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User.com Logo

User.com

The engine of growth. An all in one solution for user data.

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User.com Pricing, Features, Reviews and Alternatives

User.com product overview

What is User.com?

The platform has been designed to deliver modern and user-friendly solutions for business - it’s one interface for the entire company. Marketing, sales and customer service teams from around the world use this software to:

Key benefits of using User.com

All the key tools for support, marketing and sales in one place to make sales and communication faster and easier.

Automated, behavior triggered communication lets you completely automate the entire sales process. For example: If one of your visitors uses Spanish and comes from referrer X welcome him with a custom live chat message in Spanish, plus you can even mention the site they came from among many other usage of real time data.

User.com is much cheaper than similar platforms on the market plus a free 14-day trial if you're looking for a new option.

Increase conversion with behavior learning patterns of your users - detect hesitation and approach them in a timely and elegant way.

Detect the most engaged and promising prospects with user scoring. Scoop them off the top and turn them into your promoters.

A powerful all in one solution for anything related to user data. Combine user tracking and integrated live chat and chatbots, marketing automation, call center, help desk, email marketing and more, to accomplish anything you need with powerful and consistent communication across all platforms. Get a free trial: https://bit.ly/User-Marketing-Automation

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum

Training options

Webinars
Live Online
Videos
In Person
Documentation

User.com pricing information

Value for money

4.6

/5

33

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

User.com features

Functionality

4.6

/5

33

Total features

193

28 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
API
Alerts/Notifications
Reporting & Statistics
Activity Dashboard
Chat/Messaging
Contact Management

Functionality contenders

User.com users reviews

Overall Rating

4.7

/5

33

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.71/10
Rating distribution

5

4

3

2

1

26

5

1

0

1

Pros
I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.
AvatarImg

Izabela H.

I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.

AR

Anonymous Reviewer

Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday.

MS

Monika S.

Cons
Bad customer support, administration and misleading information.
AvatarImg

Volkan O.

They have bad customer support and administration.
AvatarImg

Volkan O.

The only real downside to User is the alerts on the chat.

AR

Anonymous Reviewer

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A full-stack marketing automation tool

Reviewed 2 years ago
Pros

User.com is an all-in-one tool that is great to collect all data about each website visitor. It helps you automate segmentation and personalize communication. I really like that I can have all in one place: emails, live chat, call center, text messages, pop-ups, push notifications, and even dynamic page content. They have a great CRM that saves time by doing all the repetitive tasks. Report modules let you have full control over the team's performance. Thanks to this tool you can provide fast and automated support on your website. - their support is awesome! They help to solve problems immediately

Cons

Nothing to dislike at the moment, if something appears, I will get back to this review.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Magnificent support, and a good product

Reviewed a year ago

I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.

Pros

Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips. But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly.

Cons

It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click…

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Software with a lot of potential but significant number of errors

Reviewed 4 years ago
Pros

It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.

Cons

UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.

Vendor response

Thanks for the feedback! Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users. We would love to invite you back to check the software and see what we've done since you last used it. Thanks!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great software with excellent customer service

Reviewed a year ago

I'm really content with using User.com, marketing automation and email marketing work really well. Software is easy to use, but if you can't do something by yourself their customer service is always happy to help.

Pros

User.com is really easy to use and have a lot of features. Marketing automation works really well and have great capabilities. Implementation is really easy and onboarding is great.

Cons

There could be more nice-looking templates to build emails and pop-ups.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Proactive support team

Reviewed 2 years ago
Pros

Feature-rich software with great automation potential and superb support team. I was impressed when their customer success officer noticed a technical mistake in my automation setup, notified me, and fixed the issue before it messed up my email campaign.

Cons

User.com automation may be difficult to configure as you need to plan the whole flow ahead. It's not as intuitive as on Intercom, but it can automate more processes in your team and provide you with more insight into the relations with your customers and users.

Vendor response

Highly appreciate your review and your thoughts about our product Kyrylo including working together on a case study! It has been fantastic to hear your thoughts and feedback about how you're able to use the platform to save so much time!

User.com FAQs and common questions

Q. What type of pricing plans does User.com offer?

User.com has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of User.com?

User.com has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does User.com support?

User.com supports the following languages:
Swedish, Spanish, Japanese, Russian, Hebrew, Danish, Korean, Polish, Thai, Portuguese, Chinese (Simplified), Norwegian (Bokmal), Dutch, Ukrainian, Hungarian, Italian, German, Finnish, Turkish, Arabic, French, Indonesian, English, Czech


Q. Does User.com support mobile devices?

User.com supports the following devices:
Android, iPad, iPhone


Q. Does User.com offer an API?

Yes, User.com has an API available for use.


Q. What other apps does User.com integrate with?

User.com integrates with the following applications:
Wix, Google Forms, Drupal, Adobe Commerce, Google Analytics 360, FreshMail, FullContact, Calendly, CoreCommerce, Pinnacle Cart, PrestaShop, Zapier, Instapage, Gmail, Segment, Airtable, Google Workspace, Trello, Google Drive, ekmPowershop, Zoom Meetings, Shift4Shop, Woodpecker, WordPress, Twitter, Stripe, Salesforce Sales Cloud, Squarespace, Slack, Stripe Billing, Typeform, Weebly, Kajabi, Meta for Business, 1ShoppingCart, Google Calendar, Mailchimp, Twilio, Joomla, Intercom, BigCommerce, Shopify


Q. What level of support does User.com offer?

User.com offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

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