Tenfold Features

Tenfold

Have better customer conversations

4.76/5 (145 reviews)

Tenfold Feature Summary

  • Call analytics dashboard
  • Activity logging
  • Assign follow up tasks to team members
  • Caller info pop-ups on inbound/outbound calls
  • Activity history shown in caller info pop-up
  • Automatic call logging to CRM
  • Custom field data in pop-up
  • Email template integration
  • Gamification of call activity
  • Lead capture
  • Update lead status on call
  • Opportunity management
  • Team based analytics
  • Leads slipping away notification emails
  • Records creation & management
  • Social media integration
  • Relate calls to cases & tickets
  • Click to dial on all Google Chrome pages
  • Open API for third party integrations
  • Integrate with MS Dynamics CRM and Freshdesk

Communications Feature Comparison

Most popular features of all Communications apps

API (114 other apps)
Activity Dashboard (49 other apps)
Automatic Notifications (40 other apps)
CRM Integration (54 other apps)
Call Monitoring (47 other apps)
Call Recording (71 other apps)
Call Reporting (45 other apps)
Call Routing (51 other apps)
Call Transfer (54 other apps)
Caller ID (51 other apps)
Chat (64 other apps)
Conferencing (61 other apps)
Instant Messaging (49 other apps)
Live / Video Conferencing (44 other apps)
Monitoring (44 other apps)
Receiving (40 other apps)
Reporting & Statistics (41 other apps)
SMS Integration (36 other apps)
Third Party Integration (59 other apps)
Voice Mail (47 other apps)

Tenfold Feature Reviews

25 reviewers had the following to say about Tenfold's features:

Edward Caballero

One of the best cloud phone platforms out there

2017-09-03

Group chat. Caller ID.

Pros

My e-mail can be hard to spell for some people so I love being able to tell people "hey I'll text you my email."

Cons

-Sometimes I'll make a phone call, and the call seems to disappear into nowhere but I can still hear it ringing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark MacLean

Tenfold is a great software tool for making and tracking calls!

2017-08-28

The largest benefit is the time savings from its integration with Salesforce, and the 'click-to-dial' feature which eliminates the need to manually dial numbers.

Pros

Also, Tenfold monitors all calls, so that call counts (inbound vs outbound), and call duration, can all be tracked and compared against co-workers, and this allows work to be far more quantifiable and useful for reviewing personal or team productivity.

Cons

During a live call, Tenfold allows Notes, to be automatically entered into Saleforce's task data, however, if the comments are too long for the 'call notes' they roll over into the 'comments' section, with no indication that that is where there have gone, which means they can be missed, or just harder to locate later.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Joel Maloff

Excellent Add-On for Business

2015-09-27

This functionality is going to become second nature, just like using voice mail or e-mail!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Tenfold


Thank you!

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Barry Evans

We use this to link in with our Sugar CRM tool allowing quick and accurate dialling and recording

2017-12-04

Ease of monitoring of call volumes and call lengths.

Pros

I think the main features we like about the product are the ease of dialling through direct click through to the ability to accurately add call notes to Sugar CRM without the need to go directly in to the record.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Candice Munoz

Could not do my job as efficient without it!

2018-05-09

Using Tenfold for our sales department we display live call metrics on projection scoreboard, which helps to create a fun, competitive, productive work environment.

Pros

Integrates with Salesforce easily intuitive and seamless Able to keep notes directly onto the pop up which imports them directly to CRM. It is used to help us dial out to our customers quickly and efficiently with the click to dial feature

Cons

pop up disappears in the middle of notes takes awhile to come back up when it rarely does crash incoming call pop up interferes with current call

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Josh Olson

Provides huge value

2018-06-05

Pros

Sales reps love how easy it is to leave call notes, and they utilize the click-to-dial.

Cons

No real cons - It's incredibly easy to leave call notes and identify who is on the line. The dashboard and analytics are great for management to keep track of the day to day and it helps drive a competitive sales team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Candice Huang

Overall great experience!!!

2018-06-28

Pros

Easy to use, logging calls and runs reports quickly, loves the dashboards functionality; great ongoing support from Tenfold.

Cons

Easy to use, logging calls and runs reports quickly, loves the dashboards functionality; great ongoing support from Tenfold.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jamie Cain

Tenfold was exactly what my team was looking for. We really stress goal setting and accountability.

2017-09-01

Improved accountability and goal benchmarks.

Pros

Tracking incoming and outgoing calls, length of calls, quality connections, CRM integration.

Cons

I guess the only con would be ease of creating our own custom commands for our CRM.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alex Pointon

Verified Reviewer

Making telesales more efficient

2017-08-30

Pros

Click to dial, inline note taking and live call count make day to day telesales easier to carry out, as well as more effective.

Cons

Integration with Salesforce is not perfect, and in addition to this, not all features are available outside of the US.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Carlos Roman

Tenfold has been a great solution to our Customer Service Team!

2018-05-15

Highly recommended for call centers.

Pros

The popup allows us to keep better track of inbound, and outbound calls with ease. The API integration with SalesForce is a huge plus as well.

Cons

The history only tracks about 10 recent calls. Would be great to have access directly from the popup to track previous interactions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Vanessa Alonso

Great product to incorporate with system

2018-04-20

We like the fact that we know who is calling and who called that person.

Pros

This "caller ID" works in real time.

Cons

A few glitches every now and then, but nothing drastic (not a game changer). The ID might not be correct and the last call might show up, however after 3 seconds it will update.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rich Martinez

Verified Reviewer

Huge Time Saver that results in huge ROI!!

2017-08-28

Pros

I like the caller ID. I like how I can quickly go back to prior calls to look at notes.

Cons

Tenfold doesn't give you the option to change the color of their APP. Also, the pop out window sometimes pops out randomly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
( company, 501-1000 employees)

Easy to use click to dial l

2018-07-19

The ability to make calls and record notes quickly.

Pros

I like that Tenfold integrates with sales force and our phone system.

Cons

I don't think there is anything other than bring able to build a list of prospects and load them in the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel Pobst

Easy to use software, great for seamless Salesforce calls integration

2018-04-16

Tenfold allows users to enter a call without leaving the task at hand.

Pros

We also use Tenfold to display live call metrics on a TV scoreboard for the sales department.

Cons

Occasional ghost calls Unable to recover data if connection to phone system is interrupted Occasional issues with call timer, less than once a month.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
holly lebreux

Easy to use and reliable

2017-11-16

Better work efficiency

Pros

It integrates with sales force seamlessly to make capturing calls and adding notes quick and easy.

Cons

Every so often the pop up will not work but it fixes itself quickly and sometimes not all notes will transfer to cases.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
JP Geygan

Tenfold is a great click-to-dial tool that integrates with essential applications.

2017-11-30

I am significantly more efficient because of the streamlined manner in which Tenfold allows me to make calls and record notes immediately afterwards with minimal clicks and no extra effort.

Pros

My inputs are aggregated in Salesforce and Tenfold's website so I can view my daily activity easily.

Cons

From time to time, there are minor glitches in IP phone integration, and sometimes call notes are prematurely cut off.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Canada Trade Account Manager (Internet company, 5001-10000 employees)
Verified Reviewer

Amazing improvement over a short period of time.

2017-09-19

Pros

I love the fact that we can easily track call metrics, enter notes into Salesforce, and click-to-call.

Cons

We loose all the functionality and it's tough to report daily metrics.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Clarence Yuan

Great solution to streamline calling process

2018-07-26

Highly recommended as an add-on to your CRM!

Pros

In-browser widget to log calls into CRM, complete with call dispositions, appointment setting, etc.

Cons

Sometimes the click to dial function requires a couple of clicks, or a browser restart. Other than that, the functions provided are great!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Linda Brann

Great tool for Account Management!

2017-12-29

Pros

Ability to schedule follow-ups while dispositioning the call improves efficiency!

Cons

Limited history is shown when going into 'Recent' on the pop-up window. Having used other software applications, honestly there isn't a lot I don't like about Tenfold!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Senior Analyst (Staffing and Recruiting company, 51-200 employees)
Verified Reviewer

Great tool!

2018-08-05

Pros

Tenfold is a great tool for tracking calls. It enables us to quickly track and log calls.

Cons

While I do love almost everything about Tenfold, sometime the notifications can be a little bit disruptive.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Mandi Schmidt

Tenfold is super easy to use! Makes watching productivity so convenient.

2017-09-01

Capturing daily call numbers, time spent with our customers talking on the phones, syncing with Salesforce, makes generating call competitions for staff easy!

Pros

I also love the feature of syncing to Salesforce so it automatically posts on customer accounts.

Cons

When this happens, members of my sales team have to manually log their calls and note them, which makes it a little more time consuming than it normally is.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Emiliano Buss

Simple and very useful

2018-04-19

Pros

The easiness when calling a customer and the caller recognization.

Cons

Betweem 5/7% of ghost calls every month.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Êdith Danquah

Very useful product, helps to track and record communication with customers

2017-11-17

Helps me to easily make notes and record important topics discussed with customer right away without having to go individually into these accounts to make after call notes.

Pros

Great Telemarketing tool, helps to track and record communication with customers that one can always refer to for account activity and progress.

Cons

sometimes unable to identify caller even with contact stored in the system, this then takes extra time having to search for contact before saving data

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam Telischak

Great experience with this system

2017-11-17

Pros

-Tracking is very easy -Easily can move to next call -Click to dial -Easy to install and integrate into my systems

Cons

I guess sometimes it would duplicate calls, but that did not happen often

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mergim Tahiri

Tenfold - Very helpful tool

2017-11-20

Pros

The most important and helpful feature of tenfold is showing you informations about the outgoing and incoming calls if you've saved them.

Cons

However, the system continues to count the calls.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more