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timetoreply vs Airmail for Business Comparison

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Overview

timetoreply is a cloud-based email management solution that allows customer service agents to enhance email response rates...

Airmail for Business is an email management application that provides enterprises with tools to centralize and manage multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$15/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$49.99
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(35)

5

4

3

2

1

15

20

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5.0

(2)

5

4

3

2

1

2

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Set-up and execution are super easy. Platform is user friendly, which helps so I am not training Managers on how to use.
I love the ability to see how quickly we're responding to customers, the email volumes, and the ability to filter internal/external.
Very well priced, easy to use, and perfectly tailored to my needs with easy integration. Excellent customer service as well.

Pros

Not enoughreviews yet

Cons

I think the default visualizations and the verbiage for their filters and key indicators are a bit confusing.
Adding filter " show emails where messages were more than 20" , because I can almost guarantee that something is wrong there.
TimetoReply - the Information I Want and the Information I'm Confused By.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features41
  • API
  • Activity Dashboard
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Archiving & Retention
  • Benchmarking
  • Channel Management
  • Churn Management
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Contact Management
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Diagnostic Tools
  • Drag & Drop
  • Email Alerts
  • Email Invitations & Reminders
  • Email Monitoring
  • Email Response Control
  • Employee Time Tracking
  • Event Triggered Actions
  • Filtering
  • Mailing List Management
  • Performance Management
  • Performance Metrics
  • Productivity Analysis
  • Project Time Tracking
  • Queue Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Signature Management
  • Third Party Integrations
  • Visual Analytics
  • Web Forms
  • Workflow Management
  • Total features14
  • API
  • Activity Dashboard
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Archiving & Retention
  • Benchmarking
  • Channel Management
  • Churn Management
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Contact Management
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Diagnostic Tools
  • Drag & Drop
  • Email Alerts
  • Email Invitations & Reminders
  • Email Monitoring
  • Email Response Control
  • Employee Time Tracking
  • Event Triggered Actions
  • Filtering
  • Mailing List Management
  • Performance Management
  • Performance Metrics
  • Productivity Analysis
  • Project Time Tracking
  • Queue Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Signature Management
  • Third Party Integrations
  • Visual Analytics
  • Web Forms
  • Workflow Management

Integrations

  • Total integrations3
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations6
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

timetoreply vs. Airmail for Business

See how timetoreply and Airmail for Business stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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