eXsight Call Accounting Features

eXsight Call Accounting

Technology expense management & call accounting solutions

4.29/5 (14 reviews)

eXsight Call Accounting Feature Summary

  • Call system integration
  • Fixed line
  • Flexible rate tables
  • VoIP
  • By-extension reporting
  • Call collection
  • Call duration
  • Call volume
  • Caller ID
  • Inbound & outbound call reporting
  • Talk time tracking
  • Unattended call management
  • Who answered log
  • Procurement management
  • Asset management
  • Invoice management
  • Dispute management and recovery
  • Wireless expense management
  • Call accounting
  • Dashboards & reporting
  • Policy compliance
  • Contract management
  • Vendor management
  • Budget mangement
  • Vendor payment services
  • Managed services
  • Consulting services
  • invoice Auditing
  • Cloud services management
  • Cloud expense management
  • Wireless help desk services
  • Mobility-as-a-Service
  • Wireless optimization
  • BYOD management
  • Communications lifecycle management
  • Allocation & chargeback
  • Mobile device management

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Competitor Feature Comparison

eXsight Call Accounting Feature Reviews

13 reviewers had the following to say about eXsight Call Accounting's features:

Yvonne F

Tem Suite Call Accounting

2016-10-04

Tem Suite Call Accounting is so easy to use, gather information, create reports, get statistics, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Christina White

Great CDR Software

2016-10-03

I have been using this system for over 10 years, it is very reliable and easy to use.

Pros

The calls portal makes it easy to define a list and sort it.

Cons

I would like more flexibility in the reporting

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Stephen Lewis

Call Accounting

2016-10-04

So far so good, product works when I need it to and when I did have problem with it I call support and had the problem resolved on 1st contact.

Pros

Reporting

Cons

lack of phone number reporting

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering eXsight Call Accounting

Just make sure you have recommended resources applied.

Source: Capterra
Helpful?   Yes   No
Read more
Matt Heaps

Pleased with MTS

2016-10-04

We use MTS Application Suite for E911 notifications, Device Management, Call Detail Reporting, and target specific items that can be included in Generated Reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Steve L

Review of MTS call accounting.

2016-10-06

I use the portal to locate specific calls to or from devices on the system.

Pros

If I have a problem, they are quick to respond to get resolved quickly.

Cons

updates on the name and departments for devices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10

Recommendations to others considering eXsight Call Accounting

scheduling reports for departments is easy and works well sending by e-mail. new extension populate as CDR is delivered.

Source: Capterra
Helpful?   Yes   No
Read more
Robert Billingsley

Excellent support and service

2016-10-04

So far support on the product has been great, and whenever questions arise or support is needed. it is done in a timely fashion with all explanations provided.

Pros

Dashboard makes it easier for end user to find what they need.

Cons

The reporting could offer more in a way of understanding or ease of remembering.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
F curran

TEM Product

2016-10-04

Has greatly reduced time required to manage our telephony devices.

Pros

Ease of use

Cons

Sometimes the reports are hard to build, very small number of times

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Janet Niswonger

MTS Call Accounting review

2016-10-04

Loved it, then later on added the call accounting product.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Thomas Neese

MTS Call Accounting Application Suite

2016-10-04

Good reporting capability.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
James Orefice

Solid call accounting software

2016-10-03

We have been using MTS with our shoretel system for roughly 5 years and it has been trouble free. MTS is awesome with support and maintenance. They are on top of issues before they arise with consistent maintenance. Their customer support is well informed and quick to respond when I have questions.

Pros

It is troublefree telephony accounting. The reports are great and information can be scaled to what the department wants to see.

Cons

There is not really anything to complain about. It serves it's purpose and does it well. The support team is excellent. I'm hard pressed to find any negatives!

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering eXsight Call Accounting

It works great with our shoretel system!

Source: Capterra
Helpful?   Yes   No
Read more
Cindy Gudgeon

Tems Software

2016-10-04

The tems software has made my reporting of our phone traffice so much easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Cynthia Y

Great Product

2016-10-05

The software is user friendly when it comes to reviewing and processing invoice to running reports. I would highly recommend this to any business trying to manage their telecom spend.

Pros

How easy it is to use.

Cons

None that come to mind.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering eXsight Call Accounting

Not at this time.

Source: Capterra
Helpful?   Yes   No
Read more
Brandi M

New Customer

2016-10-04

Overall, once we have the system up and running things should become easier to use and I may have more 5 star ratings.

Pros

I can see the potential the software has to be very valuable to ACS in the future.

Cons

Setting up the TEM suite with our telecom bills; we've found a number of invoices our previous supplier could do electronically that MTS is not able to do yet so it increases our paper invoice count.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more