App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
Learn why GetApp is free
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more
Recommended
Mark M.
Construction, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
The largest benefit is the time savings from its integration with Salesforce, and the 'click-to-dial' feature which eliminates the need to manually dial numbers. The next best thing about this software is the productivity tracking it allows.
The ability to integrate Tenfold's calling platform directly into our CRM (Salesforce) is extremely helpful. In addition, the ability to call most numbers from any browser window using the 'click-to-dial' feature ensures that calls can always be made quickly using the product, and this is a huge time saver (over manually dialing numbers). Also, Tenfold monitors all calls, so that call counts (inbound vs outbound), and call duration, can all be tracked and compared against co-workers, and this allows work to be far more quantifiable and useful for reviewing personal or team productivity. Lastly, the product is extremely versatile and feature rich, so that each person can use it how they see fit, and their support team is excellent.
During a live call, Tenfold allows Notes, to be automatically entered into Saleforce's task data, however, if the comments are too long for the 'call notes' they roll over into the 'comments' section, with no indication that that is where there have gone, which means they can be missed, or just harder to locate later. In addition, 'click-to-dial' does not work on all numbers one may find while browsing, and occasionally the chrome extension must be reset to get things up and running again, but these are rare and minor inconveniences.
Edward C.
Real Estate, 51-200 employees
Used daily for 6-12 months
Review source
Share this review:
Easy integration into our Office 365 suite. Simple interface. Easy to use. IPhone app is functional. Texting. Group chat. Caller ID.
-Texting is such a great feature. My e-mail can be hard to spell for some people so I love being able to tell people "hey I'll text you my email." -I have group chats with my team on Tenfold and it is useful to be able to access it through the iPhone app. -I make 100s of calls a week. When a prospect calls me back I used to ask, "Who is this?" And the prospect typically would respond with "I don't know you called me!" That was one of the worst feelings. Being able to catalog the prospect's information avoids that issue altogether. -Easy user-interface is very important to me
-I randomly get signed out of my iPhone app? Sometimes I click on the app and it's signed me out. Weird part is that if I click on it again, I'm signed in. -Connectivity issues on the desktop. The older guys at our company believe the service should be as reliable as a land line. So they're always complaining about this connection issue. -I like that this integrates with Salesforce. Although...