App comparison
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Learn why GetApp is free
The platform has been designed to deliver modern and user-friendly solutions for business - it’s one interface for the entire company. Marketing, sales and customer service teams from around the world use this software to:
Typical customers
Platforms supported
Support options
Training options
Value for money
4.6
/5
33
Starting from
No pricing info
Value for money contenders
Functionality
4.6
/5
33
Total features
193
28 categories
Functionality contenders
Overall Rating
4.7
/5
33
Positive reviews
26
5
1
0
1
Izabela H.
AR
Anonymous Reviewer
MS
Monika S.
Volkan O.
Volkan O.
AR
Anonymous Reviewer
Overall rating contenders
Anna O.
Verified reviewer
Internet, 1-10 employees
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User.com is an all-in-one tool that is great to collect all data about each website visitor. It helps you automate segmentation and personalize communication. I really like that I can have all in one place: emails, live chat, call center, text messages, pop-ups, push notifications, and even dynamic page content. They have a great CRM that saves time by doing all the repetitive tasks. Report modules let you have full control over the team's performance. Thanks to this tool you can provide fast and automated support on your website. - their support is awesome! They help to solve problems immediately
Nothing to dislike at the moment, if something appears, I will get back to this review.
Jakub N.
Verified reviewer
Marketing and Advertising, 501-1,000 employees
Used daily for 6-12 months
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I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.
Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips. But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly.
It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click…
Anonymous Reviewer
Verified reviewer
Computer Software, 11-50 employees
Used daily for 6-12 months
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It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.
UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.
Thanks for the feedback! Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users. We would love to invite you back to check the software and see what we've done since you last used it. Thanks!
Anonymous Reviewer
Verified reviewer
Accounting, 1-10 employees
Used daily for less than 6 months
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I'm really content with using User.com, marketing automation and email marketing work really well. Software is easy to use, but if you can't do something by yourself their customer service is always happy to help.
User.com is really easy to use and have a lot of features. Marketing automation works really well and have great capabilities. Implementation is really easy and onboarding is great.
There could be more nice-looking templates to build emails and pop-ups.
Kyrylo T.
Information Technology and Services, 1-10 employees
Used daily for less than 6 months
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Feature-rich software with great automation potential and superb support team. I was impressed when their customer success officer noticed a technical mistake in my automation setup, notified me, and fixed the issue before it messed up my email campaign.
User.com automation may be difficult to configure as you need to plan the whole flow ahead. It's not as intuitive as on Intercom, but it can automate more processes in your team and provide you with more insight into the relations with your customers and users.
Highly appreciate your review and your thoughts about our product Kyrylo including working together on a case study! It has been fantastic to hear your thoughts and feedback about how you're able to use the platform to save so much time!
Q. What type of pricing plans does User.com offer?
User.com has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available
Q. Who are the typical users of User.com?
User.com has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does User.com support?
User.com supports the following languages:
Swedish, Spanish, Japanese, Russian, Hebrew, Danish, Korean, Polish, Thai, Portuguese, Chinese (Simplified), Norwegian (Bokmal), Dutch, Ukrainian, Hungarian, Italian, German, Finnish, Turkish, Arabic, French, Indonesian, English, Czech
Q. Does User.com support mobile devices?
User.com supports the following devices:
Android, iPad, iPhone
Q. Does User.com offer an API?
Yes, User.com has an API available for use.
Q. What other apps does User.com integrate with?
User.com integrates with the following applications:
Wix, Google Forms, Drupal, Adobe Commerce, Google Analytics 360, FreshMail, FullContact, Calendly, CoreCommerce, Pinnacle Cart, PrestaShop, Zapier, Instapage, Gmail, Segment, Airtable, Google Workspace, Trello, Google Drive, ekmPowershop, Zoom Meetings, Shift4Shop, Woodpecker, WordPress, Twitter, Stripe, Salesforce Sales Cloud, Squarespace, Slack, Stripe Billing, Typeform, Weebly, Kajabi, Meta for Business, 1ShoppingCart, Google Calendar, Mailchimp, Twilio, Joomla, Intercom, BigCommerce, Shopify
Q. What level of support does User.com offer?
User.com offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum