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User.com vs Communication Studio 2.0 Comparison

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Overview

User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source...

The 2nd generation of an award-winning no-code platform for hyper-automating conversational applications and workflows that...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

5

4

3

2

1

23

5

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.0

5

4

3

2

1

0

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.
I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.
Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday.

Pros

Not enoughreviews yet

Cons

Bad customer support, administration and misleading information.
They have bad customer support and administration.
The only real downside to User is the alerts on the chat.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features210
  • "What If" Scenarios
  • 2-Way Messaging
  • 360 Degree Feedback
  • @mentions
  • AB Testing
  • AI-assisted Development
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Attended Automation
  • Audience Targeting
  • Authentication
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • Automated Scheduling
  • Automatic Lead Distribution
  • Behavior Analytics
  • Behavior Tracking
  • Behavioral Targeting
  • Blended Call Center
  • Business Process Automation
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Campaign Analytics
  • Campaign Management
  • Campaign Personalization
  • Campaign Scheduling
  • Campaign Segmentation
  • Canned Responses
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Client Database
  • Code-free Development
  • Collaboration Tools
  • Collaborative Development
  • Communication Management
  • Compliance Tracking
  • Conditional Logic
  • Configurable Workflow
  • Confirmation/Reminders
  • Contact Database