User.com Pricing, Features, Reviews & Alternatives

User.com

The engine of growth. An all in one solution for user data.

4.63/5 (30 reviews)

User.com overview

What is User.com?

The platform has been designed to deliver modern and user-friendly solutions for business - it’s one interface for the entire company. Marketing, sales and customer service teams from around the world use this software to:

- gain insights about website visitors,
- generate more leads,
- increase sales,
- and streamline internal processes.

Interested in Marketing Automation? Get a free trial. No cc required: https://bit.ly/User-Marketing-Automation
user.com

Pricing

Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 5 other markets, Germany, India, Japan, Mexico, United Kingdom

Supported languages

English, Swedish, Spanish, Japanese, Russian and 19 other languages, Hebrew, Danish, Korean, Polish, Thai, Portuguese, Chinese (Simplified), Norwegian (Bokmal), Dutch, Ukrainian, Hungarian, Italian, German, Finnish, Turkish, Arabic, French, Indonesian, Czech
User.com screenshotMarketing Automation Software | User.com OverviewUser.com screenshotUser.com screenshotUser.com screenshot

User.com user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.3
  4.8
Izabela H.

Great all-in-one sales and marketing automation tool

Used daily for 6-12 months
Reviewed 2020-12-11
Review Source: Capterra

We are using User.com to welcome, onboard, support and reengage our users and customers. It's pretty easy-to-use, therefore we were able to save up time to do other tasks. I am amazed by the fact, that this tool was able to help us simplify our daily task enormously.

Pros
I just simply love tools that make my life easier! And user.com is definitely one of them! I have everything that I need in one place, and that allows our team to be more organized and user-oriented. We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Cons
Just two extra features in 'Conversations' and it would be ideal: - possibility to search previous chats by keywords - would be great if Grammarly could work in the chat (to prevent mistypes in real-time)

Response from User.com


Thanks so much for your thoughts and review Isabela! It's an absolute pleasure to have you as a customer and work together with you and your team at Bouncer!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jakub N.

Magnificent support, and a good product

Used daily for 6-12 months
Reviewed 2021-03-11
Review Source: Capterra

I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.

Pros
Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips. But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly.

Cons
It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click…

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Software with a lot of potential but significant number of errors

Used daily for 6-12 months
Reviewed 2018-03-10
Review Source: GetApp

Pros
It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.

Cons
UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.

Response from User.com


Thanks for the feedback!

Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users.

We would love to invite you back to check the software and see what we've done since you last used it. Thanks!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Kyrylo T.

Proactive support team

Used daily for less than 6 months
Reviewed 2020-10-23
Review Source: Capterra

Pros
Feature-rich software with great automation potential and superb support team. I was impressed when their customer success officer noticed a technical mistake in my automation setup, notified me, and fixed the issue before it messed up my email campaign.

Cons
User.com automation may be difficult to configure as you need to plan the whole flow ahead. It's not as intuitive as on Intercom, but it can automate more processes in your team and provide you with more insight into the relations with your customers and users.

Response from User.com


Highly appreciate your review and your thoughts about our product Kyrylo including working together on a case study!

It has been fantastic to hear your thoughts and feedback about how you're able to use the platform to save so much time!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Marcin J.

Marketing machine that can boost your effectiveness with no need of IT team

Used daily for 1-2 years
Reviewed 2020-04-10
Review Source: Capterra

Pros
If you know basics of Google Tag Manager, User.com is a very flexible tool that can broaden your range of possibilities when it comes to marketing efforts. For marketing teams in startups, it's a great way to do more things without waiting for IT team to do it for you.

Cons
Some features aren't so flexible as they could be.

Response from User.com


Thank you so much for taking the time to leave us this amazing review. It's a pleasure to work together with you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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User.com pricing

Pricing options
Free
Free trial
Subscription
View Pricing Plans

User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.

User.com features

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Call Monitoring
Call Recording
Chat/Messaging
Collaboration Tools
Communication Management
Contact Management
Customizable Branding
Data Import/Export
Live Chat
Mobile Access
Real-Time Chat
Reporting & Statistics
Reporting/Analytics
Third Party Integrations

Call Routing (177 other apps)
Video Conferencing (183 other apps)

Videos and tutorials

Additional information for User.com

Benefits

All the key tools for support, marketing and sales in one place to make sales and communication faster and easier.

Automated, behavior triggered communication lets you completely automate the entire sales process. For example: If one of your visitors uses Spanish and comes from referrer X welcome him with a custom live chat message in Spanish, plus you can even mention the site they came from among many other usage of real time data.

User.com is much cheaper than similar platforms on the market plus a free 14-day trial if you're looking for a new option.

Increase conversion with behavior learning patterns of your users - detect hesitation and approach them in a timely and elegant way.

Detect the most engaged and promising prospects with user scoring. Scoop them off the top and turn them into your promoters.

A powerful all in one solution for anything related to user data. Combine user tracking and integrated live chat and chatbots, marketing automation, call center, help desk, email marketing and more, to accomplish anything you need with powerful and consistent communication across all platforms. Get a free trial: https://bit.ly/User-Marketing-Automation