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User.com

4.6
(36)

Write a review

The engine of growth. An all in one solution for user data.

(41)

User.com Pricing, Features, Reviews and Alternatives

User.com FAQs

Q. What type of pricing plans does User.com offer?

User.com has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of User.com?

User.com has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does User.com support?

User.com supports the following languages:
Arabic, Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Q. Does User.com support mobile devices?

User.com supports the following devices:
Android, iPad, iPhone


Q. Does User.com offer an API?

Yes, User.com has an API available for use.


Q. What other apps does User.com integrate with?

User.com integrates with the following applications:
Wix, Google Forms, Drupal, Adobe Commerce, Google Analytics 360, FreshMail, FullContact, Calendly, CoreCommerce, Pinnacle Cart, PrestaShop, Zapier, Instapage, Gmail, Segment, Airtable, Google Workspace, Trello, Google Drive, ekmPowershop, Zoom, Shift4Shop, Woodpecker, WordPress, Twitter/X, Stripe, Salesforce Sales Cloud, Squarespace, Slack, Stripe Billing, Typeform, Weebly, Kajabi, Meta for Business, 1ShoppingCart, Google Calendar, Mailchimp, Twilio, Joomla, Intercom, BigCommerce, Shopify


Q. What level of support does User.com offer?

User.com offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

User.com product overview

What is User.com?

The platform has been designed to deliver modern and user-friendly solutions for business - it’s one interface for the entire company. Marketing, sales and customer service teams from around the world use this software to:

Key benefits of using User.com

All the key tools for support, marketing and sales in one place to make sales and communication faster and easier.

Automated, behavior triggered communication lets you completely automate the entire sales process. For example: If one of your visitors uses Spanish and comes from referrer X welcome him with a custom live chat message in Spanish, plus you can even mention the site they came from among many other usage of real time data.

User.com is much cheaper than similar platforms on the market plus a free 14-day trial if you're looking for a new option.

Increase conversion with behavior learning patterns of your users - detect hesitation and approach them in a timely and elegant way.

Detect the most engaged and promising prospects with user scoring. Scoop them off the top and turn them into your promoters.

A powerful all in one solution for anything related to user data. Combine user tracking and integrated live chat and chatbots, marketing automation, call center, help desk, email marketing and more, to accomplish anything you need with powerful and consistent communication across all platforms. Get a free trial: https://bit.ly/User-Marketing-Automation

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum

Training options

Live Online
Videos
Webinars
In Person
Documentation

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Starting from

39

/user

Per month

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User.com pricing information

Value for money

4.6

/5

36

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

User.com features

Functionality

4.4

/5

36

Total features

181

28 categories

Most valued features by users

Third-Party Integrations
Reporting/Analytics
API
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
Chat/Messaging
Contact Management

Functionality contenders

User.com users reviews

Overall Rating

4.6

/5

36

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.67/10
Rating distribution

5

4

3

2

1

28

5

1

0

2

Pros
I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.
I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.
Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday.
Cons
Bad customer support, administration and misleading information.
They have bad customer support and administration.
The only real downside to User is the alerts on the chat.

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