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Truly vs Aline Comparison

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Overview

All-cellular business phone solution offers professional call quality, conversation tracking, and CRM integration for iOS and Android devices

Aline is a cloud-based VoIP phone system, which helps businesses handle incoming and outgoing calls through call routing,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$65/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.8

(16)

5

4

3

2

1

4

5

6

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5.0

(2)

5

4

3

2

1

2

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

For me, the integration of Truly into my daily workflow has been awesome to this point in the process. I am a new user of the product, but it has already had a big impact on the way I work.
Very easy to learn how to use it and their support is amazing.
Makes dialing and recording call very easy. I love how you can search for calls and recordings.

Pros

Not enoughreviews yet

Cons

If you download the app on your phone. When you answer the call on your computer, it says missed call on my phone.
I dislike how you can re-route where the calls go because today someone (not sure who) re-routed all our calls to one specific person.
Often time very glitchy, dials twice at a time, sound cuts out randomly, delayed call/end buttons.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features60
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Archiving & Retention
  • Assessment Management
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automatic Call Distribution
  • Availability Indicator
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Conferencing
  • Contact Management
  • Conversion Tracking
  • Customer Accounts
  • Customizable Caller ID
  • Dashboard
  • Data Management
  • Email Management
  • Employee Directory
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • Gamification
  • Goal Setting / Tracking
  • Help Desk Management
  • Historical Reporting
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Lead Management
  • Learning Paths/Tracks
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Multi-User Collaboration
  • On-Demand Recording
  • Onboarding
  • Online Voice Transmission
  • Open Database Design
  • Performance Management
  • Performance Metrics
  • Predictive Dialer
  • Recording
  • Records Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • SMS Messaging
  • Spam Blocker
  • Status Tracking
  • Telemarketing Management
  • Third Party Integrations
  • Training Management
  • Unified Communications
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Total features51
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Archiving & Retention
  • Assessment Management
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automatic Call Distribution
  • Availability Indicator
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Conferencing
  • Contact Management
  • Conversion Tracking
  • Customer Accounts
  • Customizable Caller ID
  • Dashboard
  • Data Management
  • Email Management
  • Employee Directory
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • Gamification
  • Goal Setting / Tracking
  • Help Desk Management
  • Historical Reporting
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Lead Management
  • Learning Paths/Tracks
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Multi-User Collaboration
  • On-Demand Recording
  • Onboarding
  • Online Voice Transmission
  • Open Database Design
  • Performance Management
  • Performance Metrics
  • Predictive Dialer
  • Recording
  • Records Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • SMS Messaging
  • Spam Blocker
  • Status Tracking
  • Telemarketing Management
  • Third Party Integrations
  • Training Management
  • Unified Communications
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription

Integrations

  • Total integrations10
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations10
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Truly vs. Aline

See how Truly and Aline stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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10+ YEARS RECOMMENDING SOFTWARE

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