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TenFold Logo

TenFold

4.7
(151)

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Have better customer conversations

(12)

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TenFold Features

Features Summary

Functionality

4.5

/5

151

Total features

52

13 categories

TenFold features

API
Activity Dashboard
Activity Tracking
Appointment Management
Blended Call Center
By-Extension Reporting
CRM
Call Center Management

Common features of Customer Service software

API
Activity Tracking
Alerts/Escalation
Appointment Management
Autoresponders
Calendar Management
Call Center Management
Call Routing

Price starts from

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No pricing info

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

151

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

52

Unique features

  • Real-Time Analytics

  • Lead Nurturing

  • Blended Call Center

  • Who Answered Log

Functionality

4.8

/5

690

Price starts from

0.85

Per month

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Total Features

41

Features in Common

11

Unique features

  • Voicemail Transcription

  • Virtual Extensions

  • Predictive Dialer

  • Alerts/Notifications

Functionality

4.6

/5

819

Price starts from

30.95

/user

Per month

learn more

Total Features

102

Features in Common

16

Unique features

  • Question Library

  • Canned Responses

  • Email Marketing

  • Customizable Reports

Common TenFold comparisons

Reviewers who mentioned features said:

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Linda B.

Internet,

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great tool for Account Management!

Reviewed 6 years ago
Pros

Ability to schedule follow-ups while dispositioning the call improves efficiency! Having used other programs for calls, Tenfold stands above with little to no degradation of call quality. Data integration between Salesforce and Tenfold creates a seamless workflow.

Cons

Limited history is shown when going into 'Recent' on the pop-up window. Having used other software applications, honestly there isn't a lot I don't like about Tenfold!

AR
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Verified reviewer

E-Learning, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Tenfold saves me hours a week!

Reviewed 7 years ago
Pros

I have used Tenfold for 2 years and love it. It has made my daily tasks more efficient and saves me at least an hour a day. The easy to use pop out makes note taking for calls quick and automatically syncs to SF which allows me to make more dials which equals more sales. Another nice features is the click to dial which allows my X-Lite phone to automatically dial the number also saving me time. I highly recommend Tenfold if you make calls in your line of work. They will not only save you time but make you more money!

Cons

Sometimes the pop out doesn't work and our admin has to restart the program. One suggestion is to be able to make changes to the contact fields without having to go into SF.

AR
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Akhilan R.

Publishing, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A superb tool to make and track official calls.

Reviewed 6 years ago
Pros

The application is easy to use. A Great functionality, is another plus. You can track the incoming calls and keep a watch on individual employee’s performance including details like call durations and intervals. The application has integrations with the salesforce, so without even dialling, you automatically get connected with the customers. Even during a call is made, the application enables notes...

Cons

Pop up requires improvement in customization. System crashes occur during the daytime if the calls exceed a limit.

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Jay J.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The ability to make and log calls is a great tool

Reviewed 6 years ago

Ease of use

Pros

It is automatic and allows you to add contacts that call in. In addition, it makes use much easier.*

Cons

Sometimes it has to be turned again on when I open a program that it is associated with. I would like that to be a smoother process.

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Belynda P.

Internet, 5,001-10,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great program that has allowed our company to improve tenfold

Reviewed 7 years ago
Pros

The best part of tenfold is the option that is allowed within the program. With these additional options, it has allowed our company to improve on our call time and response time.

Cons

The only problem i have is on occasion when the system goes down, but we have a fast response time when working with tenfold to get the program up and running again.

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Luis Miguel S.

Information Technology and Services, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ease of use, good support.

Reviewed 7 years ago
Pros

Saves time by at least 20% Auto logs calls and notes Logged calls can be custom on SFDC (Lead, contact, opp, acct) Good metrics and data from previous activities.

Cons

I think they can focus on new Sales Enablement tools but the call tools that I currently use are great!

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Scarlett G.

11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Helps me organize and keep track of my conversations

Reviewed 6 years ago
Pros

I can record details of my phone conversation which are then saved to my Salesforce on that customer's account. It is very easy to use and helps me keep track of everything going on with each customer.

Cons

Tenfold shows all of the contacts associated with every incoming and outgoing call. Sometimes I accidentally select the wrong contact, and there is no back button for me to go back and select a different contact.

SV
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Simon V.

Medical Devices, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Tenfold Overall Experience

Reviewed 7 years ago

Not only do you get a breakdown of your individual performance but you get a breakdown of the whole sales team's performance. Each call is broken down by the amount of time in which you're on the phone with the customer. We tend to check up on our existing customers so it becomes very vital to stay on the phone as long as we need to extract information to be as useful as possible to ensure the quality of our solutions we offer throughout each business line.

Pros

The add-on allows you to view a detailed report of all inbound and outbound calls for the day. It breaks down the amount of calls that each rep has conducted as well as hot spots during the day that appear to be the best times to contact current customers or even prospects. The product is easily compatible with Salesforce which I recommend each sales team uses.

Cons

The product (like anything else that is technology) tends to have its kinks. In the last 3 months we have noticed that the our talk time has doubled, even tripled on occasion. This gives us a false report of what is going on throughout the sales team. If we do not know precisely the calls we are making, it is tough to hit our sales goals as a unit. Generally the more customers you call and eventually speak with, the higher our penetration rate tends to be for providing additional solutions.

MV
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Michelle V.

Consumer Goods, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Tenfold is useful in logging calls and pulling statistics

Reviewed 3 years ago

It's a helpful tool overall, but could use some tweaking on the floating UI

Pros

Tenfold makes it easy to log calls accurately and even add new phone numbers to customers in the database. I love that it recognizes phone numbers in the database and pulls up the link to the customer profile, making it easy to answer while answering a call. Being able to pull up statistics on call volumes is a helpful tool for forecasting as well.

Cons

The floating UI can be annoying at time. It doesn't always stay to the side of the web browser after saving notes. The floating UI will sometimes take forever to load or save, which ends up freezing the browser.

KD
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Kevin D.

Marketing and Advertising, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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It Makes Everything SO Much Easier

Reviewed 6 years ago
Pros

I can keep on top of my office's call volume throughout the day, and they're hitting those numbers more frequently because of how easy it is to make the calls. One click to dial out, another click to leave a note, and then one last one to save it. Cuts down on time in between calls, which means more total talk time and more sales.

Cons

There are occaisonally calls to numbers that I know are in our CRM, but they don't get logged as a call by Tenfold for some reason. A little frustrating to have to go back in to the page an enter in the notes manually afterwards.

IG
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Israel G.

Marketing and Advertising, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tenfold the time saver

Reviewed 7 years ago
Pros

Tenfold, the most convenient, time-saving, easy to use, software. Predominantly the click to dial feature tool is what will save you the most time. Just one click and you're a couple seconds away from reaching your client. Alongside the fact that, I can integrate the platform to Salesforce impacts my company's success. Tenfold simplifies the process of having a call-center in every aspect.

Cons

Not much of to write here, the only thing is it logs me off here and there once in a while but just one click away from logging back in.

VA
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Vanessa A.

Legal Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product to incorporate with system

Reviewed 6 years ago

We like the fact that we know who is calling and who called that person. If in fact someone really called a certain person and inputting notes directly from the program.

Pros

This "caller ID" works in real time. The customers information pops up on screen and is very helpful, especially when the people who are calling are a bit skeptic. Inputting notes directly from tenfold is a plus and very useful. I love that I can see who the call belongs to and who the last person who spoke to the client is. Overall very useful.

Cons

A few glitches every now and then, but nothing drastic (not a game changer). The ID might not be correct and the last call might show up, however after 3 seconds it will update.

HI
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Hamza I.

Information Technology and Services, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy-to-use software that integrates Salesforce calls seamlessly.

Reviewed 3 years ago

 Tenfold allows users to take a call without interrupting their current job. We now have more call notes than we ever did before, and our follow-up has improved.

Pros

Easy to set up, and the smoothest integration I've ever seen. Minimal training is required for the intuitive user interface. The only way to enter Salesforce calls without it feeling like a chore. It takes no extra time to track Salesforce calls with Tenfold. This is useful for ensuring that Salesforce is used as a tool rather than a chore. Tenfold is also used by the sales department to display live call analytics on a TV scoreboard. We now have more information and better follow-up for all of our customers.

Cons

Occasionally, you'll hear a ghost call. If your phone system's connection is lost, you won't be able to recover your data. Occasionally, fewer than once a month, there are issues with the call timer. To get everything to operate properly, I had to change several phone system settings.

LM
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Lindzee M.

Retail, 5,001-10,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tenfold has helped our company become more efficient!

Reviewed 7 years ago

being able to use our time more efficiently!

Pros

I like that we are able to log calls, and keep track of what happened on each call to look back on. I also like the click to call function, as well as the local presence function. We have noticed a huge increase in people that answer our call with the local presence feature.

Cons

I like least when tenfold stops working, but that is few and far between now. It used to happen all the time, but the bugs have definitley been fixed.

MS
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Mandi S.

Apparel & Fashion, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Tenfold is super easy to use! Makes watching productivity so convenient.

Reviewed 7 years ago

Capturing daily call numbers, time spent with our customers talking on the phones, syncing with Salesforce, makes generating call competitions for staff easy!

Pros

You can group members of the sales team so they are under your "Team". This makes it easy to view call numbers side by side. I also love the feature of syncing to Salesforce so it automatically posts on customer accounts.

Cons

Sometimes it crashes every now and then. When this happens, members of my sales team have to manually log their calls and note them, which makes it a little more time consuming than it normally is.

EW
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Edward W.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy Integration with Salesforce

Reviewed 6 years ago

Easy to utilize and manage.

Pros

Easy functionality for my employees is the most important feature. Having the ability to easily manage and input their phone call notes into Tenfold in which automatically transfers to Salesforcee for tracking is effortless. The customer support has been proven to be second to none and take care of our needs asap.

Cons

No cons were added to this review

SR
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Scott R.

Management Consulting, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Feature for any Company that wants to track Customer Service Calls!

Reviewed 6 years ago

Overall, this was a great addition to our company.

Pros

The popup is a wonderful feature! The integration with Salesforce, and Customer Service are flawless as well. Great response times.

Cons

The ability to have dispositions, or preset notes, would be a major plus. Often times clients call in for the same thing, so this would save a lot of time.

EA
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Emmalyn A.

Broadcast Media, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Super easy to use!

Reviewed 7 years ago
Pros

Love that this is so easy to use every day! It's great for logging calls and keeping track of customer interactions, click to call is very convenient.

Cons

Sometimes it will glitch out and close, but that's every app and may also have to do with the fact that we have so many employees.

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Mark M.

Construction, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Tenfold is a great software tool for making and tracking calls!

Reviewed 7 years ago

The largest benefit is the time savings from its integration with Salesforce, and the 'click-to-dial' feature which eliminates the need to manually dial numbers. The next best thing about this software is the productivity tracking it allows.

Pros

The ability to integrate Tenfold's calling platform directly into our CRM (Salesforce) is extremely helpful. In addition, the ability to call most numbers from any browser window using the 'click-to-dial' feature ensures that calls can always be made quickly using the product, and this is a huge time saver (over manually dialing numbers). Also, Tenfold monitors all calls, so that call counts (inbound vs outbound), and call duration, can all be tracked and compared against co-workers, and this allows work to be far more quantifiable and useful for reviewing personal or team productivity. Lastly, the product is extremely versatile and feature rich, so that each person can use it how they see fit, and their support team is excellent.

Cons

During a live call, Tenfold allows Notes, to be automatically entered into Saleforce's task data, however, if the comments are too long for the 'call notes' they roll over into the 'comments' section, with no indication that that is where there have gone, which means they can be missed, or just harder to locate later. In addition, 'click-to-dial' does not work on all numbers one may find while browsing, and occasionally the chrome extension must be reset to get things up and running again, but these are rare and minor inconveniences.

EC
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Edward C.

Real Estate, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One of the best cloud phone platforms out there

Reviewed 7 years ago

Easy integration into our Office 365 suite. Simple interface. Easy to use. IPhone app is functional. Texting. Group chat. Caller ID.

Pros

-Texting is such a great feature. My e-mail can be hard to spell for some people so I love being able to tell people "hey I'll text you my email." -I have group chats with my team on Tenfold and it is useful to be able to access it through the iPhone app. -I make 100s of calls a week. When a prospect calls me back I used to ask, "Who is this?" And the prospect typically would respond with "I don't know you called me!" That was one of the worst feelings. Being able to catalog the prospect's information avoids that issue altogether. -Easy user-interface is very important to me

Cons

-I randomly get signed out of my iPhone app? Sometimes I click on the app and it's signed me out. Weird part is that if I click on it again, I'm signed in. -Connectivity issues on the desktop. The older guys at our company believe the service should be as reliable as a land line. So they're always complaining about this connection issue. -I like that this integrates with Salesforce. Although...

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Jason C.

Internet,

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great App for a Growing Sales Team

Reviewed 6 years ago

Scalable UX and UI software to implement at SFDC launch. Greatly improved productivity metrics shortly after launch (30% increase in KPI) Less failure down time due to excellent customer support.

Pros

We have been able to implement, improve and track Sales actitivities, vastly increasing our ability to correlate production with sales performance. The Tenfold dashboard provides an excellent real time view of my sales team's production by hour and connection percentage, both at a high level and granular views. My team enjoys the Dashboard's lighthearted terms for high performers (Overclocker= most phone time, Good Sumaritan = most call notes) and it encourages healthy competition. Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback.

Cons

UI can lag infrequently. I would like to see more customized views on the Dashboard in the future although this may affect ease of use.

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Joel B.

51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product, needs a few options

Reviewed 6 years ago

The popup was great. It worked as expected.

Pros

I love the idea of a popup when a phone call comes in. The ability to see the information you need about the incoming call before you answer it is extremely valuable. The software performed as expected. The sales team and tech support team were all very friendly and took care of all the issues I had. Good response time and an overall good experience with the company as a whole.

Cons

There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at. It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.

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Michael D.

Consumer Goods,

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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easy and beautiful

Reviewed 6 years ago

Increased sales, improved service, and more confidence.

Pros

It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system. The data of any client can be pulled up easily or just done in an instant. It provides a user friendly interface, with a great set of tools hidden behind. The implementation of instant email, voicemail drops, and magic commands can help you achieve excellent results in whatever field you're in. They have an awesome customer service team that will even check up with you after awhile to see how it's going. Their service is very unique in an industry without a face.

Cons

It can be a little glitchy. Not to the point where it becomes a detriment, but only a bit annoying. Sometimes it won't respond for a few seconds. But I believe the pros outweight the cons.

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Jack P.

Internet, 5,001-10,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Clean UX and UI! Easy to use!

Reviewed 7 years ago
Pros

We needed a great platform to record and track all of our calls in a non invasive and easy solution, Tenfold definitely solves for this issue. UI and UX are very important to me in day to day operations of a product. The tenfold pop up has exactly what it needs to have, no more, no less. The popup pops up almost instantly. The reporting and gamification dashboard is easy to use as well!

Cons

From a reporting standpoint, there is sometimes a discrepancy between the # of minutes on the physical handset, the tenfold pop up and the data that is in Salesforce. I wish that was a manager override button that I could input a call with a specific call length so it feeds into Tenfold and Salesforce. It’d be great if there was a snooze function, where the pop up wouldn’t pop up for a given time in the event one of my reps need to focus on another task at hand.

AR
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Verified reviewer

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This is a great product and keep me very in-sync with my clients'

Reviewed 6 years ago

The software helps me to work with all of my programs.

Pros

The notification dashboard is one of the most niche market items around. I would never have though that I would have everything I need an instance and at a flash. I also like the fact that I am getting another notification that lets me know when I am receiving customer correspondence. This program has help raise the productivity of not alone myself, it really allocates all of my calendars, calls, emails and social media correspondence into one. This really gives me the ability to have a one-stop shop for all of my programs. In this day and age, I have to manage many programs at once and it really helps that I do not forget anything.

Cons

Nothing, this product has been a complete game changer for one of the companies that I work for. Great product.