TenFold Pricing Plan & Cost Guide

TenFold

Have better customer conversations

4.74/5 (149 reviews)

TenFold Pricing

Pricing model: Subscription

Customers need to contact us for pricing details.

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TenFold Pricing Reviews

Pros

  • It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system.Michael D.Read the full review
  • It allows me to save time by not having to write notes in sales force in addition to tenfold. The click to dial is also an amazing feature that helps to increase efficiency.Verified ReviewerRead the full review
  • Easy to use, logging calls and runs reports quickly, loves the dashboards functionality; great ongoing support from Tenfold. Overall great experience.Candice H.Read the full review

Cons

  • Sometimes it screws up and double counts inbound calls which can be confusing and a little misleading.Meghan O.Read the full review
  • Unable to recover data if connection to phone system is interrupted. Occasional issues with call timer, less than once a month.Daniel P.Read the full review
  • Bugs and at times the program being down which slows down production. From my perspective as employee of Wayfair it works well but there are times it can be frustrating.Verified ReviewerRead the full review
97%
recommended this to a friend or a colleague

6 reviewers had the following to say about TenFold's pricing:

Anonymous

tenfold

Used weekly for 1-2 years
Reviewed 2019-02-01
Review Source: Capterra

Pros
I liked the built-in analytics for calls

Cons
Did not like how it was priced per users

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Peter B.

Great App, Great Team, Great Support, Great Value

Reviewed 2015-09-27
Review Source: Capterra

We love Callinize and cant imagine not having it. And the people behind it seem to really care about me and my needs and they love their product. All my requests are addressed in a timely manner and they work with me to understand my needs to learn how to improve the app. And value for the cost per user is off the charts!

Response from Tenfold


Thank you!

Rating breakdown

Ease of use
Customer support

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Carlos R.

Tenfold has been a great solution to our Customer Service Team!

Used daily for 2+ years
Reviewed 2018-05-15
Review Source: Software Advice

Overall, Tenfold has been a great value for our company. Highly recommended for call centers.

Pros
The popup allows us to keep better track of inbound, and outbound calls with ease. The API integration with SalesForce is a huge plus as well.

Cons
The history only tracks about 10 recent calls. Would be great to have access directly from the popup to track previous interactions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Joel B.

Great product...needs some features.

Used occasionally for 1-2 years
Reviewed 2017-08-30
Review Source: GetApp

Pros
The sales reps were very friendly and responsive. If I ever had any questions about our account, pricing, etc., the sales team would respond to my e-mails and phone calls within minutes. They even directed my technical questions to their support staff when it was appropriate. There were several times I asked the sales team technical questions and they always connected with the right support technician. The tech support was very knowledgeable and quick to respond. Any time I had a problem they always had a solution and it was quick to implement. The software performed as expected. The popups worked most of the time and performance was never laggy.

Cons
There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at. It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be. There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Craig M.

Callinize is a No Brainer

Reviewed 2015-10-02
Review Source: GetApp

We have used Callinize at IHG for almost a year and have been very happy with the product, delivered results, and their customer support. Callinize is a must have for anyone wanting to streamline their efficiencies, maximize their time, and leverage their resources. Callinize is extremely easy to use and takes productivity reporting to a whole new level. This company realizes the value of a customer and works hard to earn and retain the trust and relationship with it's customers.

Pros
Ease of setting up users within the system. Scalability of the product. Flexibility within the browser windows. Amount of information instantly displayed. Saving of key strokes & mouse clicks during searches. Reporting, Reporting, Reporting - literally saved hours from previous reporting mechanisms.

Cons
Like any other computer platform there will be hiccups, server crashes, etc... CRM customizations could cause mapping issues with Callinize. HOWEVER Callinize worked hard to make their product work with our customizations. Few instances where a system change would happen and we need an update. 8 out of 10 times the issue would be our own company network issue. Callinize would instantly get working on whatever issue would come up and work with our internal team to resolve the issue.

Rating breakdown

Value for money
Ease of use

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Sean A.

A tool so great Dale Carnegie would use it!

Reviewed 2015-10-02
Review Source: Capterra

While reading Dale Carnegie's "How to Win Friends and Influence People" I took away two important lessons. 1. You should talk in terms of the other person's interest. 2. Make them feel important, and do it sincerely. Callinize allows me to do just that with every customer that calls. As soon as my phone rings I know exactly who is calling and what interactions have recently taken place. This affords me the ability to greet them with the sweetest word in their vocabulary, their name. I can hear the smile on my customer's face when I greet them with a "Good morning John!" and immediately pick up where we left off. Callinize is a must have for anyone that wants to give their customers the VIP experience!

Response from Tenfold


Thank you

Rating breakdown

Ease of use
Customer support

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