Truly Features

Truly

Professional business calling and routing for mobile devices

3.76/5 (17 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Alerts/Notifications
Archiving & Retention
Assessment Management
Audio / Video Conferencing
Auto-Dialer
Automatic Call Distribution
CRM
Call Center Management
Call Conferencing
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Tracking
Call Transfer
Caller ID
Campaign Management
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Management
Conversion Tracking
Customer Accounts
Dashboard
Data Management
Email Management
Employee Directory
Event Triggered Actions
File Transfer
Gamification
Goal Setting / Tracking
Help Desk Management
IVR / Voice Recognition
Lead Management
Learning Paths/Tracks
Meeting Management
Mobile Access
On-Demand Recording
Onboarding
Open Database Design
Performance Management
Performance Metrics
Predictive Dialer
Real Time Analytics
Recording
Reporting/Analytics
Ring Groups
SIP Trunking
SMS Messaging
Telemarketing Management
Training Management
Video Conferencing
Virtual Call Center
Virtual Extensions
VoIP
VoIP Connection
Voice Mail
Voicemail Transcription
Learn moreCompare App
API
Access Controls/Permissions
Alerts/Notifications
Archiving & Retention
Assessment Management
Audio / Video Conferencing
Auto-Dialer
Automatic Call Distribution
CRM
Call Center Management
Call Conferencing
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Tracking
Call Transfer
Caller ID
Campaign Management
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Management
Conversion Tracking
Customer Accounts
Dashboard
Data Management
Email Management
Employee Directory
Event Triggered Actions
File Transfer
Gamification
Goal Setting / Tracking
Help Desk Management
IVR / Voice Recognition
Lead Management
Learning Paths/Tracks
Meeting Management
Mobile Access
On-Demand Recording
Onboarding
Open Database Design
Performance Management
Performance Metrics
Predictive Dialer
Real Time Analytics
Recording
Reporting/Analytics
Ring Groups
SIP Trunking
SMS Messaging
Telemarketing Management
Training Management
Video Conferencing
Virtual Call Center
Virtual Extensions
VoIP
VoIP Connection
Voice Mail
Voicemail Transcription
Visit WebsiteCompare App
API
Access Controls/Permissions
Alerts/Notifications
Archiving & Retention
Assessment Management
Audio / Video Conferencing
Auto-Dialer
Automatic Call Distribution
CRM
Call Center Management
Call Conferencing
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Tracking
Call Transfer
Caller ID
Campaign Management
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Management
Conversion Tracking
Customer Accounts
Dashboard
Data Management
Email Management
Employee Directory
Event Triggered Actions
File Transfer
Gamification
Goal Setting / Tracking
Help Desk Management
IVR / Voice Recognition
Lead Management
Learning Paths/Tracks
Meeting Management
Mobile Access
On-Demand Recording
Onboarding
Open Database Design
Performance Management
Performance Metrics
Predictive Dialer
Real Time Analytics
Recording
Reporting/Analytics
Ring Groups
SIP Trunking
SMS Messaging
Telemarketing Management
Training Management
Video Conferencing
Virtual Call Center
Virtual Extensions
VoIP
VoIP Connection
Voice Mail
Voicemail Transcription
Learn moreCompare App

Mobile apps

iOS App


13 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


32 reviews

Truly Feature Reviews

14 reviewers had the following to say about Truly's features:

Cora D.

Call Software Best With Salesforce

2020-03-04

We solved a lot of issues with clearing up customer interactions by being able to easily play back past calls. Even when management decided to stop using Truly the calls were still in Salesforce easy to access for reference.

Pros

Whether you used the software through a mobile app on your phone or computer or cell phone the call quality was great and rarely dropped calls.

Cons

I don't have any complaints. Great software.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jaxson H.

Truly

2019-07-16

Pros

Makes dialing and recording call very easy.

Cons

It doesn't always save the contacts info.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Vivian A. H.

Truly is very attractive and user-friendly, but it's always having issues.

2018-03-21

Sync unknown numbers with existing profiles in Salesforce, easy access to call recordings and customer service on-the-go.

Pros

It's user-friendly, attractive, and concise. Also, I really enjoy that we are able to sync our unknown numbers to existing clients on Salesforce.

Cons

Truly is always acting up and whenever new updates are released, there are a lot of issues and bugs that don't allow users to make calls or hear our callers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Kari T.

Like Dialing do not enjoy call routing

2019-10-15

Easy to use, really helps me get through calls faster and keep my salesforce up to date.

Pros

Like the ease of dialing phone numbers that are on screen, being able to click into my salesforce account rather than search for a number for contact is so useful.

Cons

There is a long delay when routing the call on your device.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
nadia p.

my review

2019-12-11

really good. great connection and easy to use and talk with

Pros

i like how you can choose where your line is connecting (phone, laptop, etc) and how its basically like you're taking a call on your phone except with a fake number

Cons

i dislike how you can re-route where the calls go because today someone (not sure who) re-routed all our calls to one specific person

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brandon S.

Truly Review

2019-01-24

Individual calls are good.

Pros

Truly is great for a sales team that takes incoming calls since you can see voicemails and text with clients.

Cons

Truly is very bad at queue management. You can't see how many calls are in the queue.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Avery G.

Decent computer dialing software

2019-11-16

Overall the tool does what it is meant to do, included with a few headaches along the way

Pros

Relatively simple tool that integrates with Salesforce for dialing on computer

Cons

Often time very glitchy, dials twice at a time, sound cuts out randomly, delayed call/end buttons

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Kevin P.

I'm Throwing My Desk Phone Away!!!

2018-08-15

I get much needed real estate on my desk!

Pros

I am able to connect with my clients and prospects in real time, not having to juggle voicemails.

Cons

I keep the Truly app open on my desktop at all times, but I often need to go digging for it when I need it especially when I am not making a call from Salesforce.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel G.

Phones without the phone provider - Decent Data as a call service software

2018-12-30

Pros

The ability to triage phone calls is great, but the best part of this software is the visual clarity we have on who/what/where/when phone calls are happening.

Cons

Hopefully once we learn more about Truly we'll feel better, but the worst part about the software is the voicemail notifications that came to my email.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Outsourcing/Offshoring company, 201-500 employees)

I have used Truly in my work to take inbound and make outbound calls

2018-06-26

Pros

I like how easy to use and easy to download the software is, also the availability to use it on your laptop and not in an actual phone.

Cons

What I like the least of this software is that it has a lot of connectivity issues and also how phone calls are routed.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jacob M.

Use this for client and vendor calls

2019-12-08

I use this frequently to contact vendors for pricing, I also occasionally use this for quick client calls.

Pros

I use this service on my phone and macbook pro for work, to contact vendors, clients and more.

Cons

I have yet to find any bugs, or problems with the software on either OSX or IOS. So far seems great.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Outsourcing/Offshoring company, 201-500 employees)

Truly is an easy user-friendly calling software. It's a nice app for a startup.

2018-07-06

Pros

Easy click to dial, Call recording and call history.

Cons

They're a work in progress, there has been multiple bugs and glitches that they have been working on improving constantly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul K.

Game Changer

2019-09-12

Pros

It is amazing! Very easy to learn how to use it and their support is amazing!

Cons

When you answer the call on your computer, it says missed call on my phone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Wolf W.

Really easy to use

2019-10-15

Pros

You could probably teach yourself how to use all of the features without any training by just playing around with it for a little. The mobile version also works very well.

Cons

I don't like that on the desktop, it takes up practically a whole screen. It would be nice if there was an option to minimize it to a smaller box on the screen. Considering how basic (functionality wise) Truly is, there is no need for it to take up so much space. Would be ideal if it integrated onto the SF platform so that it was just a box within it.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more