Telecom Expense Management Pricing, Features, Reviews & Comparison of Alternatives

Telecom Expense Management

Telecom and wireless expense management

4.7/5 (10 reviews)

Telecom Expense Management overview

What is Telecom Expense Management?

Telecom Expense Management by Calero is an expense management platform for both fixed-line and wireless or mobile telecom expenses, designed to assist users in managing expenses associated with usage and assets across their full lifecycle, from requisition through to retirement and replacement.

Telecom Expense Management includes Calero’s InSight Analytics tool, which gives users an overview of all their expense data, using graphs and charts, and users can dynamically filter data in real time by clicking on or drawing a ‘lasso’ around the data points they are interested in. Fixed line and mobile charges are both broken down by month or period and by charge type, with options to view the top billing numbers, charges per provider, and exceptions for equipment charges, directory assistance charges, and international call spend.
www.calero.com

Pricing

Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Telecom Expense Management screenshot: Telecom Expense Management includes Calero's InSight Analytics tool, allowing users a full overview of their expensesCalero Product Demo - Telecom Expense ManagementTelecom Expense Management screenshot: Users can filter the data in Telecom Expense Management by selecting an option from the menu, or by clicking on a specific data pointTelecom Expense Management screenshot: Users can also 'lasso' the data they are interested in to drill deeper into those specific data points with Telecom Expense ManagerTelecom Expense Management screenshot: Telecom Expense Management can break down usage data by billing numberTelecom Expense Management screenshot: Full charge details across multiple invoices can also be viewed in Telecom Expense ManagerTelecom Expense Management screenshot: Telecom Expense Management also reports on charges for mobile or wireless spendTelecom Expense Management screenshot: Mobile charges can also be broken down in Telecom Expense ManagementTelecom Expense Management screenshot: Users can manage charges by exception in Telecom Expense Management, for equipment charges, international calls, and directory assistance chargesTelecom Expense Management screenshot: Telecom Expense Management includes a browser-like search functionTelecom Expense Management screenshot: Graphs and charts produced by Telecom Expense Management can be exported as PDFs

Telecom Expense Management user reviews

Excellent
7

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.5
  4.7
  4.9
Keith Fowlkes

I'm a believer!!

Used daily for 2+ years
Reviewed 2017-01-23
Review Source: Capterra

I have used ComView in the last three institutions I've worked over the last 15 years. Incredible product and incredible support! ComView has saved us thousand of dollars in staff time and has made internal billing reports quick and easy.

Pros
Easy to use, accurate and reliable

Cons
None that I can think of! Great software.

Response from Comview


Thank you, Keith, for being a loyal customer throughout the years. We glad we're doing the right thing by you, and appreciate your business and great review. We look forward to serving you and your Centre College colleagues now and in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Patricia  A Walsh

Working with Comview has been excellent. My Sales Rep and Customer Service are always there to help.

Used weekly for 2+ years
Reviewed 2017-12-19
Review Source: Capterra

I am able to track Calling patterns on a Weekly to monthly basis.All the Software that I use here has worked efficiently. We recently got upgraded to a new Buffer which makes reporting work very well

Pros
When using the CDR software it is very User Friendly. I have pulled up numerous types of Reports which really helped our Departments

Response from Comview


Thank you, Patricia, for the great review and for your continued trust in our software and services. It's a pleasure to server Mather and we're always here for you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brian Borgh

Great product and business partner

Reviewed 2017-03-23
Review Source: Capterra

We have been using Comview for TEM/WEM for several years now and they are a true partner to your business. Comview is not only an essential tool for our business but also responsible for identifying cost-savings for your organization which everyone can benefit from.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Breck Hayden

Information

Used weekly for 2+ years
Reviewed 2017-01-17
Review Source: Capterra

We use the tool to pull CDR records and it works great. Never had any issues and the support has been great. We found that the query would include names and general reports won't. We asked if the general reports could have that added and they added into the next release.

Pros
It just works.

Cons
Don't rally have one.

Response from Comview


Breck - Thank you for your kind review and for the confidence you and your colleagues at Central States Funds place in our software and team. We appreciate your business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kelli Tippet

Excellent Product!

Used monthly for 2+ years
Reviewed 2016-08-01
Review Source: Capterra

Our company has used this product for several years and will continue to use it for many more. The reporting capabilities are excellent and the support for the product is outstanding.

Pros
Wide variety of reports. Our account rep notifies us immediately if one of our sites goes down so we can take action right away.

Cons
I sometimes have difficulty running queries. (user error) However I contact my account rep and he walks me thru the process so I get the information I need.

Response from Comview


Thank you, Kelli, for being a valued customer and for allowing us to be an extension of your team. We truly appreciate your business and that you took the time to share your thoughts. We look forward to serving Shelter long into the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Telecom Expense Management pricing

Pricing information is available on inquiry.

Telecom Expense Management features

API (240 other apps)
Activity Dashboard (151 other apps)
Automatic Notifications (114 other apps)
Call Monitoring (102 other apps)
Call Recording (153 other apps)
Call Routing (114 other apps)
Call Transfer (103 other apps)
Caller ID (93 other apps)
Chat (140 other apps)
Collaboration Tools (88 other apps)
Communication Management (115 other apps)
Conferencing (110 other apps)
Contact Management (99 other apps)
Customizable Branding (90 other apps)
Instant Messaging (118 other apps)
Real Time Reporting (89 other apps)
Reporting & Statistics (154 other apps)
Third Party Integration (182 other apps)
Video Conferencing (109 other apps)
Voice Mail (93 other apps)

Videos and tutorials

Additional information for Telecom Expense Management

Key features of Telecom Expense Management

  • Shared services management
  • Automated cost allocation
  • Internal chargebacks
  • Provisioning
  • Usage analysis & management
  • Telecom expense management
  • Dispute management
  • InSight Analytics
  • Financial software integration
  • Wireless expense management
  • Invoice processing automation
  • Ordering and requisitions
  • Purchase tracking
  • Asset management
  • Centralized asset database
  • Inventory management
View All Features

Benefits

Processing for both paper and electronic invoices can be automated, with loading, charge allocation, payment approvals, and support for integrating external accounting systems.

Centralized asset database and asset management processes, including requisition, purchase tracking, warranty management, retirement, and replacement.

Automation of cost allocation and chargebacks for shared services, based on usage data.

InSight Analytics provides visual representations of all fixed and wireless telecom data, allowing users to dynamically filter data in real time, and drill into key data points to identify cost saving opportunities.