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TIMS Reviews

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7 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Amazing Support

Reviewed 2 years ago
Pros

Easy to use. Great Dashboards. Inventory by location

Cons

Always explaining how Tellennium is to others.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TIMS Review

Reviewed a year ago

Our primary business problem was having too many invoices and too many telecom vendors that were difficult to manage and negotiate both contractually and from a service perspective. TIMS has been essential in allowing us to focus on taking care of things that have a direct impact on patient care instead of managing telecom vendors and looking for cost savings without a complete understanding of the market and what charges might be exorbitant.

Pros

I like the visibility I get from TIMS into our entire portfolio of telecom contracts. Having a simple but central console to look at everything from a few custom views and a single window is a huge improvement to keeping track of things using spreadsheets and various other tools that aren't quite as complete as TIMS.

Cons

I haven't found anything that is a true dissatisfier at this time. I have a lot of road to cover and so far there haven't been any issues.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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TIMS Works!

Reviewed a year ago

As I sated, overall TIMS is very functional just some tidbits here and there that could improve user experience.

Pros

Ease of use is my biggest Pro. It has shown improvement that creates a more efficient work flow

Cons

There are some point of software that seem a bit redundant. Sometimes responses to a ticket or MAC are delayed

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tellennium Review

Reviewed a year ago

I have had a great experience with Tellennium. I highly recommend them

Pros

It is very user friendly once you are trained to use the software. If you have any question, customer service is very quick to respond with help.

Cons

Pulling Granite billing is very difficult.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Stel Tech Review

Reviewed a year ago

Great Experience. Getting Accurate data and useful report helps us avoid blind spots. Visibility is Key!

Pros

The breath and dept of data they collect with straightforward reporting.

Cons

Some normalizing of the data would be helpful. We have multiple Names / Address etc but they still refer to the same Location.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Overall great product

Reviewed a year ago

Overall great tool for managing multiple carriers, services, and accounts. Due to the complex nature and diversity of carrier invoicing, TIMS is helping us understand our spend and what we have deployed per location to assist in decision making and cost efficiencies. We've discover MANY services that we thought were long ago terminated and hence forgotten, where the costs were buried in carrier invoices for years.

Pros

Web based billing history integrated service request modules auditing Customizable

Cons

Reporting, though flexible, is not always intuitive/logical As deployed, there was considerable room for improvement in the carrier DID management Required "tweeking" by Tellennium to even see/understand legacy PRI details

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Managing Teleco bills made easy

Reviewed a year ago
Pros

Being able to find all POTs, DIDs and circuits in an easily searchable database is a big win!

Cons

A better searching feature with easier filters.