Dialpad AI Meetings Reviews - Page 3

1) Extremely low latency on video and audio. This is absolutely critical for meaningful communication. HF blows Skype out of the water, for example. 2) The Dolby audio device that comes with the Pro package is easily the best audio speaker I've ever used. This is literally the hardware that sealed the deal for us (see Cons, too). 3) Customer support is solid. Nice people, good response times, good answers to my very detailed questions.

1) UI is ridiculous and very buggy. This is alpha grade at best and very far from "it just works." 2) No way to start a room-to-room conference without a computer or phone at each end running a native app (no hardware remote/control). In theory there's a web interface coming soon, though. 3) Built-in audio from the HF camera device is awful. I would not buy anything but the Pro system for that reason alone. 4) No way to start a meeting "cold" where people join directly to a TV. One must first have a few awkward seconds of self-facing-camera then choose "move this meeting to my TV+HF camera." 5) We frequently have weird audio feedback issues on some computers. There are plenty of reasons why this might be happening but they *should* all be moot: get a web UI that can start a a meeting directly from the dedicated hardware (#4) and this would likely go away. 6) No conference controls for things like locking meetings (PIN codes), strict host controls (e.g. forcibly mute all other parties), and choice of screen sharing details (e.g. share just 1 window, not your whole screen).

It hosts the recording in their cloud, so it doesn't take up your space, and it holds it for 1 year. Has most features that you need for a typical video conferencing software for business use.

- It doesn't do well when 100 people join. - When I invite people outside the company to join, they struggle to figure out how to connect if they aren't used to videoconferencing systems - instructions are lacking, it's frustrating. - The room system always displays the view super zoomed-out, and makes it look like we're a lot further than we are. So the other participants can feel a lot more disconnected and not be able to read the mood. Particularly with interviews, it's a major drawback, cause it makes it harder to build rapport. - When using it with the hardware to display your presentation on the highfive screen, when in the same room with the participants, it could be made easier to setup correctly (e.g. you need to mute one microphone, but leave the other one on, etc). There always are problems. - When presenting something to the room via the Highfive-station, it updates the screen much more slowly than a connection via a cable. Frustrating.