User.com Pricing, Features, Reviews & Comparison of Alternatives

User.com

The engine of growth. An all in one solution for user data.

4.5/5 (20 reviews)

User.com overview

What is User.com?

The platform has been designed to deliver modern and user-friendly solutions for business - it’s one interface for the entire company. Marketing, sales and customer service teams from around the world use this software to:

- gain insights about website visitors,
- generate more leads,
- increase sales,
- and streamline internal processes.

Interested in Marketing Automation? Get a free trial. No cc required: https://bit.ly/User-Marketing-Automation
user.com

Pricing

Starting from
$49/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Czech, Danish and 19 other languages, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Thai
User.com screenshotMarketing Automation Software | User.com OverviewUser.com screenshotUser.com screenshotUser.com screenshot

User.com reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.4
  4.2
  4.6
Marcin Jodłowski

Marketing machine that can boost your effectiveness with no need of IT team

Used daily for 1-2 years
Reviewed 2020-04-10
Review Source: Capterra

Pros
If you know basics of Google Tag Manager, User.com is a very flexible tool that can broaden your range of possibilities when it comes to marketing efforts. For marketing teams in startups, it's a great way to do more things without waiting for IT team to do it for you.

Cons
Some features aren't so flexible as they could be.

Response from User.com


Thank you so much for taking the time to leave us this amazing review. It's a pleasure to work together with you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Evelyn Rob

Conversion rate UP

Used daily for 1-2 years
Reviewed 2016-08-24
Review Source: Capterra

I started using UserEngage when I began to struggle with a low conversion rate on my side. I couldn't afford well-known platforms and I found UserEngage on Quora as the alternative.

Pros
+ super advanced marketing campaign builder + easy to install (custom script, JS) + custom attributes you can add

Cons
- advanced Actions can be confusing - basic look of a live chat (but I see they improved it though)

Response from UserEngage


Thank you Evelyn! Yes, we know that the number of functions may be overwhelming ... but with our step-by-step guide and Customer Support, I'm sure you will be able to build powerful campaigns!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Software with a lot of potential but significant number of errors

Used daily for 6-12 months
Reviewed 2018-03-10
Review Source: GetApp

Pros
It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.

Cons
UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.

Response from User.com


Thanks for the feedback!

Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users.

We would love to invite you back to check the software and see what we've done since you last used it. Thanks!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Monika Szyma¿ska

Some fedback

Used daily for less than 6 months
Reviewed 2016-08-24
Review Source: Capterra

Hey. Wanted to share my quick feedback about userengage experience. Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. It needs to be more functionable, but the idea is great.

Pros
Customer support is pretty quick! Nobody wants to waste their time for waiting answers. I hate asking something from Customer support service, cause almost all of them are not answering at all or it took ages waiting, but you made me change my thoughts, Bravo)) Love design, that everything in right place

Cons
i took a look at some Youtube videos on your channel, good idea, it's better for me to actually SEE your functions in action without explaining in chat. and there was some difficulties with building the ACTIONS, need more time to analyse it deeper.

Response from UserEngage


Thank you for your feedback! Appreciated!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Leszek Skibinski

Good job;)

Used daily for less than 6 months
Reviewed 2020-04-08
Review Source: Capterra

Pros
Over the last few months, I’ve been quite impressed with the product and support from User.com. In my experience with creating automation campaigns, I’ve been able to turn lots of repetition into easy automatic tasks and creating and running email campaigns are a smooth process that gets great interaction, that I can then follow up with my team.

Cons
Over the last few months, I’ve been quite impressed with the product and support from User.com. In my experience with creating automation campaigns, I’ve been able to turn lots of repetition into easy automatic tasks and creating and running email campaigns are a smooth process that gets great interaction, that I can then follow up with my team.

Response from User.com


Thanks for the positive feedback! We're always striving to provide the best tools for our customers, and it looks like that was something that we were able to do for you. Cheers!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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User.com pricing

Starting from
$49/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.

User.com features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Call Recording
Chat
Communication Management
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration

Call Monitoring (94 other apps)
Call Routing (103 other apps)
Call Transfer (97 other apps)
Caller ID (86 other apps)
Conferencing (107 other apps)
Video Conferencing (99 other apps)
Voice Mail (86 other apps)

Videos and tutorials

Additional information for User.com

Key features of User.com

  • User Tracking - collects page views, events, filled forms
  • Marketing automation - drag&drop automation of sales process
  • Live chat
  • Proactive live chat and in-app messages
  • Emailing with tracking, analytics and template creation
  • CRM integrated with marketing automation
  • Behaviour triggered communication
  • Rest API connection
  • Tracked cold emails
  • Dynamic content
  • Aggregators - event data aggregation
  • Product feed and rendering in messages
  • Push notifications
  • knowledge
View All Features

Benefits

All the key tools for support, marketing and sales in one place to make sales and communication faster and easier.

Automated, behavior triggered communication lets you completely automate the entire sales process. For example: If one of your visitors uses Spanish and comes from referrer X welcome him with a custom live chat message in Spanish, plus you can even mention the site they came from among many other usage of real time data.

User.com is much cheaper than similar platforms on the market plus a free 14-day trial if you're looking for a new option.

Increase conversion with behavior learning patterns of your users - detect hesitation and approach them in a timely and elegant way.

Detect the most engaged and promising prospects with user scoring. Scoop them off the top and turn them into your promoters.

A powerful all in one solution for anything related to user data. Combine user tracking and integrated live chat and chatbots, marketing automation, call center, help desk, email marketing and more, to accomplish anything you need with powerful and consistent communication across all platforms. Get a free trial: https://bit.ly/User-Marketing-Automation