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User.com vs Balto Comparison

Overview

User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source...

Balto is a call center software solution that integrates with existing web-based telephony systems, using artificial intelligence...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$49.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(29)

5

4

3

2

1

23

4

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.7

(3)

5

4

3

2

1

2

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

If you are into growth hacking this is something for you. The API is great: you can connect it with apps, crawlers or fb campaigns.
M a fan -- their WordPress integration is great and is able to pick up on user signups automatically.
This does the trick... provide me with the features i want to have. Getting started with the free account is great to learn to tool.

Pros

Not enoughreviews yet

Cons

Bad customer support, administration and misleading information.
Was some bugs in the older version that sometimes made me mad. User filtering sometimes not worked.
Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features99
  • "What If" Scenarios
  • 360 Degree Feedback
  • @mentions
  • A/B Testing
  • API
  • Access Control
  • Accounting Integration
  • Action Management
  • Action Planning
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Applications Management
  • Authentication
  • Auto-Responders
  • Automated Sales
  • Automated Scheduling
  • Automatic Lead Distribution
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Campaign Analysis
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Chat
  • Chat Transcript
  • Communication Management
  • Computer Telephony Integration
  • Conditional Logic
  • Contact Database
  • Contact History
  • Contact Management
  • Conversion Rate Optimization
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Drag & Drop Interface
  • Drip Marketing
  • Email Distribution
  • Email Integration
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Employee Onboarding
  • Escalation Management
  • Event Tracking
  • Event Triggered Actions
  • Feedback Automation
  • Feedback Collection
  • File Transfer
  • Forms Management
  • Gamification
  • Goal Setting / Tracking
  • Help Desk Integration
  • Help Desk Management
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Marketing
  • Multi-Company
  • Multi-Language
  • Multiple User Accounts
  • Password Management
  • Performance Metrics
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Progress Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SMS Marketing Managment
  • Sales Reporting
  • Sales Tracking
  • Secure Data Storage
  • Social Network Marketing
  • Summary Reports
  • Tagging
  • Third Party Integration
  • Transaction History
  • User Management
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Web Forms
  • Website Integration
  • eCommerce Integration
  • Total features33
  • "What If" Scenarios
  • 360 Degree Feedback
  • @mentions
  • A/B Testing
  • API
  • Access Control
  • Accounting Integration
  • Action Management
  • Action Planning
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Applications Management
  • Authentication
  • Auto-Responders
  • Automated Sales
  • Automated Scheduling
  • Automatic Lead Distribution
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Campaign Analysis
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Chat
  • Chat Transcript
  • Communication Management
  • Computer Telephony Integration
  • Conditional Logic
  • Contact Database
  • Contact History
  • Contact Management
  • Conversion Rate Optimization
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Drag & Drop Interface
  • Drip Marketing
  • Email Distribution
  • Email Integration
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Employee Onboarding
  • Escalation Management
  • Event Tracking
  • Event Triggered Actions
  • Feedback Automation
  • Feedback Collection
  • File Transfer
  • Forms Management
  • Gamification
  • Goal Setting / Tracking
  • Help Desk Integration
  • Help Desk Management
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Marketing
  • Multi-Company
  • Multi-Language
  • Multiple User Accounts
  • Password Management
  • Performance Metrics
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Progress Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SMS Marketing Managment
  • Sales Reporting
  • Sales Tracking
  • Secure Data Storage
  • Social Network Marketing
  • Summary Reports
  • Tagging
  • Third Party Integration
  • Transaction History
  • User Management
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Web Forms
  • Website Integration
  • eCommerce Integration

Integrations

  • Total integrations43
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations8
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User.com vs. Balto

See how User.com and Balto stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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