Truly Features

Truly

Professional business calling and routing for mobile devices

3.79/5 (14 reviews)

Truly Feature Summary

  • Computer Telephony
  • CRM Integration
  • Automatic Call Distribution
  • Call Center Management
  • Call Disposition
  • Call Recording
  • Call Reporting
  • Call Results
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Alerts
  • SMS Integration
  • Conferencing
  • Reporting
  • Email Integration
  • API
  • Customer Accounts
  • Service Level Management
  • Help Desk Integration

Communications Feature Comparison

Most popular features of all Communications apps

API (163 other apps)
Activity Dashboard (85 other apps)
Automatic Notifications (66 other apps)
CRM Integration (73 other apps)
Call Monitoring (72 other apps)
Call Recording (104 other apps)
Call Reporting (63 other apps)
Call Routing (79 other apps)
Call Transfer (73 other apps)
Caller ID (72 other apps)
Chat (84 other apps)
Conferencing (76 other apps)
Instant Messaging (65 other apps)
Monitoring (67 other apps)
Real Time Analytics (58 other apps)
Real Time Reporting (59 other apps)
Reporting & Statistics (89 other apps)
Third Party Integration (94 other apps)
Video Conferencing (58 other apps)
Voice Mail (59 other apps)

Mobile apps

iOS App


27 reviews

See all iPhone Apps

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


26 reviews

See all Android Apps

Truly Feature Reviews

12 reviewers had the following to say about Truly's features:

Vivian A. Handal

Truly is very attractive and user-friendly, but it's always having issues.

2018-03-21

Sync unknown numbers with existing profiles in Salesforce, easy access to call recordings and customer service on-the-go.

Pros

It's user-friendly, attractive, and concise. Also, I really enjoy that we are able to sync our unknown numbers to existing clients on Salesforce.

Cons

Truly is always acting up and whenever new updates are released, there are a lot of issues and bugs that don't allow users to make calls or hear our callers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Kevin Patterson

I'm Throwing My Desk Phone Away!!!

2018-08-15

I get much needed real estate on my desk!

Pros

I am able to connect with my clients and prospects in real time, not having to juggle voicemails.

Cons

Also, when I dial a number the caller ID incorrectly identifies who I am calling.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jaxson Hellbusch

Truly

2019-07-16

Pros

Makes dialing and recording call very easy.

Cons

It doesn't always save the contacts info. We are integrated with Salesforce and the contacts name doesn't always stay with the number.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Avery Gates

Decent computer dialing software

2019-11-16

Overall the tool does what it is meant to do, included with a few headaches along the way

Pros

Relatively simple tool that integrates with Salesforce for dialing on computer

Cons

Often time very glitchy, dials twice at a time, sound cuts out randomly, delayed call/end buttons

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Kari Tjader

Like Dialing do not enjoy call routing

2019-10-15

Easy to use, really helps me get through calls faster and keep my salesforce up to date.

Pros

Like the ease of dialing phone numbers that are on screen, being able to click into my salesforce account rather than search for a number for contact is so useful.

Cons

There is a long delay when routing the call on your device.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel Guadalupe

Phones without the phone provider - Decent Data as a call service software

2018-12-30

Pros

The ability to triage phone calls is great, but the best part of this software is the visual clarity we have on who/what/where/when phone calls are happening.

Cons

Hopefully once we learn more about Truly we'll feel better, but the worst part about the software is the voicemail notifications that came to my email.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Brandon Storm

Truly Review

2019-01-24

Individual calls are good.

Pros

Truly is great for a sales team that takes incoming calls since you can see voicemails and text with clients.

Cons

You can't see how many calls are in the queue.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Outsourcing/Offshoring company, 201-500 employees)

I have used Truly in my work to take inbound and make outbound calls

2018-06-26

Pros

I like how easy to use and easy to download the software is, also the availability to use it on your laptop and not in an actual phone.

Cons

What I like the least of this software is that it has a lot of connectivity issues and also how phone calls are routed.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul Karlik

Game Changer

2019-09-12

Pros

It is amazing! Very easy to learn how to use it and their support is amazing!

Cons

When you answer the call on your computer, it says missed call on my phone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Outsourcing/Offshoring company, 201-500 employees)

Truly is an easy user-friendly calling software. It's a nice app for a startup.

2018-07-06

Pros

Easy click to dial, Call recording and call history.

Cons

They're a work in progress, there has been multiple bugs and glitches that they have been working on improving constantly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 201-500 employees)

It is a simple tool to use to communicate internal and externally.

2018-03-08

The benefit I get from using this software is the ability to talk or chat with someone from Truly in case I have any issue and they help resolve the issue fast.

Pros

What I most like is the ability to have 2 or maybe more lines connected in a conference. The ability to communicate internal and externally is awesome.

Cons

What I don't like is it takes several seconds when I try to place someone on hold. As well some updates have not been useful.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Wolf Weisz

Really easy to use

2019-10-15

Pros

You could probably teach yourself how to use all of the features without any training by just playing around with it for a little. The mobile version also works very well.

Cons

I don't like that on the desktop, it takes up practically a whole screen. It would be nice if there was an option to minimize it to a smaller box on the screen. Considering how basic (functionality wise) Truly is, there is no need for it to take up so much space. Would be ideal if it integrated onto the SF platform so that it was just a box within it.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more