Truly Features List

Truly

Professional business calling and routing for mobile devices

3.5/5 (6 reviews)

Truly Feature Summary

  • Computer Telephony
  • CRM Integration
  • Automatic Call Distribution
  • Call Center Management
  • Call Disposition
  • Call Recording
  • Call Reporting
  • Call Results
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Alerts
  • SMS Integration
  • Conferencing
  • Reporting
  • Email Integration
  • API
  • Customer Accounts
  • Service Level Management
  • Help Desk Integration

Communications Feature Comparison

Most popular features of all Communications apps

API (111 other apps)
Activity Dashboard (47 other apps)
Automatic Notifications (37 other apps)
CRM Integration (51 other apps)
Call Monitoring (45 other apps)
Call Recording (67 other apps)
Call Reporting (43 other apps)
Call Routing (49 other apps)
Call Transfer (51 other apps)
Caller ID (48 other apps)
Chat (64 other apps)
Conferencing (59 other apps)
Instant Messaging (47 other apps)
Live / Video Conferencing (41 other apps)
Monitoring (43 other apps)
Real Time Analytics (34 other apps)
Receiving (38 other apps)
Reporting & Statistics (35 other apps)
Third Party Integration (53 other apps)
Voice Mail (45 other apps)

Mobile apps

iOS App


26 reviews

See all iOS Apps

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

See all Android Apps

Truly Feature Reviews

4 reviewers had the following to say about Truly's features:

Vivian A. Handal

Truly is very attractive and user-friendly, but it's always having issues.

2018-03-21

Sync unknown numbers with existing profiles in Salesforce, easy access to call recordings and customer service on-the-go.

Pros

It's user-friendly, attractive, and concise. Also, I really enjoy that we are able to sync our unknown numbers to existing clients on Salesforce.

Cons

Truly is always acting up and whenever new updates are released, there are a lot of issues and bugs that don't allow users to make calls or hear our callers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Outsourcing/Offshoring company, 201-500 employees)

I have used Truly in my work to take inbound and make outbound calls

2018-06-26

Pros

I like how easy to use and easy to download the software is, also the availability to use it on your laptop and not in an actual phone.

Cons

What I like the least of this software is that it has a lot of connectivity issues and also how phone calls are routed.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Outsourcing/Offshoring company, 201-500 employees)

Truly is an easy user-friendly calling software. It's a nice app for a startup.

2018-07-06

Pros

Easy click to dial, Call recording and call history.

Cons

They're a work in progress, there has been multiple bugs and glitches that they have been working on improving constantly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 201-500 employees)

It is a simple tool to use to communicate internal and externally.

2018-03-08

The benefit I get from using this software is the ability to talk or chat with someone from Truly in case I have any issue and they help resolve the issue fast.

Pros

What I most like is the ability to have 2 or maybe more lines connected in a conference. The ability to communicate internal and externally is awesome.

Cons

What I don't like is it takes several seconds when I try to place someone on hold. As well some updates have not been useful.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more