Thinking Phones Features

Thinking Phones

Unified Communications in the Cloud

4.88/5 (4 reviews)

Thinking Phones Feature Summary

  • Direct Inward Dialing (DID) numbers
  • Caller ID
  • Simultaneous ring
  • Ring groups
  • 4-digit dialing
  • Video
  • Analytics
  • Contact Center

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Caller ID (51 other apps)
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Instant Messaging (50 other apps)
Live / Video Conferencing (43 other apps)
Monitoring (45 other apps)
Receiving (44 other apps)
Reporting & Statistics (44 other apps)
SMS Integration (40 other apps)
Third Party Integration (63 other apps)
Voice Mail (48 other apps)

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Mobile apps

iOS App


16 reviews

See all iOS Apps

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Thinking Phones Feature Reviews

3 reviewers had the following to say about Thinking Phones's features:

James Alder

ThinkingPhone - Reliable and cutting edge in UCaaS

2015-11-17

Pros

They also have a service call contactive that provides me with contextual information about callers. I believe it is unique in this industry and very useful.

Cons

ThinkingPhones currently lacks a web conference solution but it is on their roadmap which should be available any day now.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering Thinking Phones

My recommendation is to get a demo of their offering and see all of its functionality. Their solution is much more than just phones and voicemail.

Source: Software Advice
Helpful?   Yes   No
Read more
Michael Connelly

Verified Reviewer

Thinkingphones - most complete UCaaS solution out there

2015-12-18

Not only does it have all the features (including call-centre functionality), linking to CRM, social media integration, full HD video, analytics etc. it also has a very professionally run infrastructure for provisioning.

Pros

Complete package, professional, costs savings, good support and professional services

Cons

None that I have found yet. You do need a good network, however - but this is the case with every UC solution.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Jennifer Riggieri

TPN is instrumental in achiveing call center efficiencies

2015-11-17

Pros

TPN added tremendous value in the design of our call center to meet the needs of the business.

Cons

The implementation was a bit choppy, but both organizations took the time to step back and re-assess what could be done differently.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

10/10

Recommendations to others considering Thinking Phones

Take the time to understand your needs and document each functional requirement during the SOW process.

Source: Software Advice
Helpful?   Yes   No
Read more