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eXsight vs Fonvirtual Call Center Comparison

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Overview

eXsight Call Accounting is a fully integrated technology expense management and unified communications management solution...

Fonvirtual Call Center is a cloud-based communication solution designed to assist users with managing calls & call distribution...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.3

5

4

3

2

1

5

8

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Not enoughreviews yet

Pros

Not enoughreviews yet

Cons

Not enoughreviews yet

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features51
  • "What If" Scenarios
  • 360 Degree Feedback
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts / Escalation
  • Asset Management
  • Audio / Video Conferencing
  • Audit Management
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Billing & Invoicing
  • Blended Call Center
  • Budget Control
  • By-Extension Reporting
  • CRM
  • Call Center Management
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Change Order Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Compensation Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Email Management
  • Employee Database
  • Expense Tracking
  • Fax Management
  • File Sharing
  • Fixed Asset Management
  • Flexible Rate Tables
  • General Ledger
  • Goal Setting / Tracking
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Manual Dialer
  • Messaging
  • Mobile Access
  • Multi-Channel Communication
  • Multi-User Collaboration
  • On-going Performance Tracking
  • Order Management
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Review Management
  • Predictive Dialer
  • Procurement Management
  • Productivity Analysis
  • Progress Tracking
  • Progressive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Skills Assessment
  • Telemarketing Management
  • Third Party Integrations
  • Unattended Call Management
  • User Management
  • Vendor Management
  • Video Conferencing
  • Virtual Call Center
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Who Answered Log
  • Total features68
  • "What If" Scenarios
  • 360 Degree Feedback
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts / Escalation
  • Asset Management
  • Audio / Video Conferencing
  • Audit Management
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Billing & Invoicing
  • Blended Call Center
  • Budget Control
  • By-Extension Reporting
  • CRM
  • Call Center Management
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Change Order Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Compensation Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Email Management
  • Employee Database
  • Expense Tracking
  • Fax Management
  • File Sharing
  • Fixed Asset Management
  • Flexible Rate Tables
  • General Ledger
  • Goal Setting / Tracking
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Manual Dialer
  • Messaging
  • Mobile Access
  • Multi-Channel Communication
  • Multi-User Collaboration
  • On-going Performance Tracking
  • Order Management
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Review Management
  • Predictive Dialer
  • Procurement Management
  • Productivity Analysis
  • Progress Tracking
  • Progressive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Skills Assessment
  • Telemarketing Management
  • Third Party Integrations
  • Unattended Call Management
  • User Management
  • Vendor Management
  • Video Conferencing
  • Virtual Call Center
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Who Answered Log

Integrations

  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

eXsight vs. Fonvirtual Call Center

See how eXsight and Fonvirtual Call Center stack up against each other by comparing features, pricing, ratings, integrations, security & more.