year. I would like to see the mobile app experience more refined but it's a nice VOIP for the money. Ease of use could be improved but I have had great quality calls using this software. I have it on my cell phone and desktop so I can utilize it wherever I am.
AI-powered Voice and SMS for Sales
What users mention about Kixie See all reviews Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get. Great company, easy to use, good customer support. Still, need to work on getting a good connection. I would highly recommend to anyone looking to automation/integrate their sales process using Pipedrive, and hope this review helps others in making their choice for phone solutions.
Total call recorder for the capture & replay of staff calls
What users mention about Oreka TR See all reviews I love that this app is easy to use and how it does not take seconds to setup. It is very, very, very easy to record and locate records. You don't need much skill to use this app which is good for a beginner. Its great for small or mid-range communication service providers. The siprec sip message and behavior a bit different compare against broadsoft reference, have potential customer claims the login page looks ugly and cheap during demo then tune down our service.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
API-based contact center tool with real & virtual agents
Call intelligence platform for businesses of all sizes
Web-based lead management solution for SMBs
Call tracking, monitoring & recording
What users mention about Callcap See all reviews The ease of use is nice and the support team when issues due arise, is responsive and quick to help me get a solution. Ease of use is amazing - no hangups when going from a PC to a mobile device to view calls or data. Real time reporting and notifications are great. The level of customer service has definitely risen over the years and I'm always glad to do business with companies that have great customer service.
Call tracking analytics for direct marketing, PPC, and SEO
Call Tracking & Analytics
What users mention about CallRail See all reviews CallRail's customer support has always been great. I lean on them for set-up questions, and appreciate their willingness to help. CallRail just adds another tool for me to show my clients the effectiveness of our marketing efforts. My clients love it which is what is important. I like the reporting features and the ability to track activity of different agents. I like the ability to text.
A cloud-based business phone service
What users mention about FluentStream See all reviews We have found this provider and their product to be highly reliable and their staff to be ever courteous, professional, and consistently responsive to our inquiries and needs. If you are a small business like us and you want to save money on a reliable and robust telephone service - I would highly recommend FluentStream. FluentStream has been the best telephone service our company has had the pleasure of utilizing. Their service is reliable, stable and very, very affordable.
Cloud-based call center software for sales and support teams
What users mention about CloudTalk See all reviews Cloudtalk helps us with communication in our company and also with our costumers, we are very happy. Everything is quick and easy, love it. Super simple to set up and is cross platform so it work just about everywhere. Perfect for a growing ecommerce business like ours since there's room in the product features to scale with our needs. The worst experience ever. First of the app for phone doesn't do sms and the desktop version is horrible It takes over 48 hours or more to get a response from anyone.
Call tracking solution for marketing campaigns
PPC & SEO reporting platform for agencies
All-in-one conversion tracking software
Call & Contact Center Software Focus Contact Center
Employee & client experience management for contact centers
Call tracking and campaign management tool
Marketing automation for franchises, and small businesses
Lead Management for Call Centers and Sales Teams
Rediscover Your Customer Engagements
Call accounting and reporting solution
Call tracking & marketing attribution software
Text message & call analytics platform
Call tracking & analytics software
Lead management, call tracking & customer analytics solution
What users mention about 800response See all reviews Overall the customer service with [SENSITIVE CONTENT HIDDEN] has been great. I haven't been the best customer sometimes and she was always very forgiving and understanding. The people are easy to reach and work with to help solve a variety of telephony solutions desired from a middle sized business with an array of workflow needs. I like all the data and information captured then provided to us for our use in Marketing. Customer Support is amazing any updates needed or service required was always completed in a timely manner.
Free lead generation & callback software
Call tracking for digital marketing strategies
What users mention about Marchex Call Tracking See all reviews What i like the most about marchex is that it helps me recording my tracks. My calls are auto saved and the details like date, time, caller, status, place and others are there. There are a lot of hidden gems that can be implemented for very sophisticated call tracking. Things such as whisper messages, dedicated messages, call alerts, and dashboard access are really good. Reporting feature is VERY good. The reports are visual, easy to customize, and our client like them.
Telephony and call center app
What users mention about CallFire See all reviews It has been a great help for my business to generate more revenue with better quality and low maintenance problems. I set up CallFire and got fantastic results from the first time I used it. I love the option of transferring to a live person, too. Of course this does a great job at making robo call campaigns; easy, quick and very effective.
Call tracking & phone call analytics for websites
сall tracking, end-to-end analytics, calling, messaging
What users mention about Ringostat See all reviews Ringostat helps to increase our site conversion and customer loyalty. As well we determined the effectiveness of online marketing campaigns. There were actually a lot of articles about one of the spammers who had been using this number earlier on. This cost both me and my client valuable time and was hurtful for the brand experience. Even if the browser is minimized, a pop-up message about the incoming call will appear. This has improved loyalty to the company.
Intelligent call & screen data interaction recording
Call recording & workforce optimization solution
Private branch exchange (PBX) solution
Contact Center Solutions for Improving Team Performance
Sales dialer with voice intelligence technology
Workforce optimization software for contact centers
Cloud Call Center Solutions
What users mention about 3CLogic See all reviews The best! really great product easy to use with a amazing staff behind it for customer support. Tech support rarely fixes issues with their software, and when they get frustrated trying, they blame the customer and say it's our problem and not their fault. The 3CLogic system is very user-friendly and functional. Our case manager has been wonderful going through everything with us, helping us understand how to best use the system to our advantage.
Voice and digital messaging solution for hotel businesses
Call recording solution for businesses of all sizes
Call center software in the cloud
Automated call recording & transcription
Second phone number app for texting and calling
Call recording software for digital businesses
Workforce management & optimization for contact centers
Professional business calling and routing for mobile devices
Advanced, cloud-based computer telephony integration
Trusted VoIP for any office, anywhere.
Inbound, outbound & blended cloud contact center
Scalable call recording & agent evaluation solution
All-in-one Cloud Phone System for SMBs
What users mention about NUACOM See all reviews The marketing facilities are excellent, the option to record conversations for training is very good. Quality and Support, we tried many solutions before, but the Nuacom Platform and the Portal fitted the best for our needs. Even the wait time and response for minor issues is excellent. Overall, best choice we've made in a while.
Conversation intelligence technology for sales teams
What users mention about Gong.io See all reviews I love the simplicity of this product, and the sheer amount of data it is able to pull about sales calls. The data it is able to pull speaks volumes and helps tremendously to improve. I love that I can hear other people’s call as it allows me to learn from the best. I love that I get a transcript of my calls so I can see what my action items were. Great transcripts, good quality, love how you can skip to next speaker. Love the stats that are available and how easy it is to import a recording.
Call quality monitoring & management for call centers
Happy Agents. Happy Customers.
What users mention about Sharpen See all reviews Our company now uses what I believe to the best VoIP company in the industry, Fathom Voice. Thank you again for all of your help. Fathom Voice is an awesome company. Not only does their product work, their employees create a culture that makes businesses, like ours, want to work with them. The only 'con' is slightly un-intuitive software, resulting in slow customization of the system. That's greatly out-weighed by the system's clarity, portability (love 'follow me') and reliability.
Awarded Outbound Contact Center Software (24/7 U.S. Support)
What users mention about Ytel Platform See all reviews Ytel is a good system to use when quality is not what matters. If you´re looking to call more contacts rather than have quality calls, this is the best dialer system to use i guess. Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes. Unfortunately, we had to continuously log in and out of the application in order for the system to update any calls blocked. This was annoying at times.
Scalable cloud contact center for telemarketing needs
The first-ever truly unified voice and video solution.
What users mention about GoToConnect See all reviews Pricing was very affordable. For our size of company and the growth we've experienced, the Jive staff has been great working with us to lock-in pricing and help us grow when more accounts are needed. When we initially signed our control, there was some issue with service interruption and our phone lines not working. We appreciate the ease of use and the ease of setup of the phones. It was a seamless transition from our previous provider to Jive.
Cloud contact and call center software
What users mention about Five9 See all reviews One of the best feature of this software is that it allows you to download a plug-in to your browser, so that way one can multitask will effectively helping customers. Each time customer service was contacted, no matter the issue, we were always told it was user error, computer error, or internet error. Agent use is wonderful once it gets all the quirks down. Supervisor app is wonderful for call tracking, recording, time management, client tracking.
Brings voice and messaging to your web and mobile applications
What users mention about Twilio Communications Cloud See all reviews Have not came across anything during the trial that I dislike. I have not had any problems during the trial either. The only and reason I love Twillio is because it integrates seamlessly with the software my company creates. Customer service is excellent but you will not be reaching out often. As we've done so they almost always have a solution for what we want to do. Additionally I do want to give their support two thumbs up - they've always been fantastic.
Build a custom call experience using a scalable API
What users mention about Twilio Programmable Voice See all reviews Have not came across anything during the trial that I dislike. I have not had any problems during the trial either. The only and reason I love Twillio is because it integrates seamlessly with the software my company creates. Customer service is excellent but you will not be reaching out often. As we've done so they almost always have a solution for what we want to do. Additionally I do want to give their support two thumbs up - they've always been fantastic.
Voice, video, chat, contact center. In the cloud.
What users mention about 8x8 Virtual Office See all reviews Works great on mobile and desktop. The call quality was overall consistently good and it did integrate with Salesforce. The customer service is terrible. We were told that the issues we were having were with our phones and that they were too old. Why don't companies learn how much customers HATE the terrible off-shore support experiences that they have to deal with in so many industries these days.
Conversation insights to drive rep performance improvements
What users mention about ExecVision See all reviews The tech, sales and support teams are amazing. They are genuinely nice people who love what they do. I never use the software to review previous feedback. The search tool is my worst enemy - I understand how to use it, but it's more complex than it should be. It is fantastic to be able to listen to your sales conversations to learn and improve your methods, this can be done as a team or by yourself, you will improve every day more.
Contact center for high volume sales and customer service
The world's leading cloud-based contact center software.
What users mention about Talkdesk See all reviews And the best thing is call quality. I know TalkDesk uses Plivo call endpoints to route calls and I've also used Plivo in the past which has the best voice quality on VOIP calls. They tell you to fix it one way, and it gets way worse. It was my decision to get this, and was a really bad mistake. I like the ease of integrating Talkdesk with Zendesk. The sales team was fantastic and quickly sold us on the use of the software and how it will benefit us since we were a small team at the time.
Modern Phone System for customer support & sales
Customer interaction & support platform with CRM integration
What users mention about UJET See all reviews Moving from call to the customer is easy, I like the ability to put ourselves in whatever mode we need to. I also like that we can see our average ratings. There are not many things that make it unpleasant. The rare moments it used to crash at the beginning, but they got sorted out. I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.